Aidvantage Reviews

The front end developers of Aidvantage need to be excommunicated from ever working in software development again. A kindergartner could design a more functional UI. this app should be PAYING ME for putting me through this user experience. Because most student borrowers are captive users to Aidvantage, you can tell that the brain dead developers of Aidvantage put in ZERO EFFORT to making this experience easier. My recommendation to the developers of Aidvantage. Take out a student loan, go to college, and learn BASIC FUNDAMENTALS of user interfaces. Then come back to Aidvantage to pay your loan off and realize how worthless you truly are.

Aidvantage is basically useless. You always have to re-enter your personal info to get in and when you click on anything it goes to a blank white screen and freezes. Their website isn’t much better. It’s immensely disappointing since everyone and their brother expects individuals to pay on their student loans. Well, it’s kind of hard to when you can’t use your servicer’s website or app to view basic information.

This “App” is basically a PWA, it’s not fooling anyone. A company that makes so much money off of hard earned students paying for a over priced education can do my better than this. A rebrand doesn’t change the fact their online services are in no way acceptable. I done even know how Apple has approved this.

I was forced into this app from Fedloan this year as Fedloan stopped serving my (all) student loans. Not at all happy with the UI that’s used. It is not user friendly. I’ve had to close out the entire app just to go back 1 screen as there was no back button or close this page option. Aidvantage needs a 100% well 92% overhaul.

Unsurprisingly a student loan servicer has not spent any time nor energy in making Aidvantage usable. Greeted with a never ending loading page with a missing spinner image upon logging in. Aidvantage is very clearly just a WebView wrapper around the same terrible mobile site. Lovely! Pay your developers more and give them the freedom to make Aidvantage better. Thanks.

Just a web browser that brings you to their website to login. I would rather have my loans to go back to my previous loan servicer app was much better since it was an actual app, your better off just using chrome or safari and bookmark it to your screen layout.

This isn’t an App, it’s just a webpage. It works and it works to exactly what you need it for. But it is difficult to navigate pages as it isn’t meant to be for mobile phone use. Likewise, the pages don’t always fit properly, again, because this was designed for mobile use.

It’s garbage but it gets the job done, I guess.

Like another reviewer said, this is not an app. This is the web interface for a smartphone. You can save yourself the trouble and not download this. When you try to log in, it requires you enter in all of your information again. You’re better off not downloading this false advertised app wannabe and just use the website.

Agree with the majority of these comments that this isn’t even an app, it’s just the website interface on a smartphone. It’s frustrating having to switch from MyFedLoan which had a great app with an amazing user interface to this junk. this app, now that you have a larger amount of users from MyfedLoan please consider upgrading your app to be more like my fedloans app.

There is no user friendliness to Aidvantage. I would suggest just not taking up the data storage on your phone and using the website because there is no difference. Agreed with all previous ratings that Aidvantage needs to be updated with the times, especially with switching from FedLoan which was so easy to navigate and much more convenient. No Face ID? It’s 2022, y’all!

I spent 2 hours between the website and app trying to make a year end interest payment for a tax deduction. I wanted to specify how much for each loan due to interest accumulation differences and future interest rates, but was unable. Instead, I finally was able to auto-allocate in a way that was not advantageous to me long term. I’m sure they’ll fix soon and I’ll update when I notice an improvement.

For the last 5-6 months I’ve been locked out of my this app account whenever I try to log into the mobile app (it gets disabled), both in computer and mobile, for using the credentials that get me into my account regularly. I have to throw away work time or break time to get it unlocked each time because their service is only open during business hours. I’ve never been able to log into Aidvantage .

For all the money these people get from us, you’d think they could afford a better app developer. Couldn’t upload any documents because the file selection screen would not launch… just a blank page I couldn’t navigate away from.

App needs to get with the times and incorporate face recognition to log in. Aidvantage , like the website, requires you to enter user ID, password, SSN and birthdate to log in, but on Aidvantage you have to click in each field to type in it, whereas the website moves the cursor automatically between fields after completing the prior one. Small inconvenience yes, but totally fixable. I thought the point of having an app was to make things easier, but it actually takes longer to log in on Aidvantage than through the mobile webpage.

Most frustrating is when viewing correspondence, there’s no way to exit and go back to the previous page without restarting Aidvantage .

Aidvantage has more features and functionality than a banana, but that does not make it a useful way to review and manage information from your smartphone... which is the point of a mobile application. It's not as bad as some reviews suggest, but the UI makes it frustrating to use.

It would help if:
- Face ID / Touch ID were an option
- Text fields, typeface size, and line wrapping were optimized for smartphone screens
- Tapping in entry fields simply placed the cursor there instead of jumping to the bottom of the mobile website (which Aidvantage basically is)

I'm not an app developer. Maybe there are perfectly legitimate reasons for Aidvantage to be this way. But the desktop website is actually easier to use, so there could be some room for improvement on Aidvantage .

Doesn’t have as nice of features and ease for mobile as fedloan did but Aidvantage is still easy for making a payment. No complaints just nothing special.

I see a lot of 1 star reviews from December. I just downloaded it and it worked exactly as expected. No loading issues. They must’ve worked out the kinks. No complaints here so far.

App works fine so far. Leaving this review to counter all the negative ones. Only thing that could improve is the visual layout/design. Not as attractive as Fedloan but definitely usable

Almost didn’t download because of all the negative feedback, but I had no problems logging in or updating my contact information through Aidvantage . Simple app that seemed to work fine for me.

For a while, I was doing pretty good building my credit - making payments on time and borrowing and repaying small amounts at a time. Then, all of a sudden, I saw a drop of over 200 points due to a surprise report from Aidvantage. I had been in deferral for multiple years due to disability and financial hardship, until the pandemic hit and Biden's pause on student loans apparently reset that status. It seems as if they assumed that this justified requiring regular payments again. When I didn't pay them - as per usual - they must have decided to report their error as my own. What these goons don't seem to understand is that decimating someone's credit score like that can hamper their financial prospects, which then decreases their ability to repay student loans. After contacting them, nothing was done to correct this mistake, and as a result I have had to postpone significant steps in my financial progression. Thank you for nothing, you useless reptiles.