Contact Cerebral Support

by Brianna Xcv

I initially turned to cerebral when I needed therapy desperately, and struggled to find a therapist/psychiatrist in person who would take on new clients due to covid. I decided to go through with the subscription on here only to find out they had no available counselors and could only help me with getting medication. I proceeded with the mindset that I now only needed to look for a new therapist and could scratch a psychiatrist off the list. Terrible choice. Within the few months I've had cerebral, I've been forced to reschedule appointments with my prescriber THREE times already, and the only explanation I was provided with was "Unforseen circumstances". Normally I would be understanding of this, but three times is just unbelievable! Especially considering that due to this, I could not get a refill for my prescription before it ran out and went practically a week without my meds after only being on it for a month. Not to mention that your only source of communication through the app is a chat feature that could take anywhere up to 2 days to respond, and you can't even schedule an appointment until the notification pops up promoting you to do so. So if you feel you need an appointment quickly, good luck making one. I would say to anybody, take your money elsewhere and save yourself the headache. For an app that is meant to help people and provide somewhat of a safe space, they've really offered nothing but more frustration for me.

by 2cent-s

My appointment with the prescriber occurred about an hour after my scheduled appointment time which was an inconvenience because I had already adjusted my schedule. I do have to say the prescriber was so nice and knowledgeable, but the negative experience with them was probably just a product of the inconsistent service with this company. The medication wasn’t entered, so I tried to reach out to support through the app to inquire. After no response in the app, I called the contact number for support only to be prompted by recordings to seek assistance through the app. I’m given the vibe that representatives shouldn’t be bothered by phone. I felt completely lost in the process, and the portal is void of clearly set expectations for new patients. Only at the time of sending my cancellation email did I receive a response through the app and a voicemail. This made me think back to all of the negative reviews I read about people having lapses in therapy or medication due to a buggy system and poor communication. And by the way, cancellation is a process in and of itself. You can’t even remove your own card information from the portal. It truly felt like a I was number/sale rather than someone seeking genuine services and treatment. I didn’t even bother asking for my $30 refund (discounted first month). Just keep the money at this point. This was not a good experience for someone in need of solid mental health services.

by DerpKiti

Edit: as of 9/14 I canceled my subscription. These people will not work with you to get your medication they prescribed. I WAS CONTACTING CUSTOMER SUPPORT FOR 3 WEEK WITH NO POSITIVE RESULTS. For whatever reason they never gave me the option to mail it out despite it being their services gimmick. 4 request for updates later, giving 3+ business days each time, I got fed up. Potential users, please be aware, they won’t have your best mental health interest in mind and will make them worse. Emailing the person who responds on here is a joke and they are rudely blunt.

I was subscribed Prozac by my Cerebral prescriber on the 8/28. It is now 9/10 and I have yet to receive a prescription that said would take 3 days maximum. I wrote them 3 times so far with no resolve other then “did you want it to a local pharmacy or shipped?” Um. This service is supposed to allow you to buy your medications online, not once was I told or discussed a local pharmacy. I literally JUST want to buy the prescription they put me on. No one seems to be taking this seriously or looking into it. I’m definitely considering a credit card chargeback and canceling a service I really wanted and needed. Such a shame since they had glowing reviews. I’m convinced this company has no compassion for the people trying to seek help. Also, the care coordinator who responds to these bad reviews is the same responding in my app. They don’t care and it’s been weeks already. She isn’t helping.