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Last Updated on 2024-11-05 by Partoo

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Common Partoo Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Partoo app on iOS and Android devices. Solve all Partoo app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Partoo iPhone Issues and Solutions

Partoo iOS app crashes, not working, errors
Partoo iOS app network issues
Partoo on iOS has black/white screen

Partoo Android App Issues and Solutions

Partoo has errors/crashing/not working
Partoo server network connectivity issues
Partoo has black screen

Partoo iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Partoo app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Partoo app crashes or not working on Iphone (iOS):

Close and restart the Partoo app on iPhone
Update Partoo app to the Latest Version for iOS
Uninstall and reinstall Partoo iPhone app
Update your iPhone to the latest iOS version

Fix Partoo on iPhone unable to connect to server/internet connection issues::

To resolve Partoo network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Partoo black/white screen (blank screen) on iPhone:

Follow the Partoo iOS app troubleshooting guide Here →

Partoo Android App Issues and Solutions

Fix Partoo not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Partoo app issues:

Force Stop the Partoo App
1. On android, goto "Settings" » click Partoo app. » click "Force Stop".

Update Partoo to the latest version on PlayStore

Clear Partoo App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Partoo app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Partoo.

Fix Partoo unable to contact server/ Partoo internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Partoo » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Partoo » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Partoo on android.

Solve Partoo black/white screens issue on Android:

Follow the Partoo android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Partoo, developers of Partoo.

Verified email ✔✔

E-Mail: idris.sakhi@partoo.fr

Website: 🌍 Visit Partoo Website

Privacy Policy: https://partoo-mobile-app.s3.eu-west-1.amazonaws.com/privacy_policy/privacy_policy_en.html

Developer: Partoo

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