Aidvantage Reviews

Aidvantage Reviews

Published by on 2021-12-21

🏷️ About: Manage your Department of Education owned Direct and/or FFELP student loans conveniently and securely with the Aidvantage student loan management app. Our app makes it fast, easy, and convenient to stay on top of your loan(s).


     


Overall Customer Experience 😎


🤬 Negative experience
99.6%

😎 Positive experience
0.4%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 157 combined software reviews.



Read 20 Customer Service Reviews 😠💢

1.3 out of 5
Front End Developers Are as useful as a dead battery

The front end developers of Aidvantage need to be excommunicated from ever working in software development again. A kindergartner could design a more functional UI. this app should be PAYING ME for putting me through this user experience. Because most student borrowers are captive users to Aidvantage, you can tell that the brain dead developers of Aidvantage put in ZERO EFFORT to making this experience easier. My recommendation to the developers of Aidvantage. Take out a student loan, go to college, and learn BASIC FUNDAMENTALS of user interfaces. Then come back to Aidvantage to pay your loan off and realize how worthless you truly are.

Doesn’t Work

Aidvantage is basically useless. You always have to re-enter your personal info to get in and when you click on anything it goes to a blank white screen and freezes. Their website isn’t much better. It’s immensely disappointing since everyone and their brother expects individuals to pay on their student loans. Well, it’s kind of hard to when you can’t use your servicer’s website or app to view basic information.

Website not an app

This “App” is basically a PWA, it’s not fooling anyone. A company that makes so much money off of hard earned students paying for a over priced education can do my better than this. A rebrand doesn’t change the fact their online services are in no way acceptable. I done even know how Apple has approved this.

This app is Trash

I was forced into this app from Fedloan this year as Fedloan stopped serving my (all) student loans. Not at all happy with the UI that’s used. It is not user friendly. I’ve had to close out the entire app just to go back 1 screen as there was no back button or close this page option. Aidvantage needs a 100% well 92% overhaul.

Broken

Unsurprisingly a student loan servicer has not spent any time nor energy in making Aidvantage usable. Greeted with a never ending loading page with a missing spinner image upon logging in. Aidvantage is very clearly just a WebView wrapper around the same terrible mobile site. Lovely! Pay your developers more and give them the freedom to make Aidvantage better. Thanks.

Just a homemade web browser.

Just a web browser that brings you to their website to login. I would rather have my loans to go back to my previous loan servicer app was much better since it was an actual app, your better off just using chrome or safari and bookmark it to your screen layout.

Not an App

This isn’t an App, it’s just a webpage. It works and it works to exactly what you need it for. But it is difficult to navigate pages as it isn’t meant to be for mobile phone use. Likewise, the pages don’t always fit properly, again, because this was designed for mobile use.

It’s garbage but it gets the job done, I guess.

This is NOT an app

Like another reviewer said, this is not an app. This is the web interface for a smartphone. You can save yourself the trouble and not download this. When you try to log in, it requires you enter in all of your information again. You’re better off not downloading this false advertised app wannabe and just use the website.

Not an App

Agree with the majority of these comments that this isn’t even an app, it’s just the website interface on a smartphone. It’s frustrating having to switch from MyFedLoan which had a great app with an amazing user interface to this junk. this app, now that you have a larger amount of users from MyfedLoan please consider upgrading your app to be more like my fedloans app.

just use the website

There is no user friendliness to Aidvantage. I would suggest just not taking up the data storage on your phone and using the website because there is no difference. Agreed with all previous ratings that Aidvantage needs to be updated with the times, especially with switching from FedLoan which was so easy to navigate and much more convenient. No Face ID? It’s 2022, y’all!

Could Not Make Payment

I spent 2 hours between the website and app trying to make a year end interest payment for a tax deduction. I wanted to specify how much for each loan due to interest accumulation differences and future interest rates, but was unable. Instead, I finally was able to auto-allocate in a way that was not advantageous to me long term. I’m sure they’ll fix soon and I’ll update when I notice an improvement.

Entirely Unable to Log In

For the last 5-6 months I’ve been locked out of my this app account whenever I try to log into the mobile app (it gets disabled), both in computer and mobile, for using the credentials that get me into my account regularly. I have to throw away work time or break time to get it unlocked each time because their service is only open during business hours. I’ve never been able to log into Aidvantage .

Just as barely-functional as the old Navient app

For all the money these people get from us, you’d think they could afford a better app developer. Couldn’t upload any documents because the file selection screen would not launch… just a blank page I couldn’t navigate away from.

No face recognition?

App needs to get with the times and incorporate face recognition to log in. Aidvantage , like the website, requires you to enter user ID, password, SSN and birthdate to log in, but on Aidvantage you have to click in each field to type in it, whereas the website moves the cursor automatically between fields after completing the prior one. Small inconvenience yes, but totally fixable. I thought the point of having an app was to make things easier, but it actually takes longer to log in on Aidvantage than through the mobile webpage.

Hard to do anything other than viewing loan details

Most frustrating is when viewing correspondence, there’s no way to exit and go back to the previous page without restarting Aidvantage .

Room for improvement

Aidvantage has more features and functionality than a banana, but that does not make it a useful way to review and manage information from your smartphone... which is the point of a mobile application. It's not as bad as some reviews suggest, but the UI makes it frustrating to use.

It would help if:
- Face ID / Touch ID were an option
- Text fields, typeface size, and line wrapping were optimized for smartphone screens
- Tapping in entry fields simply placed the cursor there instead of jumping to the bottom of the mobile website (which Aidvantage basically is)

I'm not an app developer. Maybe there are perfectly legitimate reasons for Aidvantage to be this way. But the desktop website is actually easier to use, so there could be some room for improvement on Aidvantage .

Just an app

Doesn’t have as nice of features and ease for mobile as fedloan did but Aidvantage is still easy for making a payment. No complaints just nothing special.

It’s Working Now

I see a lot of 1 star reviews from December. I just downloaded it and it worked exactly as expected. No loading issues. They must’ve worked out the kinks. No complaints here so far.

Fine so far

App works fine so far. Leaving this review to counter all the negative ones. Only thing that could improve is the visual layout/design. Not as attractive as Fedloan but definitely usable

Works

Almost didn’t download because of all the negative feedback, but I had no problems logging in or updating my contact information through Aidvantage . Simple app that seemed to work fine for me.



Is Aidvantage Safe? 🙏

No. Aidvantage does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 157 User Reviews sourced from the Appstore and the appstore cumulative rating of 1.3/5 . Justuseapp Safety Score for Aidvantage Is 0.4/100.


Is Aidvantage Legit? 💯

No. Aidvantage does not seem legit based on our analysis. This conclusion was arrived at by running over 157 Aidvantage User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Aidvantage Is 0.4/100..


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Features

Manage your Department of Education owned Direct and/or FFELP student loans conveniently and securely with the Aidvantage student loan management app.

Our app makes it fast, easy, and convenient to stay on top of your loan(s).

© Maximus Education, LLC dba Aidvantage.

All rights reserved.

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Developer:
MAXIMUS, Inc