My Porsche app not working? crashes or has problems?

My Porsche Status

Published by Porsche Cars North America, Inc. on 2024-02-21

The My Porsche app is the ideal companion for your Porsche experience. Call up
the current vehicle status at any time and control Connect services remotely.

I have a problem with My Porsche

Are you having issues? Select the issue you are having below and provide feedback to My Porsche.

User reports:
No current problems

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problems reported in the last 24 hours

24 hour clock

Most reported problems

Reported Issues: 8 Comments

By Haibi E 7 months ago

Porsche app works intermittently. Off the last 2 weeks. Tried everything. Reached out to Porsche for assistance.

By Kevin Crook 9 months ago

My Porsche App is not working attall, I cannot see anything about my vehicle but my vehicle is still listed in my car app PCM is all working as it should

By Andrew Harris 11 months ago

MyPorsche app lost ability to connect to 2020 Taycan on 1 May 2023. PCM shows 3 bars signal but no LTE. Had just finished 800 mile trip previous day. App has been reloaded and is up to date. App on Android phone will support charging but not indicate any info about SOV or charging rate or progress.

By Vera 1 year ago

I can’t login

By Dawn Becker 1 year ago

App has not updated data for 2 weeks now (I have 2021 Cayenne E-Hybrid). I've deleted and reinstalled the app and that hasn't solved the problem. I've tried it on multiple strong wifi networks and on cellular data only. No luck. Suggestions?

By Dwight Brown 1 year ago

My Porsche app isn't showing my mileage or Fill Levels

By George Hillas 1 year ago

The app constantly indicates “theft detected” and only limited data is available. Also, it’s not connecting to the server. I’ve deleted and reinstalled the app, but that doesn’t help.

By Michael Kaczmarski 1 year ago

The "My Porsche" App stopped wrking today so I am uncable to down load information from My Porsche or see vital car statistics

Common dislikes about My Porsche app

Cons

• Unable to add vehicle

• Have to share information with dealership

• Connection error 10% of the time

• Less functionality than previous Porsche Connect app

• Intuitive

• Some functionality doesn't work

• No widgets

• Poorly engineered app

Have a Problem with My Porsche? Report Issue

Common My Porsche Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Porsche app on iOS and Android devices. Solve all My Porsche app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Porsche iPhone Issues and Solutions

My Porsche iOS app crashes, not working, errors
My Porsche iOS app network issues
My Porsche on iOS has black/white screen

My Porsche Android App Issues and Solutions

My Porsche has errors/crashing/not working
My Porsche server network connectivity issues
My Porsche has black screen

My Porsche iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Porsche app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Porsche app crashes or not working on Iphone (iOS):

Close and restart the My Porsche app on iPhone
Update My Porsche app to the Latest Version for iOS
Uninstall and reinstall My Porsche iPhone app
Update your iPhone to the latest iOS version

Fix My Porsche on iPhone unable to connect to server/internet connection issues::

To resolve My Porsche network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Porsche black/white screen (blank screen) on iPhone:

Follow the My Porsche iOS app troubleshooting guide Here →

My Porsche Android App Issues and Solutions

Fix My Porsche not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Porsche app issues:

Force Stop the My Porsche App
1. On android, goto "Settings" » click My Porsche app. » click "Force Stop".

Update My Porsche to the latest version on PlayStore

Clear My Porsche App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Porsche app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Porsche.

Fix My Porsche unable to contact server/ My Porsche internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Porsche » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Porsche » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Porsche on android.

Solve My Porsche black/white screens issue on Android:

Follow the My Porsche android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Porsche Cars North America, Inc., developers of My Porsche.

100% Contact Match

Developer: Porsche Cars North America, Inc.

E-Mail: [email protected]

Website: Visit My Porsche Website

74.07% Contact Match

Developer: Porsche Cars North America, Inc.

E-Mail: [email protected]

Website: Visit Porsche Cars North America, Inc. Website

About this app

MyPorsche is constantly being developed and additional features will be added in the next versions. *In order to use all the features of the My Porsche app, you need a Porsche ID account. Call up the current vehicle status at any time and control Connect services remotely. Simply register at login. porsche. de and add your Porsche if you own a vehicle. The My Porsche app is the ideal companion for your Porsche experience. Please note that the range of features of MyPorsche may differ depending on the model, model year and country availability.