SWK Status

Published by SWK STADTWERKE KREFELD AG on 2023-12-18

Now or never, take your journey with our mobility products in Krefeld and the
complete VRR area. With our new SWK app you’ve got everything you need in your
pocket on your smartphone to discover out latest mobility products.

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Common SWK Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot SWK app on iOS and Android devices. Solve all SWK app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

SWK iPhone Issues and Solutions

SWK iOS app crashes, not working, errors
SWK iOS app network issues
SWK on iOS has black/white screen

SWK Android App Issues and Solutions

SWK has errors/crashing/not working
SWK server network connectivity issues
SWK has black screen

SWK iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever SWK app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix SWK app crashes or not working on Iphone (iOS):

Close and restart the SWK app on iPhone
Update SWK app to the Latest Version for iOS
Uninstall and reinstall SWK iPhone app
Update your iPhone to the latest iOS version

Fix SWK on iPhone unable to connect to server/internet connection issues::

To resolve SWK network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix SWK black/white screen (blank screen) on iPhone:

Follow the SWK iOS app troubleshooting guide Here →

SWK Android App Issues and Solutions

Fix SWK not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent SWK app issues:

Force Stop the SWK App
1. On android, goto "Settings" » click SWK app. » click "Force Stop".

Update SWK to the latest version on PlayStore

Clear SWK App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "SWK app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch SWK.

Fix SWK unable to contact server/ SWK internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click SWK » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got SWK » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch SWK on android.

Solve SWK black/white screens issue on Android:

Follow the SWK android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at SWK STADTWERKE KREFELD AG, developers of SWK.

100% Contact Match

Developer: SWK STADTWERKE KREFELD AG

E-Mail: [email protected]

Website: Visit SWK Website

54.55% Contact Match

Developer: SWK STADTWERKE KREFELD AG

E-Mail: [email protected]

Website: Visit SWK STADTWERKE KREFELD AG Website

About this app

Use our „this app live” service and the line subscription to get the latest news for your favorite bus and train lines in Krefeld. With our new this app app you’ve got everything you need in your pocket on your smartphone to discover out latest mobility products. Book your next trip in Krefeld and the VRR, it’s fast, easy, comfortable and of course: contactless. Discover the perfect route for your trip and get all informations about your favorite lines in real-time. Now or never, take your journey with our mobility products in Krefeld and the complete VRR area. You’ve got the complete product range of our this app mobility products in our this app app. If something goes wrong with your trip, we won't leave you out in the cold and will help you reschedule your trip via our this app live chat. Book your bus and train tickets, take a trip with the „mein SWCAR” and much more. In the future you can do much more in the this app app. We will integrate more services in SWK , like the this app KRuiser, your energy products and much more.