Device Help Reviews

Very sad and disappointing. I was trying to order the IPhone 12 for the $1.00 each month but tried several times and couldn’t get it to go through. I’ve got a iPhone 8 and was really to upgrade to this “12”. But nnluck. Can you help in anyway??? I canenpay no 17$ or $18 and xtra for bone!!!!

Sarah Hodges
Longtime Loyal customer
Never have had another wireless company but AT&T since 1998

When I get on DeviceHelp it continues to always tell me for cellular network connection there will be a dash meaning it’s not saying I’m connected but also not saying I’m not connected. Please fix this soon hopefully it doesn’t involve the esim being unsupported.

“Device checkup” is the only thing in DeviceHelp that actually does anything, and it only works once and fails to allow a repeat checkup. And the checkup itself fails to provide any quantitative data. The rest of DeviceHelp are just a bunch of very basic tutorial videos.

I used the checkup, it told me that my Wi-Fi was turned off, and nothing else. I turned the Wi-Fi on, DeviceHelp failed to update this info, and there was no way to reset DeviceHelp and try again. So I erased DeviceHelp . Tried it again, and now it told me that 4 areas of my phone were “ok” without any other data. Wouldn’t even provide me with how much battery life I have left, or how fast my connections are.

Useless. Don’t bother. Save your storage.

No better than their equally unhelpful website. Worse in fact, because it just forwards you there, so one may as well just start there.

The only feature I could access was the device checkup. The rest of the functions took me to a blank page. I will delete DeviceHelp. The only thing worse than DeviceHelp would be calling AT&T User Support!

Other than the Tap For a Checkup function that provides no actual details of what the checkup discovered, none of the menu items does more than take me to a blank page. I’ll be reclaiming that 64MB right away.

Battery percentage was wrong. Kept telling me I needed a system upgrade when I’ve got the latest version. I deleted DeviceHelp .

I can’t count on the many times I’ve had to use DeviceHelp, in fact it not even an app. You select through different options that best describe the problems that you are facing with your phone and it has you follow a tutorial,sometimes when completed does absolutely nothing. Sometimes the tutorial stops and you have to start all over, taking you to AT&T’s actual website prompting you to sign in ,and then it’s ( We’ve hit a snag, try again later) which is so frustrating, how's an app like this supposed to help? I had to call AT&T because I couldn’t send text messages or receive them and even they couldn’t help me but after 2 minutes after getting off the phone with them everything was fine they probably didn’t want to admit that was an outage or something that had to be fixed on their end.

I wish they would revamp DeviceHelp

Great app to fix stuff on my phone. Highly recommend

A ton of easily digestible information in one place- will save you a trip to the brick and mortar store.

Was struggling using features on my phone. A store rep told me DeviceHelp might help and it did. Thanks!

I had no idea I had so many files in my phone, cleared them out and phone is like new

This helped me so much! Highly recommend!

Just got and happy with it. Tutorial solved my bluetooth issue.

I just switched to an iPhone and this has a lot of great tips to get me going. Recommend it to all

Helpful app. Didn’t know rebooting my phone makes it perform better. I’ll use this to keep my phone healthy.

Super helpful and user friendly! Will return if I have any other issues.

Problem solved, agent was very knowledgeable,pleasant and quickly done