Moodfit Status

Last Updated on 2025-03-22 by Roble Ridge Software LLC

I have a problem with Moodfit

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User reports:
No current problems

User reports 0

Summary of Moodfit Problems 🔥

- The weekly reports could have more summarization.

- The app's accessibility with voiceover could be improved.

- The page-loading-time is slow, even when connected to stable WiFi, which can make navigating the app difficult.

📋 4 Reported Issues:

Donna Boley 2023-04-08

On both my iPad and android phone I get the message Connection issue. Try again My Wi-Fi is working with everything else

Miranda P Guy 2023-03-16

Moodfit keeps saying it can't connect. I have cleared the cache, restarted the phone, tried logging out and back in, and uninstalling and reinstalling. Nothing works. What's going on here?

Jak Sterry 2022-08-20

I did the PHQ- 9 score and it locked on this screen so cannot get any of my other info or record anything. Over 24 hours now. Any advice welcome. I have restarted phone, followed all tips but the PHQ-9 SCORE is stuck.

Anne 2022-07-26

I have a problem with the moodfit app. I am trying to send data to my provider and the only option I get is email or upload csv file. I tried to convert to pdf file but it cuts half of the information I put in on a daily basis. How can I fix this issue?

Showing 1-4 of 4 reported issues:

Have a Problem with Moodfit: Mental Health Fitness? Report Issue

Common Moodfit Problems & Solutions. Troubleshooting Guide

Table of Contents:

Moodfit iPhone Issues and Solutions

Moodfit iOS app crashes, not working, errors
Moodfit iOS app network issues
Moodfit on iOS has black/white screen

Moodfit Android App Issues and Solutions

Moodfit has errors/crashing/not working
Moodfit server network connectivity issues
Moodfit has black screen

⚠️ Troubleshoot | Fix Now in One Click

Moodfit iPhone Issues and Solutions

How to fix Moodfit app crashes or not working on Iphone (iOS):

Close and restart the Moodfit app on iPhone
Update Moodfit app to the Latest Version for iOS
Uninstall and reinstall Moodfit iPhone app
Update your iPhone to the latest iOS version

Fix Moodfit on iPhone unable to connect to server/internet connection issues::

To resolve Moodfit network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Moodfit Android App Issues and Solutions

Fix Moodfit not working on Android, crashes, errors or is unresponsive:

Force Stop the Moodfit App
1. On android, goto Settings » Moodfit » click [Force Stop]

Update Moodfit to the latest version on PlayStore

Clear Moodfit App Cache and Data:
1. On android, goto Settings » Apps » Moodfit » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Moodfit.

Fix Moodfit unable to contact server/ Moodfit internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Moodfit » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Moodfit » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Moodfit