Contact Sameday Health Support

by Art Lover 22

I took a CPR test in your establishment, the one covered by my insurance, on Saturday, Jan 8, at 10:42am in order to present when checking in for my flight this morning. Of course, my flight left at 9:00am without me and, according to your app, my test is still being processed. I asked if I could take a later flight today once I got the results, and was told that the next was at 3:00pm and test would no longer be valid (the 72 hours from the time of collection will have expired. My only option is to get another test.

It is hard to understand how a test that can be done in one hour for some, takes more than seventy two for others.

It is very misleading to present this product you offer to travelers, if you cannot get the results in time for them to use them. Furthermore, I incurred in unnecessary expenses: useless trips to the airport, penalties for changing my ticket plus all the stress and aggravation this situation created. This was not a good experience.

by 6273848492626273844

Why can we not just use the website. F this app. F this horrible prospecting where they are forcing you to install software that runs poorly and does god knows what else to your privacy. This company is supposed to provide health care. Instead their attempt at data-raping everyone unfortunate enough to use their service proves that they are only after profit. If they cut corners with a substandard app and cheat to steal your data by forcing you yo putting their software on your device JUST TO ACCESS YOUR RESULTS should we be concerned they cut corners with everything they do? Is my test result reliable? If there business practices that are publicly facing are any indication their business practices behind the scenes are downright unethical. 0/10 may god have mercy on them. Because I don’t.

All the positive reviews of this app are from China click farms.

Avoid this business like the plague from which they profit.

They do not serve the public good. They serve some CEO who cuts every cost imaginable to deliver the bare minimum serviCE.

EVERY REVIEW OF THIS APP IS EITHER A 5 star FAKE REVIEW OR A 1 STAR REAL REVIEW OF HOW UNSTABLE INSECURE AND PRIVACY INFRINGING THIS APP IS.

THIS APP IS AWFUL. ALL IT DOES IS FARM DATA THAT IS NOT HIPAA PROTECTED FROM YOU WITHOUT YOUR PERMISSION TO SELL IT TO GOS KNOWS WHOM.

DO NOT USE THIS BUSINESS IF HOU HAVE ANY OTHER OPTIO

by WXYZABCD1234

Trying to utilize this app is a nightmare. Do yourself a favor, and manage/access your account via the website. After multiple attempts to set up a SameDay Health user account on an iPad and an iPhone, I finally gave up.

Here is a step by step walkthrough of what I encountered:

1) On the homepage of the app-add the email used to book or confirm the scheduled appointment.

2) After that, you are sent a link via email to create a password. The link will take you back to the app and ask you to create a password.

3)Each time I “Created” a password, there was no button to submit or move on to the next step. Each attempt also included a pop-up requesting the user to select or add a password to the SameDay app from the password library on the device.

Finally, I decided to try the SameDay Health website. It was a huge relief to be able to access my pre-booked Covid Testing appointment via their website. I hope the developers fix this because I’m sure SameDay health will deliver the test results to the app.