Company Name: New York State Office of Information Technology Services
About: • A free, fast, verifiable way to check digital proof of COVID-19 vaccination
or negative test results.
• Become part of New York's Safe Reopening.
Listed below are our top recommendations on how to get in contact with NYS Excelsior Pass Scanner. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact NYS Excelsior Pass Scanner. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: NYS Office of Information Technology Services
E-Mail: epass@its.ny.gov
I am having trouble updating my NYS Excelsior Pass Pluss. I tried to input the booster shot I received on 11/18/2021 and it is trying to send a text verification to a phone number I no longer have. (315)437-4523. The only number I have is 1-315-657-1821. How can I correct this? Also when I try scanning the QR code for the booster it says not found.
My booster shot is not showing up on my Excelsior Pass Plus!
by Maggie712
Accidentally went to camera and had nothing to scan. When I tried to go back there was no way to do it. Now when I open the app it stays at the camera part.
by Greenberg100
I am trying to scan my covid card into this app, there is no button to press to take the picture
by Patrick0112
Doesn’t work - no clearly defined process - government overreach is rampant with this app
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