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by Dissaponted Senior

I agree with the woman that wrote the previous review. I have pulled my gray hair out trying to understand the new OTC. Like the last review I have used the OTC since it began ordering over the phone with a catalog telling me what I am order from Walmart. I have tried to set up acct thru every web site & always says don’t recognize. As soon as I got my new card I called & activated it. Yesterday I called the number for ordering. The woman I got could not answer ONE of my questions. She said I along with a lot of people have not been set up in your system. She said to call back in a week. I at that point was furious. What is really ironic is you’re offering $15 added to card if you order by January 31st. It’s kind of FUNNY I can’t even get register by the 31st. I feel sorry that our Anthem Insurance uses such a program that don’t work & I had so many questions that their represent had NO CLUE what the program consisted of. It looks like this benefit you’ve made so difficult it impossible to use. I definitely will be calling Anthem. I will sure let them know how disappointed I am at a program that’s supposed to benefit the elderly. Funny you don’t specify how many stars mean good or bad. I hit one star hopefully is rated the worst.

by Seventies Survivor

When trying to see if an item at the store is eligible on the “Check Product Eligibility” page in the app, everything I look up does not show. It is clearly not functioning and needs to be fixed!

The Benefits Prepaid Flex card does not cover many food items at Walmart. These are items your website and membership paperwork specifies that should be covered. We are stuck being humiliated standing at the checkout counter and having to either put items back or pay out of pocket. There is no definitive list of eligible items. The receipt does not indicate which items were not covered so there’s no way to plan purchases accordingly to prevent this from happening again. Plus the Nations My Benefit customer service is non existent. I spent 3 hours waiting on hold (and an hour several other times) with no answer. The phone is the ONLY way to try and reach them. There is no email or chat support.

If you read the complaints at the Better Business Bureau, you will see many of us are very dissatisfied and contemplating changing our Medicare Advantage provider. When will you address the problems we’re having?

by XYZ1915

1st - cards arrived late. 2nd - wouldn’t register saying ID numbers were wrong. 3rd - NO ONE ANSWERS THEIR HELP LINE EVER!!! Waited hours and hours on hold. Tried off peak hours, Saturday, midnight no help. 4th - finally got cards registered and there are no benefits loaded on them. 5th - after the money was loaded went to renew our gym membership (that has been covered for 3 years) and card declined the charge. 6th - Called SelectHealth waited just under 3 hours for call to be answered. Only to be told it’s Nations Benefits problem that they are working on it. NO HELP THERE. 7th - PHONE APP CRASHED. Finally got phone app to work only to find that you are being FORCED to use their mail order catalog THAT DOESN’T HAVE ITEMS THAT I NEED. 8th - the prices on the web site are way overpriced. ($4.00 for the same toothpaste that at Walmart is $1.00) Mostly Off brand items that aren’t quality. Off brand OTC medicine that aren’t as good as Walmart’s store brands that I use. 9th - NO INFORMATION ON USING CARD AT RETAIL STORE. no list of the selected retailers, no way to know what items qualify.
I was excited to go to a store to get what I need at reasonable prices so my OTC benefits would really help us this year; but, WHAT A PIECE OF CRAP.