Cerebral Status
Published by Cerebral Inc. on 2023-12-11 Cerebral offers online psychiatric and therapeutic help for anxiety, depression,
insomnia & more. Without leaving the comfort of your home, you can have:
-
Video/phone appointments with your prescribing mental health provider
- Ongoing
sessions with your therapist or care counselor in which you can discuss your
progress and learn new skills, like mindfulness
- Any prescribed medications
delivered straight to your door
Gettin.
Are you having issues? Select the issue you are having below and provide feedback to Cerebral.
problems reported in the last 24 hours
Reported Issues: 14 Comments
By Jai 10 months ago
Cerebral app or online isn’t working won’t let me get past onboarding. It says “select frequency”. I’ve emailed a bunch of times and no help!!
By Kayla Daniels 1 year ago
It won’t let me finish onboarding
By Sarah Higgins 1 year ago
Won’t let me finish onboarding on website or app
By krystal 1 year ago
wont let me pass onboarding
By stephanie 1 year ago
everytime i log in with the face id, the screen just turns white…. trying to schedule an appointment and this is extremely frustrating
By Patricia Crawford 1 year ago
App logged me in using the face feature, and it brings up the screen, but after a prompt, the whole screen goes blank.
By Kim Arciuolo 1 year ago
My app is just white screen !
By Kavita MacDonald-Strong 1 year ago
I’m having the same issues as others, keeps saying I need to complete onboarding even though I already have. Completely unable to use the website or app for anything. Having to go through support email for EVERYTHING. Cannot see messages or message anyone, I can’t make appointments or cancel or reschedule, I wasn’t able to pick out my prescriber or therapist they were randomly (?) assigned to me, the therapist was awesome and referred me to a different therapist who will be able to help me more. I have no idea who my care team is, and the support emails are responded to randomly, and by different people. So it’s all a mess, I don’t know who is on my team at all, I can’t make appointments, or choose my therapist or team, something which was a big reason I signed up for this service. It’s only week 2, hoping things will get fixed. But from what I’m reading, the website and app have serious tech issues and many people have been having the same issue as me for months. If they don’t fix this issue I may cancel. It’s exhausting and extra stress I don’t need when starting therapy.
By Jen 1 year ago
It directs me to onboarding and just freezes there.
By Eldrick Penabella 1 year ago
Trying to schedule appointment and website keeps freezing. Getting me super frustrated because you guys already CHARGED ME
By Rach Kraush 1 year ago
Won't let me log in on app or website. It says I need to complete onboarding (I completed the onboarding months ago). When I try to view the issue per the system's prompt, I get “an unforeseen error has occurred.” Thus, I cannot access the platform. I have also been getting multiple random charges. But, I can't log into the app or website to see why.
By Jade 2 years ago
Wont let me log in app: says I need to complete onboarding (I’ve had it for 6+ months). When I try to complete online, I get “an unforeseen error has occurred.” Cannot access anything.
By Darla Eaves 2 years ago
Can't make payment, many calls to company, no one is fixing it, my apps keep getting rescheduled.
By Lacy Matthews 2 years ago
Every time I open it, it’s immediately crashes
Common dislikes about Cerebral app
- Unable to treat everyone with ADHD
- Forced to reschedule appointments with prescriber three times
- No response in the app
- Prompted by recordings to seek assistance through the app
- Void of clearly set expectations for new patients
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Common Cerebral Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Cerebral app on iOS and Android devices. Solve all Cerebral app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cerebral Inc., developers of Cerebral.
100% Contact Match
Developer: Cerebral
E-Mail: [email protected]
Website: Visit Cerebral Website
Since my therapist referred me to this app, I get to talk not only to my prescribing doctor but also to a care counselor who makes herself available to answer all of my questions. “What an easy way to access really awesome care. this app makes it easy - and my doctor and care counselor really care about me. It’s like having a full mental health team on-call: wherever and whenever you need them. this app can have positive impacts on your mental health and well-being, just like it has for so many of our patients. “My therapist suggested I consider antidepressants months ago, but the cost to see a psychiatrist was too high. When I first signed up, I thought it would be all about medication, but my Care Counselor Steven has shown me techniques like deep breathing exercises that really calm me down when I’m having a hard time. Have regular check-ins with your mental health provider and counselor. Now, you can easily access your this app meetings and message your care team with your Apple device. Get on a video/phone call with one of our prescribing mental health providers. 5. Getting started is easy, and many members can have their first visit within 20 minutes of signing up! 1. this app offers online psychiatric and therapeutic help for anxiety, depression, insomnia & more. Membership plans include prescription services, therapy, or a combination of both. 3. Tell us a bit about your symptoms by answering a few short questions. 2. Select a plan that suits your needs. Receive any prescribed medications within just a few days. 6. So I just didn’t try antidepressants at all for a while.
