Contact MyBenefits Portal Support

by LoAlRo

Maybe this will save someone some frustration- both the website and the app ask for your insurance card ID to register/login. It says if your card starts with three letters, to drop those. Well, my ID number does NOT start with three letters; it is letter, number, letter, so I didn’t drop them and kept getting a message saying it was an invalid ID. Turns out you have to drop the first three characters regardless of what they are. So try that if you are having a problem. Also, calling this company is exhausting; you can’t get a person, and it takes forever to even be able to check your balance on the automated system (which is why I downloaded the app). I’m only planning on using the app for balance checks. I’m not ordering online since they stopped using Walmart. I just use my card at the drugstore.

by Laudip

The Aop is trash. Went to Walmart could not even use app. First it was difficult to even register through the app. Had to call in to register. Rep was rude and pushy. I did tech support for a bank for 10 years and I know good service this was not it. Then after I registered I walked into Walmart only to realize upc scan tool did not work. I called back after 45 mins could not figure it out. I called my health plan to raise my frustration and was another 1/2 hour call no resolution. They tried to encourage me to use catalog. I advised them I want to buy otc no mail orders.
I called back a few days later and was told the scan feature no longer worked was on and off phone in 10 minutes. The guy was nice and professional. I wish that is what happened the first 3 calls.
This confirms my suspicion and frustration that the app developers don’t have it together. Sorry about the harsh feedback but GIVE US SOMETHING THAT WORKS AND IS NOT SO BUGGY! I am even thinking of switching health plans when that time comes because why have a benefit I can’t use.

by Nayte Wilson

This is by far one of the worst apps I’ve ever used. How can a insurance company worth billions of dollars make a app that doesn’t function? There is no easy way to scan unless you tap on a product. Why not just put a button to tap to go to the scanner mode. No one knows what is eligible or isn’t eligible because you make it so complicated to simply scan a item in a store. It’s ridiculous, I’m scared to use my card out of embarrassment if something isn’t covered because there is no easy way to find out. Who wants to enter a UPC in 2023 almost 2024? What if someone can’t see well enough to type it? Then pick the store, and even if it’s covered 90% of the time, it won’t show it’s covered it says the product doesn’t exist. How does that make any logical sense? Literally just add a button to scan, that would make things 1000x more convenient for EVERYONE.