Wintrust Community Banks Reviews

The update is so poor, I do agree and update was needed to the old app in terms of look and feel, however the update is so confusing and almost seems so cluttered. It took me like 15 minutes to figure out where I can access Zelle in the new app. I won’t nitpick anything else in WintrustCommunityBanks as it just rolled out so I know it may be missing a few things here and there, but I cannot see any PENDING transactions which is inexcusable to me. Especially after they had us in the dark for three whole days of not knowing what our balance looks like I was hoping to login today and see a clear picture of where I stand but I cannot see any pending transactions at all which is disappointing. What good is the new UI if the fundamentals are broken. Would rather have the old app back, hopefully they can update WintrustCommunityBanks soon.

My account balance is frozen from last week in WintrustCommunityBanks and it says “update required” everywhere, with no more information or links to help mitigate the issue… WintrustCommunityBanks is up to date, I’m not sure why the bugs weren’t fixed during testing before this new app was released, but it is not helpful at all right now.

WintrustCommunityBanks is useless for iPhone iOS users. As other reviewers have stated the display is vertical and you have to scroll and scroll and try to decipher what the transaction is. I followed the suggestion by WintrustCommunityBanks developer to turn off the zoom feature and it did nothing to improve the vertical display! I find it unreasonable for WintrustCommunityBanks developer to blame the iPhone settings as the issue. This is unacceptable and the developer has to make corrections immediately! WintrustCommunityBanks is useless. To suggest to change my settings that will affect my entire experience on my iPhone for this one app is ridiculous. This is a flaw with WintrustCommunityBanks not the iPhone. And, as stated above the suggested solution does not fix the problem. I tried to log into my online banking on my PC to compare the display and I was locked out and have not been able to connect with support because of the long wait, since apparently many people are having issues. So this update is causing many problems across the board for online banking. This launch is a failure and Wintrust must take action quickly to resolve these issues.

This new app is horrible it is harder to read. The fonts are all wrong. They made it harder to log out. There's a constant drop down that's in the way of reading your transactions. This was all after several error codes for dual authentication text didn't work had to get it from email. Please go back to the old app

I wanted to reserve judgement and give The new Wintrust app and website a chance. But what used to take 5 minutes now takes 15+ minutes. No running account balance that includes scheduled payments and transfers make it impossible to balance my checkbook and know exactly how much money is available. In the past I’ve always balanced to the penny. Disjointed thought processes have run amok. Accounts, transfers and scheduled payments tabs not being linked in one register makes WintrustCommunityBanks essentially useless. And the multi-step method of making payments to payees is extremely awkward, fractured and time consuming. The developer did a very poor job. I’d like to see the old app and the old computer website be reinstated until there is an update that actually works. After 40 years I’m thinking of moving to a new financial institution just to escape WintrustCommunityBanks and the Wintrust website.

This new app keeps saying my balance “requires updates” but doesn’t actually update no matter what I try or how albums times I log in and out. It’s hard to keep track of how much money I actually have like this? Why is it so slow and not showing what I’m depositing/spending right away???

WintrustCommunityBanks won’t allow you to log in and doesn’t even give a real reason it just says error over and over. Why would you make a new app and shut the others down if this one doesn’t work. This is terrible banking and customer support I will switch my banking as soon as possible.

WintrustCommunityBanks has had so many technical issues since the update made in the last 12 months or so to the new platform. Worst of all, my wife and I have been unable to mobile deposit a check since December of 2022. Many calls with technical support resulted in: being asked to uninstall WintrustCommunityBanks and redownload multiple times, being told to restart my phone and check for software updates, and being told that it’s a check image issue.. meanwhile, I use the Charles Schwab app and have ZERO issues with mobile deposit. It’s clear that Wintrust needs to fix this and just restart from the ground up. Also- I understand that mobile deposit is a luxury feature, but when you move away from where your bank is located, you shouldn’t have to switch banks in 2023. Trying to keep my business with a local bank is apparently not a good idea..

App let me login and verify phone but crashed after asking for email verification. Gave me a warning that if I didn’t verify email right then I could never enter an email for verification again. From that moment every button I hit resulted in an error message. Now it’s not even allowing login. Had to go all weekend without information on account balances only to have a poor app rollout.

I have no idea how this is an upgraded app, it is now completely usesless! I can’t see accurate balance and each debit from my account is a full screen length. I used to easily be able to monitor my account but this new app is horrible!

I agree with other reviewers that the old app was ready for an update, but this update, while boasting ostensibly flashy visuals, strikes me as a step backwards. I’m accessing my account using an iPhone/iOS, and each transaction appears on my screen not in list form, but instead with text that is set *vertically* rather than horizontally. This is insanely cumbersome! As a result, I have to scroll way, way down to get through each single transaction in my checking account to understand what it is. This just seems utterly amateurish! I am hoping this can be fixed quickly. Otherwise WintrustCommunityBanks is useless — and without a functional app, I’m afraid I am forced to look for a new bank. It’s as simple as that. I love the idea of supporting a community bank, but to do so, the bank has to be minimally competent. Alas, WintrustCommunityBanks does not meet that standard.

