FirstCap Connect app not working? crashes or has problems?

FirstCap Connect Status

Last Updated on 2024-06-25 by First Capital Federal Credit Union

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Common FirstCap Connect Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot FirstCap Connect app on iOS and Android devices. Solve all FirstCap Connect app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

FirstCap Connect iPhone Issues and Solutions

FirstCap Connect iOS app crashes, not working, errors
FirstCap Connect iOS app network issues
FirstCap Connect on iOS has black/white screen

FirstCap Connect Android App Issues and Solutions

FirstCap Connect has errors/crashing/not working
FirstCap Connect server network connectivity issues
FirstCap Connect has black screen

FirstCap Connect iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever FirstCap Connect app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix FirstCap Connect app crashes or not working on Iphone (iOS):

Close and restart the FirstCap Connect app on iPhone
Update FirstCap Connect app to the Latest Version for iOS
Uninstall and reinstall FirstCap Connect iPhone app
Update your iPhone to the latest iOS version

Fix FirstCap Connect on iPhone unable to connect to server/internet connection issues::

To resolve FirstCap Connect network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix FirstCap Connect black/white screen (blank screen) on iPhone:

Follow the FirstCap Connect iOS app troubleshooting guide Here →

FirstCap Connect Android App Issues and Solutions

Fix FirstCap Connect not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent FirstCap Connect app issues:

Force Stop the FirstCap Connect App
1. On android, goto "Settings" » click FirstCap Connect app. » click "Force Stop".

Update FirstCap Connect to the latest version on PlayStore

Clear FirstCap Connect App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "FirstCap Connect app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch FirstCap Connect.

Fix FirstCap Connect unable to contact server/ FirstCap Connect internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click FirstCap Connect » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got FirstCap Connect » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch FirstCap Connect on android.

Solve FirstCap Connect black/white screens issue on Android:

Follow the FirstCap Connect android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at First Capital Federal Credit Union, developers of FirstCap Connect.

About this app

The FirstCap Connect app gives you complete access to your First Capital FCU accounts, anytime, anywhere. View quarterly loan promotions. Like what you see? Apply from your device. View balances and recent transaction history at a glance, without even logging in. Apply for a loan through our convenient mobile app. Enable this feature in FirstCapConnect settings. Expect fast, local decisions. Locate the nearest branch or fee-free ATM. Directions included!