Health Optimizer Status

Published by WellDoc, Inc. on 2024-07-03

Make managing your health condition easier with added support. With the Health
Optimizer™ app, you get tips and advice along your health journey when you
need them.

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Common Health Optimizer Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Health Optimizer app on iOS and Android devices. Solve all Health Optimizer app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Health Optimizer iPhone Issues and Solutions

Health Optimizer iOS app crashes, not working, errors
Health Optimizer iOS app network issues
Health Optimizer on iOS has black/white screen

Health Optimizer Android App Issues and Solutions

Health Optimizer has errors/crashing/not working
Health Optimizer server network connectivity issues
Health Optimizer has black screen

Health Optimizer iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Health Optimizer app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Health Optimizer app crashes or not working on Iphone (iOS):

Close and restart the Health Optimizer app on iPhone
Update Health Optimizer app to the Latest Version for iOS
Uninstall and reinstall Health Optimizer iPhone app
Update your iPhone to the latest iOS version

Fix Health Optimizer on iPhone unable to connect to server/internet connection issues::

To resolve Health Optimizer network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Health Optimizer black/white screen (blank screen) on iPhone:

Follow the Health Optimizer iOS app troubleshooting guide Here →

Health Optimizer Android App Issues and Solutions

Fix Health Optimizer not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Health Optimizer app issues:

Force Stop the Health Optimizer App
1. On android, goto "Settings" » click Health Optimizer app. » click "Force Stop".

Update Health Optimizer to the latest version on PlayStore

Clear Health Optimizer App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Health Optimizer app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Health Optimizer.

Fix Health Optimizer unable to contact server/ Health Optimizer internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Health Optimizer » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Health Optimizer » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Health Optimizer on android.

Solve Health Optimizer black/white screens issue on Android:

Follow the Health Optimizer android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at WellDoc, Inc., developers of Health Optimizer.

100% Contact Match

Developer: WellDoc, Inc

E-Mail: [email protected]

Website: Visit Health Optimizer Website

About this app

Health Optimizer is not intended to replace the care provided by a licensed healthcare professional, including prescriptions, diagnosis, or treatment. Health Optimizer is intended for visitors from the United States. ©2023 CVS Health and/or one of its affiliates. With the Health Optimizer™ app, you get tips and advice along your health journey when you need them. We protect it in accordance with the Health Insurance Portability and Accountability Act. Make managing your health condition easier with added support. Seek the guidance of a licensed healthcare professional before making medical decisions. Distributed by CVS Pharmacy, Inc. and/or one of its affiliates. The privacy and security of your personal information is very important to us. It’s simple to use and secure. It fits easily into your daily life. Manufactured by Welldoc, Inc. CVS trademarks are the property of CVS Health and/or one of its affiliates. All rights reserved.