MyBenefits Portal Status

Last Updated on 2023-06-16 by NationsHearing, LLC

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Common MyBenefits Portal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyBenefits Portal app on iOS and Android devices. Solve all MyBenefits Portal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyBenefits Portal iPhone Issues and Solutions

MyBenefits Portal iOS app crashes, not working, errors
MyBenefits Portal iOS app network issues
MyBenefits Portal on iOS has black/white screen

MyBenefits Portal Android App Issues and Solutions

MyBenefits Portal has errors/crashing/not working
MyBenefits Portal server network connectivity issues
MyBenefits Portal has black screen

MyBenefits Portal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyBenefits Portal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyBenefits Portal app crashes or not working on Iphone (iOS):

Close and restart the MyBenefits Portal app on iPhone
Update MyBenefits Portal app to the Latest Version for iOS
Uninstall and reinstall MyBenefits Portal iPhone app
Update your iPhone to the latest iOS version

Fix MyBenefits Portal on iPhone unable to connect to server/internet connection issues::

To resolve MyBenefits Portal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyBenefits Portal black/white screen (blank screen) on iPhone:

Follow the MyBenefits Portal iOS app troubleshooting guide Here →

MyBenefits Portal Android App Issues and Solutions

Fix MyBenefits Portal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyBenefits Portal app issues:

Force Stop the MyBenefits Portal App
1. On android, goto "Settings" » click MyBenefits Portal app. » click "Force Stop".

Update MyBenefits Portal to the latest version on PlayStore

Clear MyBenefits Portal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyBenefits Portal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyBenefits Portal.

Fix MyBenefits Portal unable to contact server/ MyBenefits Portal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyBenefits Portal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyBenefits Portal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyBenefits Portal on android.

Solve MyBenefits Portal black/white screens issue on Android:

Follow the MyBenefits Portal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at NationsHearing, LLC, developers of MyBenefits Portal.

About this app

The MyBenefits mobile app is an all-in-one solution that offers a unique engagement experience designed to improve health outcomes, decrease healthcare spending, and increase member satisfaction. View detailed benefit information and create a personal health profile to make finding products you often need quick and easy. You can easily access benefit tracking to see available dollars to spend on plan-approved products to live a healthier lifestyle. Download MyBenefitsPortal and enjoy access to all your member benefits in one place. The MyBenefits app allows you to filter, sort, and search by category, pricing, wallet, and more. See products in more detail with 360-degree expandable images. All orders are shipped with nationwide 2-day delivery at no additional cost.