Contact Aidvantage Support
Company Name: MAXIMUS, Inc
About: Manage your Department of Education owned Direct and/or FFELP student loans
conveniently and securely with the Aidvantage student loan management app. Our
app makes it fast, easy, and convenient to stay on top of your loan(s).
Aidvantage Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of MAXIMUS, Inc
Verified email ✔✔
E-Mail: navient_apps@navient.com
Website: 🌍 Visit Navient Loans Website
Privacy Policy: https://www.navient.com/about/legal/privacy/
Developer: Navient Solutions, LLC
Privacy & Terms:
3 Most reported problems 😔💔
Front End Developers Are as useful as a dead battery
by Stankersen
The front end developers of this app need to be excommunicated from ever working in software development again. A kindergartner could design a more functional UI. Aidvantage should be PAYING ME for putting me through this user experience. Because most student borrowers are captive users to this app, you can tell that the brain dead developers of this app put in ZERO EFFORT to making this experience easier. My recommendation to the developers of this app. Take out a student loan, go to college, and learn BASIC FUNDAMENTALS of user interfaces. Then come back to this app to pay your loan off and realize how worthless you truly are.
Doesn’t Work
by Jorjor721
This app is basically useless. You always have to re-enter your personal info to get in and when you click on anything it goes to a blank white screen and freezes. Their website isn’t much better. It’s immensely disappointing since everyone and their brother expects individuals to pay on their student loans. Well, it’s kind of hard to when you can’t use your servicer’s website or app to view basic information.
Entirely Unable to Log In
by Kama156
For the last 5-6 months I’ve been locked out of my Aidvantage account whenever I try to log into the mobile app (it gets disabled), both in computer and mobile, for using the credentials that get me into my account regularly. I have to throw away work time or break time to get it unlocked each time because their service is only open during business hours. I’ve never been able to log into the app.
Have a Problem with Aidvantage? Report Issue
Why should I report an Issue with Aidvantage?
- Pulling issues faced by users like you is a good way to draw attention of Aidvantage to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Aidvantage customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Aidvantage.
