Device Help Status

Published by AT&T Services, Inc. on 2024-04-12

Diagnose, Learn, and Optimize your smartphone with the Device Help app from
AT&T- • Instantly pinpoint issues with your mobile device for quick and
efficient troubleshooting. • Master your device with step-by-step guides and
expert tips.

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Common Device Help Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Device Help app on iOS and Android devices. Solve all Device Help app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Device Help iPhone Issues and Solutions

Device Help iOS app crashes, not working, errors
Device Help iOS app network issues
Device Help on iOS has black/white screen

Device Help Android App Issues and Solutions

Device Help has errors/crashing/not working
Device Help server network connectivity issues
Device Help has black screen

Device Help iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Device Help app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Device Help app crashes or not working on Iphone (iOS):

Close and restart the Device Help app on iPhone
Update Device Help app to the Latest Version for iOS
Uninstall and reinstall Device Help iPhone app
Update your iPhone to the latest iOS version

Fix Device Help on iPhone unable to connect to server/internet connection issues::

To resolve Device Help network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Device Help black/white screen (blank screen) on iPhone:

Follow the Device Help iOS app troubleshooting guide Here →

Device Help Android App Issues and Solutions

Fix Device Help not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Device Help app issues:

Force Stop the Device Help App
1. On android, goto "Settings" » click Device Help app. » click "Force Stop".

Update Device Help to the latest version on PlayStore

Clear Device Help App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Device Help app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Device Help.

Fix Device Help unable to contact server/ Device Help internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Device Help » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Device Help » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Device Help on android.

Solve Device Help black/white screens issue on Android:

Follow the Device Help android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at AT&T Services, Inc., developers of Device Help.

81.48% Contact Match

Developer: AT&T Services, Inc.

E-Mail: [email protected]

Website: Visit Device Help Website

100% Contact Match

Developer: Motorola Mobility LLC.

E-Mail: [email protected]

Website: Visit Motorola Mobility LLC. Website

About this app

• Instantly pinpoint issues with your mobile device for quick and efficient troubleshooting. • Master your device with step-by-step guides and expert tips. • Be alerted to needed updates that can improve device performance.