myDiab app not working? crashes or has problems?

myDiab Status

Last Updated on 2021-09-13 by MDHC

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36 User reports:
App has problems

User reports 36

⚠️ Most reported problems ⚠️

69.4%

Not working

13.9%

Connection

8.3%

Account

5.6%

problems reported in the last 24 hours

24 hour clock ⏰

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Common myDiab Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot myDiab app on iOS and Android devices. Solve all myDiab app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

myDiab iPhone Issues and Solutions

myDiab iOS app crashes, not working, errors
myDiab iOS app network issues
myDiab on iOS has black/white screen

myDiab Android App Issues and Solutions

myDiab has errors/crashing/not working
myDiab server network connectivity issues
myDiab has black screen

myDiab iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever myDiab app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix myDiab app crashes or not working on Iphone (iOS):

Close and restart the myDiab app on iPhone
Update myDiab app to the Latest Version for iOS
Uninstall and reinstall myDiab iPhone app
Update your iPhone to the latest iOS version

Fix myDiab on iPhone unable to connect to server/internet connection issues::

To resolve myDiab network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix myDiab black/white screen (blank screen) on iPhone:

Follow the myDiab iOS app troubleshooting guide Here →

myDiab Android App Issues and Solutions

Fix myDiab not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent myDiab app issues:

Force Stop the myDiab App
1. On android, goto "Settings" » click myDiab app. » click "Force Stop".

Update myDiab to the latest version on PlayStore

Clear myDiab App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "myDiab app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch myDiab.

Fix myDiab unable to contact server/ myDiab internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click myDiab » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got myDiab » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch myDiab on android.

Solve myDiab black/white screens issue on Android:

Follow the myDiab android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MDHC, developers of myDiab.

Verified email

Contact e-Mail: [email protected]

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit mySugr Website

Privacy Policy: https://legal.mysugr.com/documents/privacy_policy_eu/current.html

Developer: mySugr GmbH

About this app

Vous pouvez également vous inscrire sans prescription par votre médecin pour rassembler tous vos résultats en un seul endroit. - Votre carnet de suivi des glycémies, traitement, insuline, journal alimentaire, activité physique, HbA1c, poids, pression artérielle. A propos des données personnelles et de santé : this app respecte la nouvelle réglementation européenne RGPD sur la protection des données personnelles. this app est l’application diabète connectée à votre équipe médicale habituelle. Certifiée conforme par le Ministère des Solidarités et de la Santé pour la pratique de la Télémédecine. L’application évolue constamment grâce à vos retours ! Ecrivez-nous sur hello@this app.