Contact NYS Wallet Support
Company Name: New York State Office of Information Technology Services
About: • For New Yorkers
• Use at Participating Businesses and Venues
•
Sponsored by the State of New York, Excelsior Pass provides secure, digital
proof of COVID-19 vaccination or negative test results.
• Excelsior Pass and
Excelsior Pass Plus are free to download and use.
NYS Wallet Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with NYS Wallet. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact NYS Wallet. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Privacy & Terms:
Read 17 Customer Service Reviews 😭😔💔
Wallet is asking for an 8 digit Pin number. Unsure where to find that, and what that is.
Why does my J&J vaccine expire after 6 months but the Moderna says 1 year?
I can’t access my excelsior pass on the bus wallet app
I mistakenly erased the app, and when I downloaded it, it now states that they can't find my information. How can I can my pass back?
I have repeatedly attempted to get my pass and the site keeps saying contact where I have gotten the vaccine because they may have put in the wrong information. I did that and they verified that all the information is correct. From what I'm seeing on this page it appears to be an issue on NYS itself. I do hope that someone is monitoring this site to assist many of us who are having the same issue.
The app keeps saying the information is wrong and there is no information my me getting the shot
I had my second vaccine shot on April 15 at Walgreens in schaghticoke and the Wallet Pass continues to say they can’t find me and when I tried again it states my provider must have entered something incorrectly and contact them. When I called they could not help me. Help I want/need the pass
The app can't verify all my data....is like I never got vaccinated
Its been more than 15 days since my second vaccine and the app does not locate me?
The app can’t seem to find me. It sounds like there have been a lot of issues with people being able to retrieve their pass. I wish there was another app to be able to do this. Any suggestions? Is there anyway to contact them?
been trying to get my pass for the last month,had my second Moderna shot March 17,after putting my information in the sight only shows last shot taken February,my husband had his taken the same day and had no trouble getting his pass,what's going on.
I had my 2nd Moderna vaccine in NYC almost 4 weeks ago but I can not seem to get my pass yet using the NYS wallet app. Can you help me?
I had my pass and changed phones. When I tried to sign in, it was gone. When I tried to set it up again, it says it can’t find it. 😠
Can not get pass after to months of vacination
If I could give it no stars, I would
by Darbymac514
I downloaded this app when I first got my vaccine and the whole thing hadn’t worked. I figured maybe it was because I just got my vaccine and not all records are as speedy as one may hope. So I requested a review, left my email and I deleted the app and decided to wait a while. I downloaded it again today (3+ months since I’ve gotten my vaccine) and tried again since I hadn’t heard anything through email or phone about the review. Of course, it didn’t work for me but it worked for my father who got the vaccine on the same day as me, at the same time, at the same place. So obviously it’s not the records considering my entire family has the pass on their phone now and we all got it done are ours the same time in the same county. I sent in another review request form and I can guarantee you I will not get a response from them regarding my information because I’ll bet there’s no one even working on review requests. Fix this problem because I know I’m not the only one that’s having it.
No records found, no help
by Lhgsdu
I have been unable to retrieve my vaccine pass, after multiple attempts and checking the information against my vaccine card, even though I received my last dose well over a month ago. Looking through the reviews here, this seems to be a very common problem, and likely related to problems in entering or maintaining the data in the state vaccine database. That’s to be expected with a vaccine system started up so quickly in an emergency. The problem is that support for correcting the data and retrieving a vaccine pass is slow or nonexistent. I am still waiting for a response beyond a form letter from the Excelsior pass support team, and it is notable that while the developer has responded to several reviews here, the developer has not responded to any complaints about unretrievable records. I don’t expect the state database to be perfect, but if it can’t be corrected to be accurate, the system is useless. It’s too bad, because this sort of app would be a great help for New Yorkers and businesses—if it worked.
Every interaction with this app is a failure
by Titaniumdoughnut
The app frequently just LOSES my passes. I’ll go back to the app to show one at a door and they’re all gone. I can re-add them but it takes a few minutes and involves putting in all of my vaccination dates, etc over again to confirm everything so it’s a huge pain.
Making this so frictiony is hugely negligent because it encourages people to use less secure/verifiable methods like screenshots, which undermines the whole point of having an app like this and reduces trustworthiness of vaccine proofs overall.
Today the app just gave me a notification to retrieve my 365 day pass and I clicked the notification. To my amazement the app actually loaded straight to it without trouble. I was ready to think maybe they’ve improved it, but of course clicking the “add to wallet” button just throws an error. Lol. Still just the same crap.
Have a Problem with NYS Wallet? Report Issue
Why should I report an Issue with NYS Wallet?
- Pulling issues faced by users like you is a good way to draw attention of NYS Wallet to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a NYS Wallet customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using NYS Wallet.
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