Cerebral Status
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problems reported in the last 24 hours
Summary of Cerebral Problems 😠👌🔥
- Unable to treat everyone with ADHD
- Forced to reschedule appointments with prescriber three times
- No response in the app
- Prompted by recordings to seek assistance through the app
- Void of clearly set expectations for new patients
14 Reported Issues: 😵🆘🛟🚨📢
Cerebral app or online isn’t working won’t let me get past onboarding. It says “select frequency”. I’ve emailed a bunch of times and no help!!
It won’t let me finish onboarding
Won’t let me finish onboarding on website or app
wont let me pass onboarding
everytime i log in with the face id, the screen just turns white…. trying to schedule an appointment and this is extremely frustrating
App logged me in using the face feature, and it brings up the screen, but after a prompt, the whole screen goes blank.
My app is just white screen !
I’m having the same issues as others, keeps saying I need to complete onboarding even though I already have. Completely unable to use the website or app for anything. Having to go through support email for EVERYTHING. Cannot see messages or message anyone, I can’t make appointments or cancel or reschedule, I wasn’t able to pick out my prescriber or therapist they were randomly (?) assigned to me, the therapist was awesome and referred me to a different therapist who will be able to help me more. I have no idea who my care team is, and the support emails are responded to randomly, and by different people. So it’s all a mess, I don’t know who is on my team at all, I can’t make appointments, or choose my therapist or team, something which was a big reason I signed up for this service. It’s only week 2, hoping things will get fixed. But from what I’m reading, the website and app have serious tech issues and many people have been having the same issue as me for months. If they don’t fix this issue I may cancel. It’s exhausting and extra stress I don’t need when starting therapy.
It directs me to onboarding and just freezes there.
Trying to schedule appointment and website keeps freezing. Getting me super frustrated because you guys already CHARGED ME
Won't let me log in on app or website. It says I need to complete onboarding (I completed the onboarding months ago). When I try to view the issue per the system's prompt, I get “an unforeseen error has occurred.” Thus, I cannot access the platform. I have also been getting multiple random charges. But, I can't log into the app or website to see why.
Wont let me log in app: says I need to complete onboarding (I’ve had it for 6+ months). When I try to complete online, I get “an unforeseen error has occurred.” Cannot access anything.
Can't make payment, many calls to company, no one is fixing it, my apps keep getting rescheduled.
Every time I open it, it’s immediately crashes
Have a Problem with Cerebral - Mental Health? Report Issue
Common Cerebral Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Cerebral app on iOS and Android devices. Solve all Cerebral app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Cerebral Inc., developers of Cerebral.
Since my therapist referred me to this app, I get to talk not only to my prescribing doctor but also to a care counselor who makes herself available to answer all of my questions. “What an easy way to access really awesome care. this app makes it easy - and my doctor and care counselor really care about me. It’s like having a full mental health team on-call: wherever and whenever you need them. this app can have positive impacts on your mental health and well-being, just like it has for so many of our patients. “My therapist suggested I consider antidepressants months ago, but the cost to see a psychiatrist was too high. When I first signed up, I thought it would be all about medication, but my Care Counselor Steven has shown me techniques like deep breathing exercises that really calm me down when I’m having a hard time. Have regular check-ins with your mental health provider and counselor. Now, you can easily access your this app meetings and message your care team with your Apple device. Get on a video/phone call with one of our prescribing mental health providers. 5. Getting started is easy, and many members can have their first visit within 20 minutes of signing up! 1. this app offers online psychiatric and therapeutic help for anxiety, depression, insomnia & more. Membership plans include prescription services, therapy, or a combination of both. 3. Tell us a bit about your symptoms by answering a few short questions. 2. Select a plan that suits your needs. Receive any prescribed medications within just a few days. 6. So I just didn’t try antidepressants at all for a while.
