Contact IR explorer Support
Company Name: InfiRay Technologies Co.,Ltd.
About: Why choose us? The infrared camera mainly realizes day and night conversion
through infrared filters. We use advanced technology and materials to make
excellent optical components.
IR explorer Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit IR explorer Website
Privacy Policy: https://xinfiray.cn/license/PrivacyPolicy.html
Developer: lickeyCheng
3 Most reported problems 😔💔
T2 Pro will only see 20 feet, foggy…
by Traveler2468
I bought my camera a year ago and it worked fine last night. Today I plugged it in and now it’s can’t see any further than 20 feet and it’s blurry and foggy. Hopefully the manufacturer will help me resolve this issue. I spent a lot of money on this thing.
Still didn’t fix the ZOOM issue
by Shaunmac32
Please fix so app doesn’t automatically zoom the camera at 2.0 times! Standard zoom is needed! Read your reviews a lot of people are complaining about this!!!!!
iPhone 16 won’t work
by Nad Fontana
Great camera till it worked now it doesn’t want to connect with my iPhone 16 Pro. I have with C usb plus lightning. It worked fine now it would not connect. You need to somehow fix it. It’s expensive camera to waste.
Have a Problem with IR explorer? Report Issue
Why should I report an Issue with IR explorer?
- Pulling issues faced by users like you is a good way to draw attention of IR explorer to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a IR explorer customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using IR explorer.
