Credly Status

Last Updated on 2024-01-04 by Credly, Inc

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Common Credly Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Credly app on iOS and Android devices. Solve all Credly app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Credly iPhone Issues and Solutions

Credly iOS app crashes, not working, errors
Credly iOS app network issues
Credly on iOS has black/white screen

Credly Android App Issues and Solutions

Credly has errors/crashing/not working
Credly server network connectivity issues
Credly has black screen

Credly iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Credly app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Credly app crashes or not working on Iphone (iOS):

Close and restart the Credly app on iPhone
Update Credly app to the Latest Version for iOS
Uninstall and reinstall Credly iPhone app
Update your iPhone to the latest iOS version

Fix Credly on iPhone unable to connect to server/internet connection issues::

To resolve Credly network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Credly black/white screen (blank screen) on iPhone:

Follow the Credly iOS app troubleshooting guide Here →

Credly Android App Issues and Solutions

Fix Credly not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Credly app issues:

Force Stop the Credly App
1. On android, goto "Settings" » click Credly app. » click "Force Stop".

Update Credly to the latest version on PlayStore

Clear Credly App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Credly app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Credly.

Fix Credly unable to contact server/ Credly internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Credly » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Credly » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Credly on android.

Solve Credly black/white screens issue on Android:

Follow the Credly android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Credly, Inc, developers of Credly.

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit Credly Website

Privacy Policy: https://info.credly.com/privacy-policy

Developer: Credly

About this app

· Verify your skills: Access and manage your digital badge wallet online and offline, on the job site, or while networking. · Discover new skills: Explore badges from thousands of organizations and get personalized recommendations based on your career goals. · Celebrate your achievements: Share your badges with your friends and colleagues across social and professional platforms. Join millions of professionals on this app, the world’s most comprehensive and connected network for recognizing skills, capabilities, and achievements.