CAINIAO Status

Last Updated on 2024-09-19 by Hangzhou Cainiao Supply Chain Management Co., Ltd.

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Common CAINIAO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot CAINIAO app on iOS and Android devices. Solve all CAINIAO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

CAINIAO iPhone Issues and Solutions

CAINIAO iOS app crashes, not working, errors
CAINIAO iOS app network issues
CAINIAO on iOS has black/white screen

CAINIAO Android App Issues and Solutions

CAINIAO has errors/crashing/not working
CAINIAO server network connectivity issues
CAINIAO has black screen

CAINIAO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever CAINIAO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix CAINIAO app crashes or not working on Iphone (iOS):

Close and restart the CAINIAO app on iPhone
Update CAINIAO app to the Latest Version for iOS
Uninstall and reinstall CAINIAO iPhone app
Update your iPhone to the latest iOS version

Fix CAINIAO on iPhone unable to connect to server/internet connection issues::

To resolve CAINIAO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix CAINIAO black/white screen (blank screen) on iPhone:

Follow the CAINIAO iOS app troubleshooting guide Here →

CAINIAO Android App Issues and Solutions

Fix CAINIAO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent CAINIAO app issues:

Force Stop the CAINIAO App
1. On android, goto "Settings" » click CAINIAO app. » click "Force Stop".

Update CAINIAO to the latest version on PlayStore

Clear CAINIAO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "CAINIAO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch CAINIAO.

Fix CAINIAO unable to contact server/ CAINIAO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click CAINIAO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got CAINIAO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch CAINIAO on android.

Solve CAINIAO black/white screens issue on Android:

Follow the CAINIAO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Hangzhou Cainiao Supply Chain Management Co., Ltd., developers of CAINIAO.