Direct Express® Mobile Reviews

by DevGomez

I don’t know what updates were made from the old app. At least I was able to see the date, to whom my money was going. This new app shows only deposits. Trying to call customer service is awfully exhausting. Now my card expires at the end of the month in which I did receive my new one yesterday. However I can’t activate it because there’s no prompt for activation. I’m really considering opening up a checking account. At least I can physically see my transactions. Because when I call to check on my transactions I only get the last 10. What happened Direct express/comerica Bank.?? As a Veteran I’m very displeased how I volunteered my life to my country and receive this type of service.

by Jameslt2

With out control of your card your not guaranteed that your money will go to the new card that was issued to you by direct express and when it’s payday you’ll find out that you didn’t get paid and when you make phone calls to social security or direct express you’ll end up finding that it was sent to your old account you will feel like you were just given a black eye twice ya now have twins I don’t trust direct express cuz I’m not guaranteed that I will get my money since as of now I’ve no5 gotten any money in my new card but all my money went to my old card and I’ve been trying to get this cleared up for two weeks now and still not guaranteed
With out an account number and routing number you won’t get much things accomplished that’s why I feel like I don’t have control I’d give a zero rating if there was one so my rating it’s zero for DirectExpress your better off with a regular bank account then this one trust me when this happens you’ll soon find out and when ya do hmm remember what I said with out control you’ll wish you had. Period

by Sitewon'tacceptmynickname

I’ve been trying to contact/ call customer service for SIX straight days, starting on February 1st. I always get a message that says they have a ‘high call volume’ and then the line is disconnected.
WHY not improve your service by hiring more people, (also known as ‘humans’) to handle the acknowledged call volume ?
Apparently now I need to Email DE that I want to transfer funds to another bank, and need to get DE prior approval to transfer, instead of just going on the website and entering the account, routing, and amount. Last year it was simple and easy. I’ve not been able to transfer funds to my daughter; DE is making it a frustrating situation.
Due to the lack of customer service and the difficulty to transfer funds, I’m sure that I’ll arrange for my direct deposit to go into another bank in the near future.😡😡😡

by Qwertyguyslc

Terrible customer service, it’s like they go out of their way to make communication difficult hoping you will just give up on disputing charges. Direct Express made a debit adjustment in the exact amount of my purchase at Dollar General causing my account to be overdrawn by $5, the charge from Dollar General is still pending days later. Direct express claim they didn’t make an adjustment even though it clearly stated “direct express debit adjustment”, getting anyone to explain this has proven impossible. Debit accounts are not supposed to be able to overdraft but yet it’s happened. I feel like they just stole the money because there is nothing anyone can do to them.
Avoid using this card or app... I’m switching to Bank of America

by Peliparius

Having three Direct Express apps in the store at once was tip, not that I needed one. Put off updating every time when it would reroute me to new app(s) but now I’m forced to. And the shocker: it doesn’t work. Weird, right? Enjoy the awesome loop of logging in, being told your info is wrong (the same info I’m simply pasting in from the previous version of DirectExpress that functioned). Try to reset and verify identity but of course I’m told I have my identity wrong. Well that’s likely, probably forgot my own birthday.

I guess it’s back to calling to check balance or tediously logging in thru the browser. Until they get DirectExpress to work. I’ve had Direct Express for over a decade, same address and everything so gotta say I’m confused how this is so challenging. Video games and whatnot are complex and tricky but with an app like this doesn’t seem like a lot to ask to make sure it works halfway decent BEFORE releasing it/forcing us to try and fail to use it. Yeah yeah, government benefits. Seems like we shouldn’t have to be unwilling and unpaid beta testers. I’m not sure how they managed you make basic functionality such an arduous goal. But what do I know? Me dumb po folk

