EGCC app not working? crashes or has problems?

EGCC Status

Last Updated on 2023-11-02 by Eastern Gateway Community College

I have a problem with EGCC

Are you having issues? Select the issue you are having below and provide feedback to EGCC.

Read all Solutions

Fix Now in One Click

User reports:
No current problems

User reports 0

Have a Problem with EGCC Mobile? Report Issue

Common EGCC Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot EGCC app on iOS and Android devices. Solve all EGCC app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

EGCC iPhone Issues and Solutions

EGCC iOS app crashes, not working, errors
EGCC iOS app network issues
EGCC on iOS has black/white screen

EGCC Android App Issues and Solutions

EGCC has errors/crashing/not working
EGCC server network connectivity issues
EGCC has black screen

EGCC iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever EGCC app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix EGCC app crashes or not working on Iphone (iOS):

Close and restart the EGCC app on iPhone
Update EGCC app to the Latest Version for iOS
Uninstall and reinstall EGCC iPhone app
Update your iPhone to the latest iOS version

Fix EGCC on iPhone unable to connect to server/internet connection issues::

To resolve EGCC network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix EGCC black/white screen (blank screen) on iPhone:

Follow the EGCC iOS app troubleshooting guide Here →

EGCC Android App Issues and Solutions

Fix EGCC not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent EGCC app issues:

Force Stop the EGCC App
1. On android, goto "Settings" » click EGCC app. » click "Force Stop".

Update EGCC to the latest version on PlayStore

Clear EGCC App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "EGCC app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch EGCC.

Fix EGCC unable to contact server/ EGCC internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click EGCC » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got EGCC » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch EGCC on android.

Solve EGCC black/white screens issue on Android:

Follow the EGCC android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Eastern Gateway Community College, developers of EGCC.

About this app

This is the official mobile app for students attending Eastern Gateway Community College. - Viewing your current and upcoming class schedule. - Viewing your degree plan and progress towards graduation. - Access the latest news and information about events going on at our various campus locations and online. - Access to our directory to easily contact various college departments for assistance. - Access to building maps, health & safety, and parking information for our various campus locations.