Mississippi app not working? crashes or has problems?

Mississippi Status

Published by IDEMIA Group on 2024-01-22

Including layers of security and privacy controls, Mississippi Mobile ID is a
contactless, convenient way to verify your identity from your phone.
Mississippi Mobile ID allows you to control what information you share during
a transaction.

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Most reported problems

Reported Issues: 9 Comments

By Ed 8 months ago

Won't let me get past the photo of my Driver's License. I get the front but the camera doesn't activate for the back it just spins and says: Sorry, there was an issue. I've been trying since 2022!!!

By Cardis Freeny 9 months ago

Locked out of account face not working and I lost my pin

By Michael A Jones 1 year ago

Was working now not working. Wrote down code (## ## ##) Used it many times, now it says try again before 2X then 15 min lockout. Face recognition even worst no way.

By Kelli L Sanders 1 year ago

The link it sends my phone when I try to sign up doesn't work.

By Larry Allen Jasek 1 year ago

I have been trying to get my account set up. I go through the tour, agree to the terms, put in my cell number at the verification stage and when I get the link, I keep getting Webpage not available. I have done this over and over with the same result. I think the call that the definition of insanity but I tried it just in case. Can you help me fix this.

By James 1 year ago

For everyone having trouble with the app on Android: 1. Close the app (swipe away) 2. Open Settings >>> Apps >>> MS Mobile ID 3. Click on "Set as Default" 4. Make sure that "Open Supported Links" is turned on. 5. Click on "Supported Web Addresses" 6. Check both boxes. 7. Close settings and delete all text messages containing the word "idemia". 8. Open the app and proceed to re-register. It should open the link in the app, which is the way it was intended. You will have to complete the entire process again, as the company does not allow logging in again for security reasons.

By Kimberly G Orman 2 years ago

When trying to verify my mobile phone it tells me the site can not be reached. It did the same thing a couple months ago. I uninstalled the app and reinstalled with the same problem

By Christopher Allen 2 years ago

At first, MS mobile ID kept locking me out. Now, it is saying that my mobile ID is LOCKED!!! As in permanently!! I don't know what to do!! Please help

By Barbara M Harris 2 years ago

I was going to show a co-worker about the MS ID app and it wouldn't work. It sent me a link and it said "This site can't be reach" Check if there is a typo in mid.idemia.com. I've had this app for a few months and now it doesn't work.

Common dislikes about Mississippi app

- Link to register does not work when entering cell number.

- Error when trying to verify after changing phones.

- Unable to get past verification.

Have a Problem with Mississippi Mobile ID? Report Issue

Common Mississippi Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Mississippi app on iOS and Android devices. Solve all Mississippi app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Mississippi iPhone Issues and Solutions

Mississippi iOS app crashes, not working, errors
Mississippi iOS app network issues
Mississippi on iOS has black/white screen

Mississippi Android App Issues and Solutions

Mississippi has errors/crashing/not working
Mississippi server network connectivity issues
Mississippi has black screen

Mississippi iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Mississippi app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Mississippi app crashes or not working on Iphone (iOS):

Close and restart the Mississippi app on iPhone
Update Mississippi app to the Latest Version for iOS
Uninstall and reinstall Mississippi iPhone app
Update your iPhone to the latest iOS version

Fix Mississippi on iPhone unable to connect to server/internet connection issues::

To resolve Mississippi network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Mississippi black/white screen (blank screen) on iPhone:

Follow the Mississippi iOS app troubleshooting guide Here →

Mississippi Android App Issues and Solutions

Fix Mississippi not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Mississippi app issues:

Force Stop the Mississippi App
1. On android, goto "Settings" » click Mississippi app. » click "Force Stop".

Update Mississippi to the latest version on PlayStore

Clear Mississippi App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Mississippi app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Mississippi.

Fix Mississippi unable to contact server/ Mississippi internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Mississippi » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Mississippi » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Mississippi on android.

Solve Mississippi black/white screens issue on Android:

Follow the Mississippi android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IDEMIA Group, developers of Mississippi.

100% Contact Match

Developer: Idemia R&D

E-Mail: [email protected]

Website: Visit Mississippi Website

About this app

Including layers of security and privacy controls, this app Mobile ID is a contactless, convenient way to verify your identity from your phone. this app Mobile ID allows you to control what information you share during a transaction. Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected. 3. 4. For example, when buying age-restricted items, Mississippi can confirm you are of legal age without having to share your birth date or address. Please note: this app Mobile ID is considered an official state-issued ID, serving as a companion to your physical ID. Please continue to carry your physical ID because not all entities are able to verify mID yet. Mississippi requires an iPhone 6s (iOS 13. 1) or newer device.