myDiab Status

Last Updated on 2021-09-13 by MDHC

I have a problem with myDiab

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⚠️ Most reported problems ⚠️

60.7%

Not working

21.4%

Connection

10.7%

Crashes

3.6%

24 hour clock ⏰

Common myDiab Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve myDiab network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the myDiab App
1. On android, goto Settings » myDiab » click [Force Stop]

Clear myDiab App Cache and Data:
1. On android, goto Settings » Apps » myDiab » Storage » click [Clear Data] option. This clears both data and cache.
2. restart myDiab.

On android, goto Settings » Apps or Manage Apps tab.
Click myDiab » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto myDiab » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch myDiab

Contact e-Mail: hello@mydiabby.com

E-Mail: support@mysugr.com

Website: 🌍 Visit mySugr Website

Privacy Policy: https://legal.mysugr.com/documents/privacy_policy_eu/current.html

Developer: mySugr GmbH

Mar 27, 2025, 12:07 AM
a user from Grenoble, France reported problems with myDiab : Screen
Feb 25, 2025, 04:29 AM
a user from Avesnes-le-Comte, France reported problems with myDiab : Not working
Feb 14, 2025, 09:11 AM
a user from Anglet, France reported problems with myDiab : Not working
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