Hostfully Reviews

The software is great when it works but the second you have a problem your minimum wait to talk to someone is 20 minutes and it’s via text and that person will have litteraly minimal knowledge of the software and then they will escalate it to level two who you will never and I mean never hear back from. You are essentially on your own even with serious issues that will cost your company bookings. Just one example the system was not delivering my messages to guests at all so all of my messages weren’t being received including check in instructions and answering guest questions. Level two received this about a week and a half ago and I never heard even a single word back. Nothing not even when it was this serious. I’ve had multiple examples of this play out over and over. There is absolutely no one who you can talk to get help in a serious situation and you can not get a manager or anyone beyond the level one support. The owner of this company should be ashamed the software is fantastic but when you leave your customers out In the cold like this it’s absolutely absurd. People’s businesses are on the line, allot of money is at stake and litteraly no one will help you. Most of the time you can get more information out of ChatGPT but when it’s a serious technical issue and you need something done ASAP, you are up the creek.

I’ve been so disappointed with this app’s app. It has been getting slower and slower every day and I’m sick of seeing the “blue dots of death” as the screen loads and loads and loads. There are so many features missing from Hostfully too that are only available on the desktop version, which makes looking things up on-site difficult.

We have used this app for a number of years and been overall disappointed with the amount of bugs they can’t seem to solve in a timely manner. Support is limited to live chat, which responds like a broken record “We have reached out to our Dev team and they are working on it!”. This goes on for weeks, and they require constant badgering to get updates. The features are all there to make a solid PMS, and I think it would be a great platform if it was stable - but the software is constantly breaking and takes weeks to solve simple issues. App is painfully slow. I’ll consider adjusting my review once they fix our texting feature, which we have programmed to be the basis of our operation for guest communication. Overall, if you’re looking to transition to a PMS, I’d look elsewhere for a more stable option with competent support agents.

App keeps lagging, logging me off and I have to exit Hostfully to refresh pretty often because content does not load or it is stuck. It is really frustrating to use. Currently, it is just not loading anything for me at all. Whenever i open Hostfully , all i see are the three dots…

Hostfully is terrible and virtually useless. The platform itself has some great concepts but they aren’t truly available and usable. Random bugs cause property details to change and thus not searchable on VRBO and AirBnB. Getting live help is virtually impossible. To top things off they recommend Stripe for payment processing without fully explaining the process. Then Stripe won’t distribute your funds which currently has me in a death loop submitting the same information over and over and refusing to send my payouts.

Hostfully loads super super slowly. Half the time I have to close out of it completely because it won’t load at all.

It is also not sending me new notifications from clients. I get notified on airbnb and Vrbo then I go check this app and yep, there is a new message.

I really need Hostfully to work better as I am constantly out and about rather than sitting in front of my computer.

Great product and support is even better. Helps property managers a ton!! Super high value

I love this app!! They have great customer service are always updating things to make things run smoothly!

I love how I have everything I need right at my fingertips! Wether messaging guests or creating a new booking, this app makes it easy!

I love this app's app and Property Management software for our ~50 vacation rental properties.

Easy to use. Intuitive. Clean design.

Continuously updated with enhancements.

Love the this app mobile app! Being able to receive notifications and respond on the go is priceless!

We started using in Sept 2024 and it has solved a lot of issues managing our properties. Messaging consolidation, pricing standardization (with Pricelabs as addon), and cross-channel calendar visualization are among the top benefits. Definitely worth it!

this app has helped streamline so many aspects of my short term rental business. Besides the business aspect they are just really great people to talk with. Highly recommend

We are not even finished with our first year of running the short term rental, but I’ve seen huge benefits from joining this app. Previously, we were only on with one of the OTA‘s. As soon as we joined this app, we immediately started getting bookings from the other major OTA. Our primetime calendar is nearly full, and we have also gotten off-season bookings that I wouldn’t have expected. It makes it so nice to coordinate the calendars between all of the OTA’s and our direct bookings. Joining this app and using Hostfully was a great decision!

We just started with this app and Hostfully is a lifesaver. I run my business from my car and on the go. It’s fast and has everything I need at my finger tips. The new AI suggested responses saved me a ton of time. Highly innovative. We 💕 it.

I’m absolutely loving how Hostfully keeps me on top of everything—responding to guests, managing bookings, and staying on track with my calendar. It’s a total lifesaver! The AI-suggested responses are an absolute game-changer, making communication smoother and faster than ever. Can’t imagine managing without it! 🚀👏

I’ve been working with this app for over a year and the new app just makes this dynamic platform even more amazing. Now the entire calendar is at my finger tips and I can easily see all bookings, no matter the source. New bookings, blocks, etc are super easy in Hostfully .

And if you need help figuring the platform out, their support team rocks!

Get Hostfully to make your hosting super nimble and take your processes to the next level.

this app’s app is extremely robust, yet user friendly. It allows me as a host to run multiple vacation rentals on numerous booking platforms seamlessly. With a click of a button, quotes can be sent and all communication / calendars can be managed from one central location. Reporting goes direct to owners in their reporting module, streamlining my business. Top notch customer support! 👏There are a lot of choices, and we are thrilled that we chose this app as our partner. Highly recommend! 🎉

Great platform from both price point and tools supplied. Tech support always has its challenges everywhere. But I have found tech support here to be far better than what I am dealing with on other channels and software add ins. I’ve been using the system going on 2 years and really think it is getting better and better. I’ve been recruited to go else where and always take a look but so far have not seen much temptation to change. this app is great I would recommend giving it a try.

has really made managing our properties a lot easier. Also happy with the support.