Aidvantage Status

Published by MAXIMUS, Inc

Manage your Department of Education owned Direct and/or FFELP student loans
conveniently and securely with the Aidvantage student loan management app. Our
app makes it fast, easy, and convenient to stay on top of your loan(s).

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Most reported problems

Reported Issues: 1 Comments

By Bryan J Mullins 8 months ago

App on phone won't open. Starts to load then crashes.

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Common Aidvantage Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Aidvantage app on iOS and Android devices. Solve all Aidvantage app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Aidvantage iPhone Issues and Solutions

Aidvantage iOS app crashes, not working, errors
Aidvantage iOS app network issues
Aidvantage on iOS has black/white screen

Aidvantage Android App Issues and Solutions

Aidvantage has errors/crashing/not working
Aidvantage server network connectivity issues
Aidvantage has black screen

Aidvantage iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Aidvantage app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Aidvantage app crashes or not working on Iphone (iOS):

Close and restart the Aidvantage app on iPhone
Update Aidvantage app to the Latest Version for iOS
Uninstall and reinstall Aidvantage iPhone app
Update your iPhone to the latest iOS version

Fix Aidvantage on iPhone unable to connect to server/internet connection issues::

To resolve Aidvantage network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Aidvantage black/white screen (blank screen) on iPhone:

Follow the Aidvantage iOS app troubleshooting guide Here →

Aidvantage Android App Issues and Solutions

Fix Aidvantage not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Aidvantage app issues:

Force Stop the Aidvantage App
1. On android, goto "Settings" » click Aidvantage app. » click "Force Stop".

Update Aidvantage to the latest version on PlayStore

Clear Aidvantage App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Aidvantage app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Aidvantage.

Fix Aidvantage unable to contact server/ Aidvantage internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Aidvantage » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Aidvantage » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Aidvantage on android.

Solve Aidvantage black/white screens issue on Android:

Follow the Aidvantage android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MAXIMUS, Inc, developers of Aidvantage.

100% Contact Match

Developer: MAXIMUS

E-Mail: [email protected]

Website: Visit Aidvantage Website

About this app

Manage your Department of Education owned Direct and/or FFELP student loans conveniently and securely with the this app student loan management app. Our app makes it fast, easy, and convenient to stay on top of your loan(s). © Maximus Education, LLC dba this app. All rights reserved.