Mobile Banking Application for Directions Credit Union members. Application
allows members to access their DCU accounts from their mobile device to view
balances, transfer between accounts, pay bills using Bill Payment, view
transactions, find branch locations, search for ATM’s, and more...
It’s been OVER a week and I still am unable to get on the app, the website, and even going to the atm was a waste. Like others I need to see what I have in my accounts to pay bills, and ironically I should have received the latest stimulus, but I have NO way of knowing what amount I have currently in my accounts. Others have been able to get on board no issues, but I’ve spoken to some that are in the same situation-error window when attempting to re-enroll on the new app. I get that there are always bugs when upgrading, but probably should have done small ones over time rather than the total overhaul that has caused a LOT of issues and ticked off the majority of your members.
At least you tried 😂 👎
Wow, just wow. You guys had an outdated app for years and it had zero problems, though it was annoying to navigate at least it worked. Then you guys design a new app that nobody can even log into...and haven’t fixed the problem even though your website promotes the fix. I cannot log into the app and cannot change my password in the app or website. I hope your IT department reads my review and I just want to tell you it’s ok. At least you tried, but failed hard after weeks of issues.
Practically all the negative reviews here focus on the first few days of the apps release instead of its functionality now that it’s up and running! Despite the rocky start (working in IT, I know new systems often never release as smoothly as planned), this upgrade is great. The app loads much faster and is super easy to navigate. Also love that I can easily put a block on my card now as well as access my loan all in one place.
That app use to work fine as it was until the new update. This update was supposed to happen multiple times separately but all of those times got moved back. Then at the worst time with stimulus money coming in they decide to do the update. Then app still not working after almost a week being shut down. I would think they’d had all the bugs out back then when they changed their minds many times. Terrible decision on their part.
Worth the wait
Anyone in IT knows that even after extensive testing sometimes things don’t go the way you expect them to when you go live. Kudos to Directions for taking the new app offline temporarily to resolve the issues.
No access or help
I haven’t been able to access my account in 2 weeks, between the switch and now being unable to login. You can’t even get help. When you call in for support you get told there’s a higher then normal call volume then you get kicked off the line.
Keeps crashing. Not a good release. Haven’t been able to check my bank account for 4 days now.
So much better , so fast ! I like how I can see all the accounts without needing to log into each one to transfer money, the new look is fabulous !
New app works just fine
Liking the new app and it’s much easier to use than the previous one.
Directions CU app
This app is fantastic. So easy to navigate and to set up. So much faster than the previous app that has been using.
Crashing and poor service
After almost a week of waiting for the new app to launch (and no access to the old one), this is not good. My husband set up his app; I downloaded the app and tried to log in and got the 403 error mentioned in other comments. Now he’s getting the same error.
Terrible service, total junk, cannot access any of my accounts
I want to switch to a different bank because they won’t answer phone and cannot get app to work again. Total garbage and customer service is crap now
I love it , I like how i don’t have to keep logging out of one account to check the other and i love the look .
App doesn’t work, website doesn’t work, nothing works.
The app has been crashing since it’s new release. Even if you try to go onto the website, you can’t re-enroll. Also can’t get ahold of any associate for Directions. Very very disappointed.
You tried. And you failed. Quite miserably in fact.
You took a stupid guess, you tried your stupid best. Yet you still failed. I mean quite honestly, there are high school graduates that can design a better app than this.
No. Directions CU Mobile Banking does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 900 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.8/5 . Justuseapp Safety Score for Directions CU Mobile Banking Is 17.9/100.
No. Directions CU Mobile Banking does not seem legit based on our analysis. This conclusion was arrived at by running over 900 Directions CU Mobile Banking User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Directions CU Mobile Banking Is 17.9/100.
Directions CU Mobile Banking works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
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