ARC Portal Status

Last Updated on 2022-08-23 by Lone

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Common ARC Portal Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot ARC Portal app on iOS and Android devices. Solve all ARC Portal app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

ARC Portal iPhone Issues and Solutions

ARC Portal iOS app crashes, not working, errors
ARC Portal iOS app network issues
ARC Portal on iOS has black/white screen

ARC Portal Android App Issues and Solutions

ARC Portal has errors/crashing/not working
ARC Portal server network connectivity issues
ARC Portal has black screen

ARC Portal iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever ARC Portal app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix ARC Portal app crashes or not working on Iphone (iOS):

Close and restart the ARC Portal app on iPhone
Update ARC Portal app to the Latest Version for iOS
Uninstall and reinstall ARC Portal iPhone app
Update your iPhone to the latest iOS version

Fix ARC Portal on iPhone unable to connect to server/internet connection issues::

To resolve ARC Portal network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix ARC Portal black/white screen (blank screen) on iPhone:

Follow the ARC Portal iOS app troubleshooting guide Here →

ARC Portal Android App Issues and Solutions

Fix ARC Portal not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent ARC Portal app issues:

Force Stop the ARC Portal App
1. On android, goto "Settings" » click ARC Portal app. » click "Force Stop".

Update ARC Portal to the latest version on PlayStore

Clear ARC Portal App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "ARC Portal app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch ARC Portal.

Fix ARC Portal unable to contact server/ ARC Portal internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click ARC Portal » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got ARC Portal » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch ARC Portal on android.

Solve ARC Portal black/white screens issue on Android:

Follow the ARC Portal android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Lone, developers of ARC Portal.

About this app

The Academic Research Consortium (ARC) is an international collaborative forum across medical device stakeholders that includes academics, clinical trialists, regulatory bodies and industry.