Tompkins Community Bank Reviews

Tompkins Community Bank Reviews

Published by on 2025-02-21

🏷️ About: The Tompkins Community Bank Mobile App is a free mobile banking app that gives you the ability to aggregate all of your financial accounts into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions. It is fast, secure and makes life easier by empowering you with the tools you need to manage your personal finances.


       


Overall Customer Experience 😎


🤬 Negative experience
66.5%

😎 Positive experience
33.5%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 6,426 combined software reviews.



Read 19 Customer Service Reviews 😠💢

4.8 out of 5
Not good experience

Took 7 retakes. Very temperamental app.

Nope

TompkinsCommunityBank is just as bad as their old one. I followed the instructions that were in the standard mailing and it won’t accept my password. I’ve tried so many times now I have to call them and straighten it out because it says I’m locked out.

Terrible on line banking

The worst on line / mobile banking I have seen. Makes me think seriously about leaving for another bank for both business and personal accounts. Completely unacceptable on all counts.

Same ol’ same old....

Nice to know some things never change, like the digital cluster-F that was the Tompkins log-in system. New app. New system. Seriously? Tried to sign in - was sent to the ‘we can’t find you’ page. Was told to enroll, and sent to account recovery. When I tried account recovery, was sent to the ‘you’re already enrolled’ page... etc etc etc. Bounced back and forth, then locked out. Again. Can’t wait to chat with my old buddies at TCTC tech support. Again. Just like old times...

Higher deposit limit per month

Really annoying that we can’t deposit more than a couple grand per month through mobile deposit. I’ve been a customer for years and would think my amount would be increased base on my deposit history. I hate having to go to the bank.

Mobile deposit

mobile deposit is messed up the check says what it’s supposed to for endorsement and on one line like it asks and it keeps rejecting it

Glitchy during transition period

Seems to work now.

Depositing a check

It always takes several tries to get my check accepted. The endorsement is not always accepted.

Mobile deposit

The Mobil deposit is difficult and it takes 4 or five attempts to get it to work.

Convenient

I like how convenient TompkinsCommunityBank is for most things but there is no way to look at a list of past checks beyond a month like you used to be able to on the site. That is the only thing I wish was different.

Clean

Best banking app I’ve seen yet. Better than the large national banks.

Hard at first

Had trouble at first then finally caught on. Great convenience

TTC mobile

Very user friendly. Easy to use. No glitches.

Deposit

Easy to submit deposits with your I-phone.

The app works fine!

Read the mailing they sent everyone. Follow the instructions. They tell you what your temporary password is. Reset your password back to the old one if you want. It’s much better than the old app. We gotta keep up with the times my people!

Improved deposit

The deposit function works great. So much easier and quicker.

Great update

Thanks, Tompkins, for updating your mobile banking app. It’s much better than the previous app and allows me to do all of banking, including bill pay, from my phone.

Keep up the great work.

The Latest and Greatest

I have been a customer for about six years and used a variety of online services at Tompkins Trust. Their latest incarnation is the most comprehensive. With a little practice it addresses all of my needs. Thanks Tompkins!

Mobile check deposit

My second time using TompkinsCommunityBank and it works fine. Definitely saves time traveling to the bank and back.



Is Tompkins Community Bank Safe? 🙏

Yes. Tompkins Community Bank is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 6,426 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Tompkins Community Bank Is 33.5/100.

Safety Analysis

88.1% of users say app is Safe 👍
88.1%

9.7% of users have Some Concerns ⚠️
9.7%

2.2% of users say app is Risky 🚨
2.2%


Is Tompkins Community Bank Legit? 💯

Yes. Tompkins Community Bank is legit, but not 100% legit to us. This conclusion was arrived at by running over 6,426 Tompkins Community Bank User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Tompkins Community Bank Is 33.5/100..

🔏 Privacy & Data Safety

Tompkins Community Bank collected the following data from you:

  • Data Linked to You:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  • Data Not Linked to You:
    • Location

How was your experience with Tompkins Community Bank? Post a Review




Features

The Tompkins Community Bank Mobile App is a free mobile banking app that gives you the ability to aggregate all of your financial accounts into a single, up-to-the-minute view so you can stay organized and make smarter financial decisions.

To use the Tompkins Community Bank Mobile App, you must be enrolled as a Tompkins Community Bank Digital Banking user.

Add Tags, Notes, & Images: By enhancing transactions with custom tags, notes or photos of a receipt or check, you have the ability to stay organized and find exactly what you’re looking for when searching through your finances.

The app utilizes the same bank-level security that protects you when you’re on Tompkins Digital Banking for desktop.

Contact: Locate ATMs or branches and contact Tompkins Community Bank’s Customer Care Center directly from the app.

  Contact Support
Developer:
Tompkins Financial Corporation

Contact e-Mail:

Website: