IR explorer Status

Last Updated on 2025-08-29 by InfiRay Technologies Co.,Ltd.

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Most reported problems

Photo/Video

100.0%

Common IR explorer Problems & Solutions. Troubleshooting Guide

Table of Contents:

To resolve IR explorer network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Force Stop the IR explorer App
1. On android, goto Settings » IR explorer » click [Force Stop]

Clear IR explorer App Cache and Data:
1. On android, goto Settings » Apps » IR explorer » Storage » click [Clear Data] option. This clears both data and cache.
2. restart IR explorer.

On android, goto Settings » Apps or Manage Apps tab.
Click IR explorer » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto IR explorer » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch IR explorer

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Developer: lickeyCheng

Dec 13, 2025, 09:17 AM
a iOS user from Zuidhorn, Netherlands reported problems with IR explorer : Photo/Video
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