NYS Wallet Status
Published by New York State Office of Information Technology Services • For New Yorkers
• Use at Participating Businesses and Venues
•
Sponsored by the State of New York, Excelsior Pass provides secure, digital
proof of COVID-19 vaccination or negative test results.
• Excelsior Pass and
Excelsior Pass Plus are free to download and use.
Are you having issues? Select the issue you are having below and provide feedback to NYS Wallet.
problems reported in the last 24 hours
Reported Issues: 5 Comments
By Stewart Berman 11 months ago
We just received our voting information. I open the camera and focus on the Fast Pass Tag. It says to open in Edge and I click on that. Edge opens and shows the voter fast pass. I click on add and it opens vote.nyc. I open NYS Wallet and it isn't there. Where is it?
By Patricia M Bianchi 1 year ago
When opening the app, it indicates the pin must be reset but the page is cutoff and frozen so nothing can be input. How can this be resolved?
By Cindy Antinore 1 year ago
I already have the NYS wallet app on my android phone. I am unable to set up the new pin. its like the page is cut off and it becomes frozen.
By Joseph Fowler 1 year ago
You sent a text or notification about something, but I can't log in as I have no idea what my 8 digit pin would be and the app is stuck on asking for it even though I said reset it and now it refuses to leave the keyboard screen, no matter what. This message was created 12/8/22 at about 11:20am.
By M John Sherman 1 year ago
I've downloaded the Excelsior Pass Plus, but it doesn't appear in a NYS Wallet icon or any other icon on my phone for access.
Common dislikes about NYS Wallet app
- Incorrect information when entering data
- Pass expires after a month
- Slow or nonexistent support for correcting data and retrieving a pass
Have a Problem with NYS Wallet? Report Issue
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Common NYS Wallet Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot NYS Wallet app on iOS and Android devices. Solve all NYS Wallet app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York State Office of Information Technology Services, developers of NYS Wallet.
57.14% Contact Match
Developer: NYS Office of Information Technology Services
E-Mail: [email protected]
Website: Visit NYS Wallet Website
The inclusion of this health information enables New Yorkers to have a complete digital record of their COVID-19 vaccination history for record-keeping and/or usage outside of New York State. • Similar to a mobile airline boarding pass, New Yorkers can store Passes digitally on their smartphones to present as desired. • Passes can be retrieved from and saved to the Excelsior Pass Wallet for easy access. • Sponsored by the State of New York, Excelsior Pass provides secure, digital proof of COVID-19 vaccination or negative test results. • Excelsior Pass and Excelsior Pass Plus are free to download and use. Participation is entirely voluntary. • Excelsior Pass is digital proof of COVID-19 vaccination or negative test results (PCR Test or Antigen Test). For use at participating New York State businesses and venues. • Excelsior Pass Plus is a digital copy of your COVID-19 vaccination record. Download Excelsior Pass Wallet and be part of the safe reopening of New York State. Your Pass Plus includes vaccination type, site, and date of vaccination, just like your paper CDC Card.
