Directions CU Reviews

So when I got DirectionsCU they merged my account with someone else’s because the account numbers were right next to each other so I had complete access to someone else’s money and they did it manually, purposely, ignorantly. You can’t send people money anymore because you it needs a 4 digit number and the help icon doesn’t work to explain what it is. It’s like they went from a bad app to a better app but with worse employees. Fix your app. I’d give it negative stars if I could. You don’t even deserve the one it makes me give you.

I want and NEED ACCESS to my Money!!! I am on Social Security and my Entire monthly income comes Direct Deposit through Directions Credit Union!!! I have no other access to any money!!! Without my Debit Account I am in DEEP DO DO! I can't even get my Debit Card to work now either!!! I need access to my account online to determine what the problem is and I need it immediately!!! But Guess What!?! I Can't even get logged in to my account and I've tried EVERYTHING!!! I keep getting blocked by an "ERROR" message that freezes the screen and won't click off it!!! And I am living in Florida so I can't just mosey over to the bank office to get it straightened out!!! And everything was supposed to be great and finished by Tuesday morning March 16, 2021!!! I am FREAKING OUT HERE!!! I don't want to change banks because I've been a member of this app for over 40yrs!!! And all my life insurance is through them which I can't afford to change companies now at my age!!! So PLEASE GET YOUR ONLINE APP STRAIGHTENED OUT IMMEDIATELY FOR ALL OUR SAKES!!! THANK YOU!!!

After almost a week of waiting for the new app to launch (and no access to the old one), this is not good. My husband set up his app; I downloaded DirectionsCU and tried to log in and got the 403 error mentioned in other comments. Now he’s getting the same error.

That app use to work fine as it was until the new update. This update was supposed to happen multiple times separately but all of those times got moved back. Then at the worst time with stimulus money coming in they decide to do the update. Then app still not working after almost a week being shut down. I would think they’d had all the bugs out back then when they changed their minds many times. Terrible decision on their part.

It’s been OVER a week and I still am unable to get on DirectionsCU , the website, and even going to the atm was a waste. Like others I need to see what I have in my accounts to pay bills, and ironically I should have received the latest stimulus, but I have NO way of knowing what amount I have currently in my accounts. Others have been able to get on board no issues, but I’ve spoken to some that are in the same situation-error window when attempting to re-enroll on the new app. I get that there are always bugs when upgrading, but probably should have done small ones over time rather than the total overhaul that has caused a LOT of issues and ticked off the majority of your members.

I haven’t been able to access my account in 2 weeks, between the switch and now being unable to login. You can’t even get help. When you call in for support you get told there’s a higher then normal call volume then you get kicked off the line.

I really love the new app but loved things about the old one better.

App is very user friendly!

Liking the new app and it’s much easier to use than the previous one.

This is a huge improvement. So fast and user friendly!

DirectionsCU just keeps getting better and better. It is easy to use and looks clean.

It’s so nice to be able to just pop in to my accounts take care of business and pop right back out.

I love it , I like how i don’t have to keep logging out of one account to check the other and i love the look .

DirectionsCU is fantastic. So easy to navigate and to set up. So much faster than the previous app that has been using.

Keeps crashing. Not a good release. Haven’t been able to check my bank account for 4 days now.

I love the new app! It is such an improvement from the old one!

After the first week , DirectionsCU works great so quick and able to transfer funds quickly

Fast and efficient app. Love the new upgrade ! Easy to access all my accounts

Was different from old mobile banking so took little learning. Once I got it down I love it!!!

Practically all the negative reviews here focus on the first few days of the apps release instead of its functionality now that it’s up and running! Despite the rocky start (working in IT, I know new systems often never release as smoothly as planned), this upgrade is great. DirectionsCU loads much faster and is super easy to navigate. Also love that I can easily put a block on my card now as well as access my loan all in one place.

DirectionsCU has been crashing since it’s new release. Even if you try to go onto the website, you can’t re-enroll. Also can’t get ahold of any associate for Directions. Very very disappointed.

I want to switch to a different bank because they won’t answer phone and cannot get app to work again. Total garbage and customer service is crap now

Wow, just wow. You guys had an outdated app for years and it had zero problems, though it was annoying to navigate at least it worked. Then you guys design a new app that nobody can even log into...and haven’t fixed the problem even though your website promotes the fix. I cannot log into DirectionsCU and cannot change my password in DirectionsCU or website. I hope your IT department reads my review and I just want to tell you it’s ok. At least you tried, but failed hard after weeks of issues.

You took a stupid guess, you tried your stupid best. Yet you still failed. I mean quite honestly, there are high school graduates that can design a better app than this.

Anyone in IT knows that even after extensive testing sometimes things don’t go the way you expect them to when you go live. Kudos to Directions for taking the new app offline temporarily to resolve the issues.