Are you having issues? Select the issue you are having below and provide feedback to LoJack.
My LoJack App has been frozen since Feb 1, 2024. Won't track my vehicle it stays in that last place my vehicle was last reported and won't move. I have logged out and uninstalled the app and reinstalled it again but nothing.
My trips are not tracking. Each date starts with 12:00 AM and shows the driving to each stop but it doesn't save it as a trip and ends back at home as if the vehicle just drove around for 10 hrs.
my trips do not list. not tracking car trips
Complete guide to troubleshoot LoJack app on iOS and Android devices. Solve all LoJack app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Spireon, Inc, developers of LoJack.
YOUR APPLE ID ACCOUNT WILL BE AUTOMATICALLY CHARGED FOR RENEWAL AT THE APPLICABLE RATE SHOWN TO YOU AT THE TIME OF SUBSCRIPTION EVERY CALENDAR MONTH (FOR MONTHLY SUBSCRIPTIONS) OR EVERY YEAR (FOR ANNUAL SUBSCRIPTIONS) WITHIN 24 HOURS PRIOR TO THE END OF THE CURRENT BILLING PERIOD. Great for helping new drivers be safe. • Multi-Vehicle Support – For this app families with multiple connected this app vehicles, you can add up to five vehicles in one account. • Vehicle Recalls - this app will alert you regarding any potential safety recalls on your vehicle. YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW EACH MONTH OR YEAR UNLESS IT IS CANCELED AT LEAST 24-HOURS BEFORE THE END OF THE CURRENT PERIOD. This link allows viewers to see your vehicle’s movement updates as they happen. • Speed Alerts – Set a speed limit and get notified when car exceeds a designated safe speed. We will work with law enforcement directly to recover your vehicle. • Track My SVR – Create a live tracking link you can share with authorized law enforcement officers. IF YOU RENEW TO THE this app VIA LoJack, PAYMENT WILL BE CHARGED BY APPLE TO YOUR APPLE ID ACCOUNT AT CONFIRMATION OF PURCHASE. Find and recover your car using real-time GPS tracking. • Stolen Vehicle Recovery – Contact our concierge service 24x7. TO CANCEL, PLEASE TURN OFF AUTO-RENEW AT LEAST 24-HOURS BEFORE THE END OF THE CURRENT PERIOD. CANCELATION TAKES EFFECT AT THE END OF THE CURRENT BILLING PERIOD. Renewing this app continues access to our current feature set and access to future updates from this app. Get speed, low battery, and GeoFence entry / exit alerts, all from the convenience of your phone. Eligible this app subscribers will have the option to renew their this app subscription from within the this app app. YOU CAN TURN OFF AUTO-RENEW AT ANY TIME FROM YOUR ITUNES ACCOUNT SETTINGS. All subscriptions are paid in full for 12 months and set to renew annually. this app helps keep you and your loved ones safe behind the wheel. YOU WILL BE CHARGED IN ADVANCE.