Portal Status

Last Updated on 2024-10-02 by Portal Labs Ltd

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Most reported problems

Not working

100.0%

- Disappointment with the introduction of a subscription model

- Limited VoiceOver support for certain features such as the timer, breathing exercises, and sleep alarm function.

Common Portal Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Portal network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Portal App
1. On android, goto Settings » Portal » click [Force Stop]

Clear Portal App Cache and Data:
1. On android, goto Settings » Apps » Portal » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Portal.

On android, goto Settings » Apps or Manage Apps tab.
Click Portal » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Portal » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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Developer: TOPYD LLC

Jun 22, 2025, 12:52 PM
a AndroidOS user from Meaux, France reported problems with Portal : Not working
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