The old app worked perfectly fine — this one doesn’t. Here are my main complaints:

1. Pending transactions don’t show up, so the current balance WintrustCommunityBanks shows isn’t really your current balance. Good luck figuring out how much money is in your account!

2. The “running balance” shown for previous days seems to shift around randomly. I like to see my balance as of its lowest point in the previous month to get a sense of how much money I “really” have in checking, but that amount is different every time I look at it. The thing is, these are month-old transactions, so the current date and pending transactions should have no effect on this.

Both of the above issues are a problem with Wintrust’s website now, since the same app runs on desktop and mobile. So, both were downgraded after talking up this “upgrade” for months and then leaving everybody hanging over a weekend.

There was zero reason to update WintrustCommunityBanks, so it just cost Wintrust money to develop and hurt its customer base. Of course, I doubt we’ll see any significant updates any time soon.

This is unbelievable. I am having
all the negative experiences noted in other reviews plus these two:

I have pending charges that have been deducted from my total balance which is fine. But then their new system makes those same deductions a second time to the available balance! So my available balance is twice as low as it should be! It also deducted one if the pending purchases twice for available balance and shows it correctly once on actual balance.

I can no longer see images of my checks on line or in WintrustCommunityBanks . Only the check number and amount which is worthless to me.

The new website has same issues as WintrustCommunityBanks ! The old website and app got the job done.

This will add hours to my accounting paperwork. May have to move everything to a different bank. So sad after 27 years with this bank.

May have to change banks if this is not immediately fixed.

Another vote for getting your act together with new app BEFORE pulling the plug on the well-functioning old app. Been waiting weeks for Zelle to be added to WintrustCommunityBanks , as that’s how I transact with local small businesses. The bank relationship has Zelle referring back to bank’s app which still has not added it there, nor even on the new website. So I’ve had to drive back around with physical checks - so not an upgrade, costly in both time & money, including the 30 minutes or so on the Wintrust support line to get a supremely confident dunno re: when to count on reconnecting Zelle 😤

So the new app launched today, but the old app was taken out of service two days ago leaving customers with no online access to their accounts, now that it is launched, my bank statistics are all wrong and transactions aren’t even showing up and the help line and the bank both continue to send me to the other for assistance in which I’m getting NONE. So now I guess I’m supposed to go to a cash station to check my balance whenever needed….. guess it is time to try a different bank

Surely, surely this was user tested on most major devices, right? So why does the text run off the side on some pages or show vertically on other pages as in: D e p o s i t Have the “pros” check with the summer interns for guidance. In its present state it is virtually unusable. VERY disappointing. Amateur doesn’t do it justice.

Update: I have been told by Wintrust that I need to turn off the zoom display feature on my iPhone which will affect all other apps. As someone who has some vision issues, this is not an acceptable answer. I hope the developers step up to correct the mess they’ve made.

I have spent hours trying to make payments and talk to people who can’t help me. Keep getting the same messages: “ server error” and “duplicate payment”. Plus, I never got “the mailed packet sent out months ago” warning me of the change- same time my other bank merged (another nightmare). Glad I have a debit card (and extra time) so I can call and make my payments on time. What’s the point of an app if you can’t use it? If it wasn’t my HSA account through work, I’d change banks since it’s the only reason I have the account. BIG disappoint and waste of time so far.

Unlike some on here, who are giving reviews before WintrustCommunityBanks upgrade even took effect, in which the date is todays. This is not an upgrade in my opinion, it is showing transactions slower and the pages are almost like they are still being built. Not to mention you decided to force people out of the old one and sit in the wind for 3 days with no access to their banking outside of going to a physical branch is just ridiculous and completely poor business decision making on your banks part. Get it together before I start looking elsewhere for my banking needs. The 3 day delay alone is flat out unacceptable.

WintrustCommunityBanks actually works at least 70% of the time these days but can still be tricky to navigate. The bank itself is a disappointment. They always question if I’m a customer (because my name is difficult to locate). Last time they wouldn’t release my funds because they said my signatures didn’t match so they had me rewrite my name again and again trying to coach me on how to sign my own name. I had to go to the atm 3 days in a row. I’m in the process of doing my taxes and they said because I get paper statements that I don’t have access to past statements electronically(?!?!) like what? If all of my Venmo’s and what nots weren’t already attached to this account, I would close it and go to a different bank. The bank manager and most of the tellers are really nice but that’s not enough. The online support is generally rude. One time when I called they actually were making fun and judging a past customer that called not realizing I was that I was that same customer. Anyways always unhappy here, super judge and unprofessional and the technology is always janky. Oh and the atm is down half the time…

Why the large font? Reading is impossible .. view as…
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Wintrust is a decently big bank and I am still surprised how bad the website and app are compared to other banks. However, WintrustCommunityBanks is definitely an upgrade of the past app.

The new app is far more complicated to use than the previous version. As usual, it adds unnecessary bells and whistles without enhancing any of the basic functions I use almost every day. Very disappointing.

Just downloaded it this morning. Not happy at all. It may just be opening day bugs, but do I really need icons for my checking acct? I'm an adult, not a 4 year old getting a sticker for using my debit card at McDonalds. I hope it becomes a little more adult/user friendly.