by ELKODEL

I have had DirectExpress for years,And have not been granted access to it yet!I dont know what it takes?I’ve tried everything!Did everything they said!It is always wrong Name,Wrong password!I went to Google five times yesterday and they keep directing me to TUNDUM!I know there will be money from my account for that!So as I was on the verge of tears,I finallyjust gave up again as I’ve done for years!It is sad that you lose so much money and can’t do nothing about,it!The claims department now think I’m lying!Filed a report with the BBB because someone is getting paid big bucks for nothing!And l have been waiting on an email for a few months,That never comes!Looks like an inside job to me!!!😠

by Staion4127

Two days ago it showed the balance it was going to be pending to be put in my account and then yesterday certainly nothing pending no past transactions no pest deposit I still cannot get it right I have called into the DX phone number that’s on the back of my card they told me just to uninstall and restart I did I restart my phone I have updates on my phone and it is nothing is working from now on my iPad and it’s doing the same thing if you can help before payday tomorrow and tonight will be great

by MyItalia

It would be nice if i could review transactions separately and make a note of which ones have been reviewed. Instead I have to collect and save all my receipts, which always ends up getting confused w other accounts. Then I have to print out a copy of all the transactions AT THE END OF THE MONTH. If I try to do it as soon as I can, I end up forgetting which new transactions came in against which ones I already reviewed. It’s confusing and ends up creating more work. It’s annoying. At this point, finally a new app and there’s still no way to work w it. I am ready to just withdraw everything each month and transfer it to another account. Otherwise I find it quick and convenient to simply check my balance.

by Djeciecudjgvsjcf

I was told yesterday that I couldn’t use my current app that I had to use the new app. I spent several hours trying to get the thing to work it’s B. S. Why can’t I talk to a representative? I called and they said they had several several people and that I could leave my name or number and they’ll get back with me in 2 1/2 hours. They called me back and the person that called me back was not a person that was knowledgeable about DirectExpress so I spent the better part of my day wasted on this. When a bank or credit card gives you a new card after yours expiresYou merely call the number and put in the information and it activate your new card. Why can’t this procedure work for this? We shouldn’t be the one suffering for using this service.

by Yzzum

Ok people read the new apps log in registration you need to log in to this new app use the same user name you used on the old app this way you won’t forget your user name,, second the password sign in has changed you will need a new password that will require a symbol,, under the password sign in it list the requirements for creating a new password,,, also the expiration date requires a four digit year your card only shows the last two digit you will need to enter the full year,, if you have done everything correctly the enter tap at the bottom should be green in color if not you missed something go back and make sure you followed to log in instructions correctly

by Diamondeb9

The old app stopped working so I, reluctantly, downloaded the new one. Well, it says I entered the wrong information (I’ve changed nothing) and face recognition doesn’t work so I’m unable to access my account on my phone. My computer is too big to carry around with me when I need to access my account! Please fix this “new and improved “ app. I wish the old one still worked. Oh, I forgot something; when trying to access the “old “ app it says the “new “ app isn’t available in my area. Go figure. 😡. What am I supposed to do? Please fix this problem!

by Lisa Mullins

I to have tried and tried to get on the new app my card as well starts with 5332 and many many attempts it will not connect I wish they had stayed with the original app for those of us that our number starts with 5332 I wish you’d fix the new app or let some of us stay with the old app so aggravated with trying to get on the new app yep fix it folks!! Lisa A Mullins

by Jlsexton472

I have to say so far I have not have not problem with direct express. I’m not sure with the new app. Have been locked out a couple of times ring up password. Other than that nothing. I do wish sometimes that you could make a deposit of your own, but not very often and like the other reviewer said , I’m sure they have their reasons. I am very pleased with direct express and this is where I will be staying.
Thank you !!
Kevin

by HappyCam30

I have been using DirectExpress over a little over 3 years now and when I say DirectExpress has gotten the slight upgrade that I’m pretty sure we all wanted. I’m happy with the little changes they did and now I don’t have to use a password everytime I want to log in 🥲 Hopefully they keep adding things like disputing and all of that so you won’t have to call and be on hold so long because nobody wants to sit and wait for a agent over 30 minutes. But thank you for what you have done.

