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⚠️ Most reported problems ⚠️

Something else
60.0%

Not working
26.7%

Crashes
13.3%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of Mississippi Problems 😠👌🔥

- Link to register does not work when entering cell number.

- Error when trying to verify after changing phones.

- Unable to get past verification.

  9 Reported Issues: 😵🆘🛟🚨📢

Ed
2023-10-22

Won't let me get past the photo of my Driver's License. I get the front but the camera doesn't activate for the back it just spins and says: Sorry, there was an issue. I've been trying since 2022!!!

Cardis Freeny
2023-09-16

Locked out of account face not working and I lost my pin

Michael A Jones
2023-05-04

Was working now not working. Wrote down code (## ## ##) Used it many times, now it says try again before 2X then 15 min lockout. Face recognition even worst no way.

Kelli L Sanders
2023-01-25

The link it sends my phone when I try to sign up doesn't work.

Larry Allen Jasek
2022-08-19

I have been trying to get my account set up. I go through the tour, agree to the terms, put in my cell number at the verification stage and when I get the link, I keep getting Webpage not available. I have done this over and over with the same result. I think the call that the definition of insanity but I tried it just in case. Can you help me fix this.

James
2022-08-15

For everyone having trouble with the app on Android: 1. Close the app (swipe away) 2. Open Settings >>> Apps >>> MS Mobile ID 3. Click on "Set as Default" 4. Make sure that "Open Supported Links" is turned on. 5. Click on "Supported Web Addresses" 6. Check both boxes. 7. Close settings and delete all text messages containing the word "idemia". 8. Open the app and proceed to re-register. It should open the link in the app, which is the way it was intended. You will have to complete the entire process again, as the company does not allow logging in again for security reasons.

Kimberly G Orman
2022-06-07

When trying to verify my mobile phone it tells me the site can not be reached. It did the same thing a couple months ago. I uninstalled the app and reinstalled with the same problem

Christopher Allen
2022-06-05

At first, MS mobile ID kept locking me out. Now, it is saying that my mobile ID is LOCKED!!! As in permanently!! I don't know what to do!! Please help

Barbara M Harris
2022-04-20

I was going to show a co-worker about the MS ID app and it wouldn't work. It sent me a link and it said "This site can't be reach" Check if there is a typo in mid.idemia.com. I've had this app for a few months and now it doesn't work.

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About this app

Including layers of security and privacy controls, this app Mobile ID is a contactless, convenient way to verify your identity from your phone. this app Mobile ID allows you to control what information you share during a transaction.  Intuitive and easy-to-use, Mobile ID is unlocked by a selfie match to verify identity, or by using a self-selected pin or TouchID/FaceID so your personal information is always protected. 3. 4.  For example, when buying age-restricted items, Mississippi can confirm you are of legal age without having to share your birth date or address.  Please note: this app Mobile ID is considered an official state-issued ID, serving as a companion to your physical ID.  Please continue to carry your physical ID because not all entities are able to verify mID yet.  Mississippi requires an iPhone 6s (iOS 13. 1) or newer device.