I just didn’t like the fact that they shut down the old app especially during a weekend. We couldn’t transfer money, see how much money we had, or anything. We couldn’t access our accounts even through their online website which wasn’t fun. And then the bank was closed on Sunday so it’s not like we could go in and check on our accounts either. It was very frustrating. The new app is okay, but it has bugs and problems so far like saying it needs a constant update, but then won’t let me update. I’m not 100% sure yet but I hope things get fixed :/

Okay I was willing to wait 3 days without any way of knowing what was hitting my account but now I’m having to wait to my Mint account which is messing up the way I track all my accounts. I also can’t adjust the type and columns on WintrustCommunityBanks so I can get it small enough to see what’s happening which is not very user friendly. I appreciate the need to bef up security but back end engineers should have paid attention to users.

This is not a real app- it is just a reformatting of the online version. Must have gone down this path to save money as there are no other benefits available. You can’t change the order accounts appear and the transactions display so poorly and are squished on the phone you can barely read them. In addition, the bill pay functions have lots of errors, don’t reflect all transaction that have been sent in the history tab, and add several unnecessary steps to pay a bill when it does work. Zelle is hard to find. Bring back the old solution!!!!!

I’m very confused, it won’t show me my account activity as fast as the old app did, like I have an email of a zelle transfer but it’s not available to view in my account???

There seems to always be some kind of glitch, requiring a lot of time to troubleshoot & fix. The bankers at the branch don't understand WintrustCommunityBanks & no one at my branch understood exactly what the card controls actually controlled. The descriptions need to be written clearly.
How much money you have in an active account is always a guess as current activity may not show up for a week.
Biometrics doesn't always work & has currently stopped completely. Settings on WintrustCommunityBanks are disable only, not enable. Makes no sense, so deleting & reinstalling again to see if the problem is resolved. The developer of WintrustCommunityBanks should be required to use it so they can see its inefficiencies for themselves.

Definitely a step up from what it was before. My only issue is that Zelle is still broken for me and doesn’t open on the new app. It’s been close to about a year now that I last was able to use it on the prior version. Please fix this Wintrust!

Would be nice if when a transfer is made & a note is added that this note processes with the transaction. Very very very very annoying that I have to ALWAYS go back into the transaction and re input the info what it was for. Relates to app & online banking. Supposedly this concern of almost a year old is ‘being worked on’ but evidently it isn’t. No one ever returns my inquiries on this.
I preferred the old system we had prior to the digital banking switchover

It’s been 6 days since I’ve been able to access my account and 3 days since the new app was even accessible. Still have no idea when I will be to use the mobile app and it took me a good 10 minutes to login online. This is unacceptable especially as a bank, If this is not resolved soon I may consider choosing a new bank.

WintrustCommunityBanks is very intuitive and easy to navigate!

The comments about that WintrustCommunityBanks not being available right away - this was communicated well in advance of the conversion by the bank. They had to take the old one down and it takes a few days to get the data converted and get the new one up. And it was well worth the wait!

Just downloaded WintrustCommunityBanks . HUGE improvement over their old app! Lots of features to explore but at least it doesn’t feel like 1999 on my bank app anymore!

I just recently switched to Wintrust and I’m extremely happy!!! I’ve had BMO, Chase, Capital One, AMEX, all of them. WintrustCommunityBanks is absolutely amazing. Super easy to navigate. You can access all the info you need and don’t need to sign into the website to get more info or call and wait on hold for 30 minutes. FLAWLESS PRESENTATION!!!!

Finally!
The new app is so user friendly! I also appreciate how early on the upgrade was communicated with me. I was able to reach a banker on SUNDAY when I had a question about a transaction because they were open for the upgrade. I’ll never bank any where else

It is such a great improvement on the old app. The quick access tools, easier to view font, fewer clicks to find stuff and more budget tools are all way better.

We have been with Wintrust Bank since it opened a branch in Skokie, Illinois. Since dsy 1 we have been satisfied with the fine service provided by our neighborhood bank. We’re had too many favorable experiences to list.

Angela a bank officer has been there for years. She always knows my name and has been extremely helpful when assistance was needed.

Traveling to Naples, Florida, every winter we are delighted to have a branch there to assist with any questions.

Just downloaded the new Wintrust app and it is SO much better than the old one! Super easy to use. Worth the wait!

I have been banking in WoodDale since 1969. WintrustCommunityBanks is a revolutionary advancement from my early days banking in WoodDale. It gives me three advantages over pre-digital banking days: transfers between accounts; sending money out of bank to other bank accounts(Zelle);and remote depositing.

I moved away from Wilmette, IL 7 years ago, after having been a NSCBT customer for almost 20 years. Even though I now live in Cincinnati, OH, I continue to bank with NSCBT. I have always been satisfied with the customer service I've received there, and so I can't imagine why I would ever want to switch banks.
There is a little bit of inconvenience being an out-of-town customer, but staying with NSCBT is worth it to me.
Thank you to Liz Taylor (Winnetka) and to everyone else who has helped me over the years.
Here's to you!