Contact My Porsche Support
Company Name: Porsche Cars North America, Inc.
About: The My Porsche app is the ideal companion for your Porsche experience. Call up
the current vehicle status at any time and control Connect services remotely.
My Porsche Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with My Porsche. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My Porsche. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Porsche Cars North America, Inc.
Read 4 Customer Service Reviews 😭😔💔
The connection to the app My Porsche has always been slow but since 2 weeks I can't get in touch with my Panamera Sport Turismo from 2019 at all. I have bee in contact with my local dealer and with the app support in Barcelona who has opened a case but nothing happens and no feed back despite several follow up calls. This is not OK for a premium car like Porsche, and especially since a pay for the app service. I would like to see some action and compensation from Vodaphone or Porsche since the function is not operative, Thank you.
Not ready for deployment.
by Bajas21
As a new Taycan owner coming from a Tesla Model S, I was excited to see this app and hopeful for some useful functionality. However, it fails on so many levels and is incredibly disappointing. First and foremost, one of the most basic functions of connecting to the car is an exercise in major frustration. I’d say conservatively 10% of the time it’s actually able to connect to the vehicle. The other times a connection error of one sort or another. This leave me unable to check charge level or even preheat the car. I didn’t expect the same level of function that Tesla has, but this is definitely not ready for the Porsche logo. Although the Taycan 4S is the best car I’ve ever owned, this app is a massive fail.
Porsche driving their App in reverse
by Princemark75
I really don’t get why Porsche thinks it’s OK to release a really bad app to support the $100K+ car you just bought. They clearly wouldn’t do this a car release.
Not only is the app really bad, it’s actually worse than their previous Porsche Connect app. It has less functionality and is far less intuitive. Some of the functionality doesn’t work and unlike their previous app, this one doesn’t have widgets, but don’t worry because maybe it’s the future functionality they mention several times in the app description.
It’s about time Porsche realized that making well engineered cars is now only half the equation. The other half is in the technology and usability of their technology.
Seriously Porsche?
by New Member!
Always lagging. Sent destination (a number of occasions) to vehicle; however, I had to then manually enter it in the car’s navigation myself. Then I get the prompt after I’m almost at my destination! Car location and battery status…ALWAYS wrong. Deleting and going back to Porsche Connect, not because it’s the best app, because it’s less awful than this one!
Update after developer’s 1/30 response. The issue is still there. Vehicle is in the dealership being serviced! If the issues still remain after the service, I’ll contact you with additional details.
Update 2/7/22
Issues are still there, obviously there hasn’t been any updates to the app so not surprised!
Every day the app requires me to login! Seriously? Why it doesn’t allow to stay logged in? I don’t understand.
Developer wants to send a message, but honestly, probably that would be a waste of time, since I can see that the issues are not unique to me. The app, and probably the team who decided to roll out such an awful app needs a MAJOR overhaul!!!
Absolutely useless app!!! DELETED.
Have a Problem with My Porsche? Report Issue
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- Pulling issues faced by users like you is a good way to draw attention of My Porsche to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a My Porsche customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Porsche.
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