by Tambuddha

I didn’t think there was anything wrong with the old app. I personally hate the new one it doesn’t let you see enough of your transactions. I was going on an old phone with the olde app but now it doesn’t work. Can someone PLEASE fix the new “better” app app so you can see older transactions? Please.
Never mind, I just went back to the new ap and saw where you can view all. That’s great, thank you. I’m so sorry for the previous review.

by Custardpie40

I was told at the veterans administration who actually lets veterans use direct express for direct deposit of disability checks, that there are so many complaints about direct express for theft from cards, and to avoid using it for direct deposit. Cardholders should be compensated by commerica bank for past thefts from their accounts for money stolen? And doubled the amount. They have screwed me too many times.. I am breaking the chains and getting a new direct deposit for my check.

by Tony Hit You

I have devotedly tried, and tried DirectExpress. Must admit in the beginning… I made errors due to the case sensitivity, but now, DirectExpress is horrific! Then I call Direct Express, and they say, I am Terminated, and there is nothing they can do. They are working on DirectExpress. Then another agent says, I have been blocked, then another agent says, they will put in a ticket, so someone will call me. This has been “Horrific to say, the least.” Spent to much time on this, and have never had another problem with any other app at all.

by Clutch Cargo77

I loved my original this app card and website
I took all the tutorials and learned a wealth of info
DirectExpress was fast loading and easy
The new app will not open with my finger so it takes longer to fingerprint and put in my password but hey if it keeps my monthly income safer it’s worth it !
Still love my card
Bring back a points for learning area in app but give better rewards than small cash prizes which were very few and far between
Go get retailers online to give you good coupons for completing tutorials small for the basic first ones and larger for more detailed subjects
Online retailers ALL offer 5% 10% to more discount for customer acquisition and establishments they will gladly join in and provide coupons to be used by those of us who hit the stores the day we get our cards loaded we are mostly disabled and elderly so tell them to make the coupons for their slow days and make them good like 25% off

by RocketFlamingo

The changeover to the new system requires me to re-enter my information. That user ID and passcode were among many other logins recorded in a book. Unfortunately, that book went through the laundry twice and and only those entries written in Sharpie pen were visible and legible. DX was not.

Recovering User ID and Password continues to fail despite entering valid info and their 24/7 phone line is “experiencing heavier than normal traffic”.

I can’t login and can’t get the recovery options to work. Please allow those of us memory challenged seniors to use the old format that remembered our login info.

by Blizz26

I had absolutely no issues with the old App and after reading all these reviews I was completely ready to give up on Direct Express and just do direct deposit to my reg bank. Well to my amazement i installed this new App installed with not a single issue. Log in and log out no problems. I installed this as a new user and the only thing that I used from my old account was my Email address, the last 4 of my DE card number and SS number. I tried to install DirectExpress when it first came and i didn’t realize that there’s a few differçvent versions of DirectExpress and they are ca specific and one for the old version. I H kHept installing the wrong one .**MAKE SURE YOU DOWNLOAD THE ONE THAT IS FOR THE LAST 4 NUMBERS OF YOUR D/E CARD or it won’t work period..

by Mark56208

Why did we wait months for a new app we can’t log in to. And from the comments it’s not even new just a reskin. Ready to be done with direct express!! Website is slower then a snail. DirectExpress can’t transfer money and good luck getting getting money when you accounts get hacked as I’ve seen ton of posts on Reddit..

by BFF Cv

I can’t even get it to work. Every time I enter my information it say invalid information. The last app didn’t work any better. I couldn’t get it to send me deposit notifications. It kept saying invalid information. I received my government benefits on it and it works like something government issued. Terrible terrible application!

