Map My Run app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Something else
52.6%

Not working
12.3%

Crashes
10.5%

Login
10.5%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Map My Run Problems 😠👌🔥

- Developers took out the steps challenge

- Many improvements that programmers can do on the app

- Unbearable coach’s voice that alerts users to track their cadence

- Continued instability with the system and apps

- Missing feeds

- Thinks users are not MVP members

- Vague apologies and indefinite promises from support

  37 Reported Issues: 😵🆘🛟🚨📢

Wendy Still
2024-01-18

I cannot get voice feedback. I have a Samsung S9. All permissions are switched on. Please advise as I was going to pay for May my Run app after my free trial, but there is no point if I can't get the voice feedback !

Jeffrey
2023-08-19

The app has started randomly pausing and resuming when I have not paused my run. There is no auto pause button to be found in my settings, so I cannot try turning that on and off, etc.

Laura Marian
2023-06-30

I created challenges, but none of the workout were recorded in the challenges.

Gladys Moruti
2023-06-13

My app cant record distance it only records time and calories burnt please assist.

Tina Lahman
2023-06-08

Not showing notifications and, sometimes when I get emails that I have comments, but I go to comments and can't see them.

Shannon Scott
2023-05-20

Save Workout Page pop-up over and over. Will not let me save or do anything else in app.

Kim
2023-04-27

If I briefly stop or turn around MMR will repeat stats, like sometimes 10 times. It’s so annoying! Any suggestions on how to fix??

Dave
2023-03-12

In last 2 weeks now, it stops recording distance as soon as the screen is turned off. Has worked great for years until now.

Allen
2023-02-10

The Dashboard is not updating for one week only (Jan 29 - Feb 4). The daily workouts are there but the total Dashboard mileage shows Zero. It's only for this week. I even went in and edited each individual workout, changing the mileage up or down by 0. 01 miles. The edited workouts were saved but Dashboard still won't update. Yes, all workouts are Synced. I checked

Rudzani Matodzi
2023-02-03

When i manually add the total number of km done on map my run YOU VS THE YEAR 2023 CHALLENGE ,it is about 281 but the dashboard is showing 247.28/1023km, May you please assist.

Mike Roberts
2023-01-19

When I'm looking at the stats page , no matter what I choose from a date range perspective I can only see the data for 2023 ?? The data for 2022 is definitely there as you can see it in the dashboard view. FYI using Chrome Version 109.0.5414.87 (Official Build) (arm64)

Laura Samantha Flores
2023-01-13

You VS the Year 2023 is not recording any of my workouts. It still says I have done nothing.

Krymurr
2023-01-10

The 2023 You vs the Year challenge hasn't been updating at all for me, anyone else having these problems? I've done about 30 kms but the challenge doesn't update.

Cassandra Rocha
2023-01-07

I have a number of friends in the You vs The Year 2023 challenge but I can only see some of them. they can see a different leaderboard than I can.

Alison Campbell
2022-11-04

Apparently the You vs the year 2022 hasn't updated since June, which is disappointing. How do I fix this?

Cathy & Henry Terwedow
2022-11-03

Ditto what everyone is saying. The 'You vs the Year' app doesn't reflect actual mileage and workouts completed. The achievement circles are all filled in with the correct "earned" dates showing, but the total distance and number of workouts at the top of the screen are missing. Please fix!!! People have been reporting this issue since June. Why has there been no response or fix?

Sharon
2022-10-18

As others have said, runs are not being counted towards challenges. Frustrating.

Catherine Cruz
2022-10-17

Km for “you vs your endurance” challenge are not updating

Charise Lambros
2022-10-16

Challenge miles/km not updating. I am over 100 km on you vs your endurance and it only shows 82. My workouts have all synced, but aren't transferring to the challenge.

Emily
2022-10-08

As others have reported You vs the year on the app needs fixing. Entering the challenge page shows a the miles you have done vs the goal ratio. However, upon clicking into the main page the display is zero miles. The circles completed are filled, but it is hard to stay motivated without the reflections. People are not using the web browser link to track their runs everyone is using the app to access literally on the go. The positive reinforcement and the drive to achieve the goal gets kind of lost. Please fix or I will stray to other platforms as this is the challenge that brought me back to running regularly and enjoying it.

