luna Status

Last Updated on 2026-05-19 by Luna Life

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Most reported problems

Crashes

50.0%

Not working

50.0%

Common luna Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve luna network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the luna App
1. On android, goto Settings » luna » click [Force Stop]

Clear luna App Cache and Data:
1. On android, goto Settings » Apps » luna » Storage » click [Clear Data] option. This clears both data and cache.
2. restart luna.

On android, goto Settings » Apps or Manage Apps tab.
Click luna » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto luna » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
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Developer: We Are luna

Nov 24, 2025, 11:53 PM
a AndroidOS user from Kempten (Allgäu), Germany reported problems with luna : Crashes
Oct 17, 2025, 06:55 PM
a Windows user from Vienna, Austria reported problems with luna : Not working
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