by Ms Glory

I downloaded the newest update tried to access my account thus far I am unable to login. It doesn’t recognize my information, the same information I have had since 2008. No stars at this point. I will re-evaluate when & if this is corrected. Strongly contemplating doing away with Direct Express completely.
Good luck

by Futita

Direct express has horrible customer service. They put you on hold forever every time you call. Half the calls are dropped and you have to start again. Every time I try to use my card for PayPal MasterCard thinks it’s fraud and they deny the transaction. I am going to transfer my money to a checking account and forget this card

by Niecy Pooh

There’s absolutely no difference in the other app this new app is just a little prettier than the old app neither the old or the new app has any features we can’t make transfers nothing all we can do is look at our balance just like the old app so what was the point is was a waste of time and probably money 🙄 I would have given it zero stars but I had to choose one to write the review

by Birdshake

A couple things.

1) I haven’t been able to login despite entering the correct log in information. The same information I am entering works just fine on the old app and the desktop website. Why have the old app prompt me to download one that doesn’t even work?

2) You cannot paste your password. This is a security risk. If you can’t paste your password then it removes the incentive to use a complex strong password. This is a baffling decision.

by Kimdoll18ugo

I am already on my third new card due to unauthorized purchases that takes me forever to even get someone on the phone to talk to a person about my account. This last time I held on for 45 minutes before anyone ever answered my call. I have had this card since my disability came into effect. I still have it due to I don’t know who else to trust. When living on such a small amount to struggle on until the next month, if someone takes out unauthorized transactions can really do harm to my survival out here.

by Virginia.dendy

This is the absolute worst app I have ever used. Old app worked fine. When new app came out, I opted for it and the system automatically got rid of old app when I did.
There is NO way for me to log in on it. Gives invalid message every time. Someone, on one of the reviews here said to bypass that scenario, start anew. Well…I’m here to tell you that doesn’t work either. Invalid response again, and again, etc. App on my iPhone works (did not upgrade it) and the web site works. Will just have to get used to not using app on iPad, it seems.

by &$"@!?

Every few months at random, Direct Express locks me out of my card for about three days while they "review whether its me using my card or someone stole it." I make one transaction a month, every month, to pay my rent. When they lock me out of my account, it makes me late paying my rent which in turn costs me late fees. Then, when the new version of the Direct Express app came out, it locked me out of my account again. Also, I had to re-register all of my information, as if I was someone Direct Express doesn't even know. I am so tired of the logistics nightmare of this card, DirectExpress and my Direct Express account. Its as if this company is going out of its way to ruin my life and make my rent late at least a couple of times a year. If there is any way you can avoid this company, this card and DirectExpress, I highly recommend going in a different direction. You will eventually be locked out of your account without warning, right when you really need the card. Let me tell you from experience, your rent will be late, or you will be stuck somewhere because of the company policies of this card. AVOID AVOID AVOID! Direct Express is the very definition of bad customer service. Good luck understanding the extremely broken English of customer service representative Habilimesh Kahlmadabad (who will say his name is David when its really not) in southern India. This card, app and company is a financial nightmare. You have been warned.

by Akjohnson37

I don’t like this card because everytime I get my money it seems like someone else has gotten ahold of my number and has already taken my money off my card, I don’t know who or why you people can let them do this to anyone without that person’s permission!

by Brittacarter89

Was prompted to download the new app when logging on to check account status.

New app downloaded. Account log in made on Direct Express site. Unable to login using credentials.

by Wichita Reader

This performance of DirectExpress has been frustrating. I spent the time to set up fingerprint ID, but DirectExpress doesn’t recognize me and has some random info “saved”. It won’t allow me to change it. It also doesn’t provide information regarding pending deposits, at least not now. Hopefully will be updated soon.

by LithiumSacrifice

App. Wasn’t broken just a little harder figure out! , you have to render up your account like new , then it will work

by Tgaming_

Im in love with this upgraded version of DirectExpress . 10/10 wayy better than the original app.