Northwestern Mutual Status

Last Updated on 2024-10-31 by Northwestern Mutual

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⚠️ Most reported problems ⚠️

Crashes

50.0%

Payments

50.0%

24 hour clock ⏰

- Limited capability due to Northwestern Mutual's focus on maintaining a client relationship with advisors

- Inability to access certain information, such as last payment made, through the app

- Lack of in-depth information on growth of accounts and options to make changes or deposits

- App logs out frequently and no longer recognizes Touch ID (although this issue has been fixed in an update)

Common Northwestern Mutual Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve Northwestern Mutual network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the Northwestern Mutual App
1. On android, goto Settings » Northwestern Mutual » click [Force Stop]

Clear Northwestern Mutual App Cache and Data:
1. On android, goto Settings » Apps » Northwestern Mutual » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Northwestern Mutual.

On android, goto Settings » Apps or Manage Apps tab.
Click Northwestern Mutual » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Northwestern Mutual » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Northwestern Mutual