VaxiCode app not working? crashes or has problems?

VaxiCode Status

Published by Ministère de la Santé et des Services sociaux du Québec on 2024-01-02

VaxiCode is the official application from the gouvernement du Québec to allow
citizens to securely record their proof of vaccination containing a QR
code. VaxiCode allows citizens to register multiple proofs of vaccination
containing a QR code, as well as verify the contents of each of the QR codes.

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Common dislikes about VaxiCode app

- App developers have ways around Apple's privacy settings, which may compromise user privacy.

- Some users may not see the need for this app if they can just carry a paper barcode.

- The app may not work for foreign visitors, as it may not scan their vaccine card or allow them to enter their health insurance information.

Have a Problem with VaxiCode? Report Issue

Common VaxiCode Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot VaxiCode app on iOS and Android devices. Solve all VaxiCode app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

VaxiCode iPhone Issues and Solutions

VaxiCode iOS app crashes, not working, errors
VaxiCode iOS app network issues
VaxiCode on iOS has black/white screen

VaxiCode Android App Issues and Solutions

VaxiCode has errors/crashing/not working
VaxiCode server network connectivity issues
VaxiCode has black screen

VaxiCode iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever VaxiCode app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix VaxiCode app crashes or not working on Iphone (iOS):

Close and restart the VaxiCode app on iPhone
Update VaxiCode app to the Latest Version for iOS
Uninstall and reinstall VaxiCode iPhone app
Update your iPhone to the latest iOS version

Fix VaxiCode on iPhone unable to connect to server/internet connection issues::

To resolve VaxiCode network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix VaxiCode black/white screen (blank screen) on iPhone:

Follow the VaxiCode iOS app troubleshooting guide Here →

VaxiCode Android App Issues and Solutions

Fix VaxiCode not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent VaxiCode app issues:

Force Stop the VaxiCode App
1. On android, goto "Settings" » click VaxiCode app. » click "Force Stop".

Update VaxiCode to the latest version on PlayStore

Clear VaxiCode App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "VaxiCode app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch VaxiCode.

Fix VaxiCode unable to contact server/ VaxiCode internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click VaxiCode » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got VaxiCode » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch VaxiCode on android.

Solve VaxiCode black/white screens issue on Android:

Follow the VaxiCode android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Ministère de la Santé et des Services sociaux du Québec, developers of VaxiCode.

23.53% Contact Match

Developer: CBSA-ASFC

E-Mail: [email protected]

Website: Visit VaxiCode Website

About this app

this app is the official application from the gouvernement du Québec to allow citizens to securely record their proof of vaccination containing a QR code. this app allows citizens to register multiple proofs of vaccination containing a QR code, as well as verify the contents of each of the QR codes. Only a presentation of the QR code allows the user to communicate their proof of vaccination to a third party. this app requires a weekly update, via the Internet, of the vaccine protection rules. Access to the camera is required to read QR codes of proof of vaccination, or access to the phone's photo library to import the image of proof of vaccination. With this app, users can also know their protection status from COVID-19, through an interpretation of their proof of vaccination. The proof of vaccination saved in this app is encrypted on the device and is not transmitted to anyone. The only communication with the Internet by this app takes place when checking the availability of these updates. this app requires at least an iPhone, or iPod touch on iOS 11 or newer. VaxiCode asks for user consent before downloading new rules.