Patient Portal Status

Last Updated on 2024-06-03 by Intelichart

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App has problems

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Common Patient Portal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Patient Portal app on iOS and Android devices. Solve all Patient Portal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Patient Portal iPhone Issues and Solutions

Patient Portal iOS app crashes, not working, errors
Patient Portal iOS app network issues
Patient Portal on iOS has black/white screen

Patient Portal Android App Issues and Solutions

Patient Portal has errors/crashing/not working
Patient Portal server network connectivity issues
Patient Portal has black screen

Patient Portal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Patient Portal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Patient Portal app crashes or not working on Iphone (iOS):

Close and restart the Patient Portal app on iPhone
Update Patient Portal app to the Latest Version for iOS
Uninstall and reinstall Patient Portal iPhone app
Update your iPhone to the latest iOS version

Fix Patient Portal on iPhone unable to connect to server/internet connection issues::

To resolve Patient Portal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Patient Portal black/white screen (blank screen) on iPhone:

Follow the Patient Portal iOS app troubleshooting guide Here →

Patient Portal Android App Issues and Solutions

Fix Patient Portal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Patient Portal app issues:

Force Stop the Patient Portal App
1. On android, goto "Settings" » click Patient Portal app. » click "Force Stop".

Update Patient Portal to the latest version on PlayStore

Clear Patient Portal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Patient Portal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Patient Portal.

Fix Patient Portal unable to contact server/ Patient Portal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Patient Portal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Patient Portal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Patient Portal on android.

Solve Patient Portal black/white screens issue on Android:

Follow the Patient Portal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Intelichart, developers of Patient Portal.

About this app

The Patient Portal app, powered by InteliChart, offers a simple and convenient way to access your medical records, manage appointments, and interact with your health care providers. If you need assistance with your account PIN or PatientPortal itself, please contact your healthcare provider directly. Before using PatientPortal, you will need to acquire an account PIN number directly from your provider. What you can see and do within the Patient Portal app depends on which features your doctor has enabled. You will not be able to log-in to the Patient Portal without this PIN number. InteliChart does not have access to this information. If you have questions about the features that are available to you or you notice certain functionality is missing, please contact your healthcare organization directly.