Cleco MyAccount Status

Published by Smart Energy Systems LLC on 2024-01-24

MyAccount is the online and mobile account management system for Cleco
customers. Self-service has never been easier with the Cleco MyAccount app, and
you’re always in control.

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Common Cleco MyAccount Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Cleco MyAccount app on iOS and Android devices. Solve all Cleco MyAccount app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Cleco MyAccount iPhone Issues and Solutions

Cleco MyAccount iOS app crashes, not working, errors
Cleco MyAccount iOS app network issues
Cleco MyAccount on iOS has black/white screen

Cleco MyAccount Android App Issues and Solutions

Cleco MyAccount has errors/crashing/not working
Cleco MyAccount server network connectivity issues
Cleco MyAccount has black screen

Cleco MyAccount iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Cleco MyAccount app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Cleco MyAccount app crashes or not working on Iphone (iOS):

Close and restart the Cleco MyAccount app on iPhone
Update Cleco MyAccount app to the Latest Version for iOS
Uninstall and reinstall Cleco MyAccount iPhone app
Update your iPhone to the latest iOS version

Fix Cleco MyAccount on iPhone unable to connect to server/internet connection issues::

To resolve Cleco MyAccount network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Cleco MyAccount black/white screen (blank screen) on iPhone:

Follow the Cleco MyAccount iOS app troubleshooting guide Here →

Cleco MyAccount Android App Issues and Solutions

Fix Cleco MyAccount not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Cleco MyAccount app issues:

Force Stop the Cleco MyAccount App
1. On android, goto "Settings" » click Cleco MyAccount app. » click "Force Stop".

Update Cleco MyAccount to the latest version on PlayStore

Clear Cleco MyAccount App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Cleco MyAccount app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Cleco MyAccount.

Fix Cleco MyAccount unable to contact server/ Cleco MyAccount internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Cleco MyAccount » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Cleco MyAccount » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Cleco MyAccount on android.

Solve Cleco MyAccount black/white screens issue on Android:

Follow the Cleco MyAccount android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Smart Energy Systems LLC, developers of Cleco MyAccount.

100% Contact Match

Developer: Smart Energy Water

E-Mail: [email protected]

Website: Visit Cleco MyAccount Website

About this app

Residential and commercial customers can use MyAccount to view account information, pay their bill online, compare usage, set up a daily usage alert and much more all from the Cleco MyAccount app. MyAccount is the online and mobile account management system for Cleco customers. Self-service has never been easier with the Cleco MyAccount app, and you’re always in control. It’s easy to navigate and can be accessed anytime from anywhere. Download the Cleco MyAccount app today and unlock a world of convenience and control.