Contact Cerebral Support

by Kamik00

I canceled my subscription back in February of 2021 after months of being unsatisfied. I had never once felt cared about, my “care team” felt completely robotic, I was NEVER taken seriously. So, I followed all the steps to cancel my account, couldn’t log back into it and thought everything was settled.. turns out, I was continually being charged still, without my knowledge, or any notification of any kind until December 2021!! Then they gave me the run around and played the blame game, I was promised my problem would be resolved but it never has been. You know, for a company that is supposed to CARE about people, THEY DON’T. Once I got that startling email about charges to my card I logged into my account and saw I had several messages from my “care counselor ”, I never responded, for MONTHS, but somehow they couldn’t figure out that something was, you know, off? “Hey maybe we should try a little harder to contact her and see if everything is ok?”. I had to file a dispute with my bank and cancel my card to get my money back and keep them from stealing more. They are still trying to charge my card. I have once again gone through the cancelation process, nothing. All I have gotten from this site is more stress, anxiety and a further distrust or medical personnel.

by Regina.mcleod

When I signed up for cerebral I chose the medication + therapy option because I was really excited to meet with a therapist (I specifically wanted someone with a PsyD or PhD, which they made seem like would be available with this option). I chose the more expensive option for this purpose. I then fill out my information to find that there are ONLY 2 therapists in my state on the app and that neither of them have availability that works for me and neither of them are PhDs or PsyDs. I was a little bummed, but I thought "no big deal, I will just switch to care counselor + medication". So I immediately emailed telling them about what happened and they said they would not refund me the difference between care counselor + medication and therapy + medication. Even though I did not use any of the therapy services and I emailed them immediately. They are in it for the money, 100%. They would rather lose me as a customer and keep my extra cash than make things right by letting me switch my membership and continue to be a customer. I am appalled with this company that claims to care about mental health. I asked my customer service representative if I could speak to a supervisor about this issue and have been ghosted for 3 days. Do not trust this service.

by PinkCure

This service was great in the beginning. Then a few months in, it wasn’t. This was fraud and a farce. Monthly payments to speak to someone at inconvenient times months apart. Care councilor only ever asked me if my medication was working. She spent the entire 30 minutes on that one question and typing. She would ask me the same questions about my medication in that same session over and over. After a while, I stopped attending. My opinion is she was multitasking. She was definitely working on other things as 30 minutes to type a one sentence response for that same question is ridiculous. Actually, the one time I was sobbing and needed to talk she was unfazed and cold and told me I had 15 minutes left so I never opened up to her again. I only kept cerebral this long because of my medication but then I stopped receiving those too. I haven’t seen a bottle of medication in about 8 weeks. Last refill was December 9th and it’s February 2nd. Once your class action suits begin, I will gladly be joining them. This is fraud and someone is eventually going to do something about it. Daily Mail did an entire article about the Cerebral being A scam a mere month. More and more people are catching up on the garbage this is.