SubWallet Status

Last Updated on 2024-08-16 by CDM SOFTWARE DEVELOPMENT COMPANY LIMITED

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Common SubWallet Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SubWallet app on iOS and Android devices. Solve all SubWallet app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SubWallet iPhone Issues and Solutions

SubWallet iOS app crashes, not working, errors
SubWallet iOS app network issues
SubWallet on iOS has black/white screen

SubWallet Android App Issues and Solutions

SubWallet has errors/crashing/not working
SubWallet server network connectivity issues
SubWallet has black screen

SubWallet iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SubWallet app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SubWallet app crashes or not working on Iphone (iOS):

Close and restart the SubWallet app on iPhone
Update SubWallet app to the Latest Version for iOS
Uninstall and reinstall SubWallet iPhone app
Update your iPhone to the latest iOS version

Fix SubWallet on iPhone unable to connect to server/internet connection issues::

To resolve SubWallet network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SubWallet black/white screen (blank screen) on iPhone:

Follow the SubWallet iOS app troubleshooting guide Here →

SubWallet Android App Issues and Solutions

Fix SubWallet not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SubWallet app issues:

Force Stop the SubWallet App
1. On android, goto "Settings" » click SubWallet app. » click "Force Stop".

Update SubWallet to the latest version on PlayStore

Clear SubWallet App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SubWallet app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SubWallet.

Fix SubWallet unable to contact server/ SubWallet internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SubWallet » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SubWallet » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SubWallet on android.

Solve SubWallet black/white screens issue on Android:

Follow the SubWallet android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at CDM SOFTWARE DEVELOPMENT COMPANY LIMITED, developers of SubWallet.

About this app

We envision a crypto wallet as a Web3 multiverse gateway through which users can enjoy multi-chain services with utmost ease and absolute security. this app is the comprehensive non-custodial wallet solution for Polkadot, Substrate & Ethereum ecosystems. Manage multi-chain assets on 150+ networks with 380+ tokens supported. 2. 4. 7. As this app is a community-driven product, our team is always more than happy to receive feedback and support our users. Connecting and using blockchain-based applications is smoother than ever with this app Browser Extension & this app Mobile App. You can find “How to” materials and tutorials on our Help Center: app. Built on top of Polkadot {. js}, this app focuses on improving UX & UI. Download the latest version from our official website: app. Our web wallet is coming soon! 1. Any further queries, please contact us via community channel below. 1.