Westpac Reviews

by Jinxed178960

You can always count on this this app app to let you down when you most need it. From log in “loading” issues to cardless cash page not loading due to “technical difficulties “ . Would be nice of this multi billion dollar bank invested in an app that makes reject shop look 5 star.

by Craig Sequira

It used to work when I downloaded Westpac but now it doesn't let me log in using my fingerprint.

Ps. Called this app customer service...they wouldn't help and suggested that my phone had a problem. 👎🏻 That's absolutely incorrect as I use Touch ID to unlock my iPhone everyday & even with apps like 1 Password.

by Michelle4074

After multiple failed attempts at signing in, I learned Westpac is for this app AUSTRALIA. The this app NEW ZEALAND (what I need) is listed as this app ONE in Westpac Store. This is highly confusing. Request that the developers update Westpac’s name and logo to more clearly identify this is for Australia. Thanks!

by Boadie68

The new version has removed the best thing about the this app app. If you pay for some service that was two taps and done, with notes and fields all pre-setup.

by Brianmur226

Westpac is DOA. The new app forgot my customer ID. I entered it pasting and manually and selected the Signin button. Nothing. Screen flashed and didn’t produce any error or result. Can’t go to a branch as I live in the US. The new app is an abject failure.

by Bernmc

Seriously. A banking app that will only accept a 6 digit password consisting of only numbers and letters. That can be hacked in minutes. You. Cannot. Be. Serious.

by Durham70

Bring back the old app

by Westpac Customer

Westpac is falls short when compared to the full functionality provided by the Commbank App.
A link to the online banking section of the webpage is quite frankly very disappointing given the user cannot easily navigate the online banking screen without panning and zooming in and put. Group Technology should be shot for developing this piece of useless application. When is a dedicated app going to be developed????????????????????

by Rrrrrr98

It takes me so long to transfer funds. Matter of fact I can not do it on Westpac as it just never appears. Even when it does then I try to select my accounts and it still doesn't let me. Not happy.

by Joe_Cool

Please put your customers first and support ApplePay already.

by Toasted1

The login/username field limits you to numbers only, my login isn’t numbers only. No mobile deposit, plus being a bank Westpac should have 2step verification text codes, last century banking compared to the us

by Snow_a

The new keyboard has bugs that have effected my native keyboard and make it difficult to type (ex. disabled predictive text). There doesn't seem to be a way to fully disable the keyboard functionality as it keeps prompting me to add it while using the keyboard even though I removed full access. I had to delete Westpac .

by Notwhite

works as advertised hence the three stars but this app u know what we really want - a proper online banking app or at least a web interface optimised for mobile banking. the current web interface is too unwieldy for phones

by Risenphoenixkai

Westpac seems to function well enough, but it only works for Australian branches. New Zealand branches are not included, which means I don't have a use for it.

by TTB1123

Excellent customer service! The customer rep solved my problem when I called from overseas in a courteous and knowledgeable manner and was fast. He was a good listener and efficiently walked me through Westpac and, presto, done! Couldn’t be happier!

by Sydney Sider

Wow well done on the refreshing upgrade that was needed. I think you nailed pretty much, each section has been properly planned and thought out very nicely. Especially the first three sections:
Home - great overview over the account. Quick and easy way to dive into each one. No clutter, very clean UI/UX
Cards - actually packed in a lot of real features, love the swipe left and right between cards. You guys totally nailed it
$ - awesome quick load actions to use most common actions like transfer funds. Love how it pops up as well

As someone that’s been with this app since first online banking website and first mobile, I appreciate the long road it’s travelled over the years. Congrats!

The only part that is a little slow is the product and profile sections - where you decided to go for an in app web browser. Why didn’t you just preload the data so it loads instantly instead of waiting for webpage to load. Even if it loads previous visit data right away while it refreshing content.

On a good note - you put in some nice spoilers like Change app icon and other colors. I hope the customers appreciate the time taken to put this together for them. I know how hard it is to do it

by HeyJes!

It's a very convenient for us young people to check our account status.
Thanks for all the convenience and the supporting of Retina display.

by Doddje

As a first time user, I found the mobile app to be extremely quick and easy to use. I will be using the mobile app for all of my transactions.

by VjVjVj

App is light weight and responsive.
Would be better if there is feature to send push notifications in app for bills, daily balance, etc.

by Mickey Tc17

Amazing banking app. Well worth exploring. Traveling overseas and used features to lock my credit card, alert bank I was in US and changed my limits so I could purchase Christmas presents. It was so easy!!!

by Leeeden

Great app. The only thing it needs is a pin number login like the anz app.

by Blisshaha

Decent app.