Are you having issues? Select the issue you are having below and provide feedback to NYS Excelsior Pass Scanner.
- QR code on Apple Watch can be difficult to scan due to size
- App does not currently allow for adding information about booster shots
- Monthly renewal requirement can be tedious
- Some users have experienced difficulty adding booster shot information or updating expiration dates
- Confusing user interface, difficult to navigate back to main screen after accidentally accessing camera feature.
Complete guide to troubleshoot NYS Excelsior Pass Scanner app on iOS and Android devices. Solve all NYS Excelsior Pass Scanner app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at New York State Office of Information Technology Services, developers of NYS Excelsior Pass Scanner.
For New York businesses, Excelsior Pass is the fastest, easiest, and most verifiable way to accept proof of COVID-19 vaccination or negative test results. • Sponsored by the State of New York, Excelsior Pass provides secure, digital proof of COVID-19 vaccination or negative test results. • Similar to a mobile airline boarding pass, New Yorkers can store Passes digitally on their smartphones or print them out to present at participating businesses and venues. • As a business, you can use the Excelsior Pass Scanner app to validate that your employees or customers have valid Passes and are safe to enter your establishment. • You are required to verify identification by matching the name and birth date on the Pass to a photo ID. • You may also accept alternate forms of proof of vaccination or negative test results, like a CDC card or lab report. • Download Excelsior Pass Scanner and be part of the safe reopening of New York State. • A free, fast, verifiable way to check digital proof of COVID-19 vaccination or negative test results. • Become part of New York's Safe Reopening.