app not working? crashes or has problems?

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Last Updated on 2024-05-29 by MIM Software Inc.

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Summary of Problems 🔥

- The app is only partially functional and does not allow loading images from your own patients.

- The app is not intended to be a general DICOM reader for non-fusion modalities, not a stand-alone diagnostic quality reader, not a self-instruction tool, and not a toy to amuse those idle or cranky.

- The app does not work for those who do not have access to an MIM server.

- The app may not be useful for those who are not in a medical field that uses an MIM server.

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Common Problems & Solutions. Troubleshooting Guide

Table of Contents:

iPhone Issues and Solutions

iOS app crashes, not working, errors
iOS app network issues
on iOS has black/white screen

Android App Issues and Solutions

has errors/crashing/not working
server network connectivity issues
has black screen

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iPhone Issues and Solutions

How to fix app crashes or not working on Iphone (iOS):

Close and restart the app on iPhone
Update app to the Latest Version for iOS
Uninstall and reinstall iPhone app
Update your iPhone to the latest iOS version

Fix on iPhone unable to connect to server/internet connection issues::

To resolve network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Android App Issues and Solutions

Fix not working on Android, crashes, errors or is unresponsive:

Force Stop the App
1. On android, goto Settings » » click [Force Stop]

Update to the latest version on PlayStore

Clear App Cache and Data:
1. On android, goto Settings » Apps » » Storage » click [Clear Data] option. This clears both data and cache.
2. restart .

Fix unable to contact server/ internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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