Contact Direct Express Support
Company Name: Comerica Bank
About: With the new mobile application for your Direct Express® Debit MasterCard®
card, you can manage your money conveniently and securely from your mobile
device. The mobile application is free to download for the cardholders whose
card number starts with 533248.
Direct Express Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with Direct Express® Mobile. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Direct Express® Mobile. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit Direct Express Website
Privacy Policy: https://www.comerica.com/dxmobile/en/privacy.html
Developer: Comerica Bank
87.5% Contact Match
Developer: i2c Inc.
E-Mail: [email protected]
Website: 🌍 Visit Direct Express Website
Read 6 Customer Service Reviews 😭😔💔
The app needs fixed I am tired of people getting my last name wrong it is parrow-moore fix at least direct express haas that right
I downloaded the mobile app. I cannot get into my account with the app or web browser. Both keep saying wrong information. How can you change over your system when the new sites DO NOT work? This is very frustrating,shame on you !!!!
direct express change my card from 5115 to 5332 my deposit was made on Dec 2 cant use new card , I have been calling customer service multi times a day since and keep getting "we are experiencing high volumes of calls and then it hangs up. Any Help?
With out control you’ll wish you had
by Jameslt2
With out control of your card your not guaranteed that your money will go to the new card that was issued to you by direct express and when it’s payday you’ll find out that you didn’t get paid and when you make phone calls to social security or direct express you’ll end up finding that it was sent to your old account you will feel like you were just given a black eye twice ya now have twins I don’t trust direct express cuz I’m not guaranteed that I will get my money since as of now I’ve no5 gotten any money in my new card but all my money went to my old card and I’ve been trying to get this cleared up for two weeks now and still not guaranteed
With out an account number and routing number you won’t get much things accomplished that’s why I feel like I don’t have control I’d give a zero rating if there was one so my rating it’s zero for this app your better off with a regular bank account then this one trust me when this happens you’ll soon find out and when ya do hmm remember what I said with out control you’ll wish you had. Period
Customer service
by Sitewon'tacceptmynickname
I’ve been trying to contact/ call customer service for SIX straight days, starting on February 1st. I always get a message that says they have a ‘high call volume’ and then the line is disconnected.
WHY not improve your service by hiring more people, (also known as ‘humans’) to handle the acknowledged call volume ?
Apparently now I need to Email DE that I want to transfer funds to another bank, and need to get DE prior approval to transfer, instead of just going on the website and entering the account, routing, and amount. Last year it was simple and easy. I’ve not been able to transfer funds to my daughter; DE is making it a frustrating situation.
Due to the lack of customer service and the difficulty to transfer funds, I’m sure that I’ll arrange for my direct deposit to go into another bank in the near future.😡😡😡
Terrible customer service
by Qwertyguyslc
Terrible customer service, it’s like they go out of their way to make communication difficult hoping you will just give up on disputing charges. Direct Express made a debit adjustment in the exact amount of my purchase at Dollar General causing my account to be overdrawn by $5, the charge from Dollar General is still pending days later. Direct express claim they didn’t make an adjustment even though it clearly stated “direct express debit adjustment”, getting anyone to explain this has proven impossible. Debit accounts are not supposed to be able to overdraft but yet it’s happened. I feel like they just stole the money because there is nothing anyone can do to them.
Avoid using this card or app... I’m switching to Bank of America
Have a Problem with Direct Express® Mobile? Report Issue
Why should I report an Issue with Direct Express® Mobile?
- Pulling issues faced by users like you is a good way to draw attention of Direct Express® Mobile to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Direct Express® Mobile customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Direct Express® Mobile.
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