Luma AI Status

Published by Luma AI, Inc. on 2024-01-17

Photorealistic, high quality 3D, now for everyone! Luma is a new way to create
incredible lifelike 3D with AI using your iPhone. Easily capture products,
objects, landscapes and scenes wherever you are.

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Common dislikes about Luma AI app

- Glitchy usdz sharing interface

- Highly variable initial processing times

- May cause battery issues on some devices

- App may not work well for some users

- Can be difficult to create anything without getting dizzy

Have a Problem with Luma AI? Report Issue

Common Luma AI Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Luma AI app on iOS and Android devices. Solve all Luma AI app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Luma AI iPhone Issues and Solutions

Luma AI iOS app crashes, not working, errors
Luma AI iOS app network issues
Luma AI on iOS has black/white screen

Luma AI Android App Issues and Solutions

Luma AI has errors/crashing/not working
Luma AI server network connectivity issues
Luma AI has black screen

Luma AI iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Luma AI app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Luma AI app crashes or not working on Iphone (iOS):

Close and restart the Luma AI app on iPhone
Update Luma AI app to the Latest Version for iOS
Uninstall and reinstall Luma AI iPhone app
Update your iPhone to the latest iOS version

Fix Luma AI on iPhone unable to connect to server/internet connection issues::

To resolve Luma AI network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Luma AI black/white screen (blank screen) on iPhone:

Follow the Luma AI iOS app troubleshooting guide Here →

Luma AI Android App Issues and Solutions

Fix Luma AI not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Luma AI app issues:

Force Stop the Luma AI App
1. On android, goto "Settings" » click Luma AI app. » click "Force Stop".

Update Luma AI to the latest version on PlayStore

Clear Luma AI App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Luma AI app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Luma AI.

Fix Luma AI unable to contact server/ Luma AI internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Luma AI » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Luma AI » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Luma AI on android.

Solve Luma AI black/white screens issue on Android:

Follow the Luma AI android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Luma AI, Inc., developers of Luma AI.

72.73% Contact Match

Developer: Wirepath Home Systems, LLC

E-Mail: [email protected]

Website: Visit Luma AI Website

About this app

No Lidar or fancy capture equipment necessary, all you need is an iPhone 11 or newer. - Capture 3D scenes with intricate details, reflections, and lighting and share with everyone. Bring people where you are! - Capture products in 3D and showcase them on your website exactly how they appear in real life. No more "fake 3D". - Capture 3D game assets in unmatched quality and bring them to Blender, Unity or your 3D engine of choice. Luma is a new way to create incredible lifelike 3D with AI using your iPhone. From your captures create cinematic product videos, impossible camera moves for TikTok, or just relive the moment. If you find Luma useful, fun, or interesting, or need help please join us on Luma's Discord: lumalabs. ai/discord. Easily capture products, objects, landscapes and scenes wherever you are. When you share, please tag us on Twitter (@LumaLabsAI), LinkedIn, Instagram, or TikTok. We are excited to see what you create with this brand new AI medium! Photorealistic, high quality 3D, now for everyone! Please Note: while Luma's 3D Viewing and Video Uploads will work on iPhone X + XR, AR Capture requires an iPhone 11 or newer.