H. Steven Kennedy
2022-09-27

My "You vs. The Year 2022" stats ( # of workouts, miles, and % ranking) are not showing up on the app on my Pixel 5 phone since the last update on September 13. They are showing correctly on the website so the issue is in the app integration. Please fix the app.

Cheryl Oricchio
2022-09-08

Map My Run stops recording in the middle of my run. Suddenly it's ended my run and has a screen that shows I can start a new run. This is while the screen is locked and I have not touched the phone. the only cause I can potentially see is that is is pausing and then ending because I am getting text messages. but it shouldn't do that--IT'S EXTREMELY FRUSTRATING.

Julia D
2022-08-20

As others have reported You vs the year is messed up. Entering challenge page shows a number but main page shy zero miles zero workouts and nothing for your relative place. And I’m actually doing well this year! I want my positive reinforcement!!!

Amanda
2022-08-12

App immediately closes when I try to open it for viewing or use. I don’t want to lose my stats, so I haven’t tried removing it from my phone yet.

Ria Septiana
2022-08-10

my Profil Picture is changed into another person's pict, and my name didn't show at the list of the challenge, what should i do..?

Lena Hartmann
2022-08-09

My challenge is not showing my progress. It still shows badges I have achieved but they are grayed out. Recent update done yesterday

Charlene Thomas
2022-08-02

My workout is not being logged into my challenge. What do I need to do?

Lisa
2022-07-16

I created a challenge and my workouts are not being logged in the challenge. I tried all your troubleshooting suggestions and nothing worked.

April Wallace
2022-07-02

My MapMyRun You Vs. The Year challenge logs the run on the home screen but won’t load the updated stats on the challenge page. It’s been doing this for a couple weeks at least. How can I resolve it?

Dina
2022-06-27

My app has decided to stop "logging workouts" it "appears to work and log on my watch" however once complete it is no where to be found, it isn't sunced, there "are no missing workouts" they are "just gone since June 24th" I did not notice until today.. I wanted to check my pace and they are "gone" my last workout was Friday June 24th I have uninstalled reinstalled, cleared cache, data, everything and now my watch thinks I haven't worked out since August 2021....

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About this app

Stay inspired with a community of over 60 million athletes all supporting your shared commitment to health and fitness. - Voted Best Running App Readers' Choice on About. - Track runs directly from your Apple Watch app and get visual, haptic, and audio progress updates in real-time. - Connect Under Armour connected shoes to MapMyRun and wearable devices for a Premium experience, more data to improve your run, and route tracking. - Sync with the latest apps and most wearables, including Apple Health, Apple Watch, Garmin, and more. - Take control of nutrition by connecting with MyFitnessPal for a comprehensive look at your calorie intake and burn. - Log over 600+ activities with the largest selection of activities, including: running, cycling, walking, gym workouts, cross training, yoga, and more. - Get real-time audio coaching on GPS-tracked runs, with customizable voice for stats like pace, distance, and elevation. - Connect with 400+ devices to import and analyze all your data in one place. - Use Routes to find nearby places to run, save your favorite paths, add new ones, and share with others. - Unlock the best tools to turn your goals into achievable plans with a Premium membership. - Use Live Tracking to share real-time running location and give loved ones peace of mind. - Execute Training Plans and reach weight loss or distance goals with personalized plans that adapt dynamically to your fitness level as you improve. - Monitor & analyze heart rate zones to adjust your training based on goals. - Set a goal for your run and stay on track with audio coach updates, including pace, cadence, distance, duration, calories, and more.  Whether you’re just starting out on your fitness journey or a seasoned runner, you’ll find the features and tools needed to stay on track and motivated to hit your goals.  Get customizable Training Plans, personalized coaching tips to make running feel easier, and more.  Any unused portion of a free trial period is forfeited if you choose to purchase a premium subscription to MVP.  If you upgrade to a premium MVP subscription, payment will be charged to your iTunes account at confirmation of purchase.  Your subscription renews automatically unless canceled at least 24 hours prior to the end of the current period.  The monthly subscription costs USD 5. 99 per month, while the yearly subscription costs USD 29. 99 per year, or USD 2. 50 per month.  Subscriptions can be managed and auto-renewal turned off in Account Settings in iTunes after purchase.  Note: Continued use of GPS running in the background can dramatically decrease battery life.  Once purchased, the current period cannot be canceled.  There is no increase in cost when renewing.  Apple Health permissions allow us to track your heart rate accurately, update activity rings, and save your workout data.