Arizona app not working? crashes or has problems?

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1 User reports:
App has problems
 User reports 1

⚠️ Most reported problems ⚠️
Something else
94.1%

Connection
5.9%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Arizona Problems 🔥

- Mobile ID not accepted in some places

- App not able to take photo of license on iPhone 12 Pro

📋 16 Reported Issues:

C
Chris Vernia 2023-10-03

app crashes when i try to open and tries to login via face id.

J
Jonathan Bailey 2023-09-29

Arizona Mobile ID stopped working after I upgraded the OS on my Apple iPhone 14 Pro Max to iOS 17. The app appears to be trying to log me in but then it just aborts and leaves me back on my home screen. I have tried uninstalling/reinstalling, going through the whole process of setting up again by taking pictures of my physical license again, etc. It tells my setup has been successful but when I open the app the same thing happens. I have also tried resetting FaceID in my phone's settings.

S
Stevan F Odachowski 2023-09-09

I cannot get the app to open with my Face ID or with my PIN. I have an iPhone 13 and the camera will not focus. The app tells me my PIN is incorrect when I enter it. Any suggestions on troubleshooting g?

F
Felicia Selico Robinson 2023-07-27

when trying to open the app, after doing my face ID the app just shuts off. I have tried uninstalling and reinstalling but nothing works

⚠️ Troubleshoot | Report Issue ⚠️
R
Roberto Spinelli 2023-01-16

App fails to focus iPhone 14 camera when attempting photo of identification. Unable to proceed beyond the step of the procedure. I have tried repeatedly since getting this iPhone this past fall! I notice from comments above that this problem has existed for quite a while!!

K
Kelvin Kinsey 2023-01-12

App fails to focus camera when attempting photo of identification. Unable to proceed beyond the step of the procedure.

R
Richard Racicot 2022-12-30

I had an account all setup with iphone 12 Pro Max. Upgraded to iPhone 14 Pro Max and camera will now not focus on drivers licence to re-enter a new account.

K
Kurtis Langley 2022-10-03

The app will not focus the camera when trying to take a picture of the ID while using IOS

D
Debra E 2022-09-14

I request the verification link to my mobile and I receive nothing. I have been trying for a few hours.

⚠️ Troubleshoot | Report Issue ⚠️
K
Kevin M McAndrews 2022-09-13

The App will not send me a verification link. I have tried all morning.

K
Kathy G. Short 2022-08-14

The link sent by text does not work, so cannot proceed. In the text the entire link is not live only part of the link is live. So when I click on it, just get a message that the link is not working

E
Edward Rubottom 2022-08-12

The verification link fails... DNS error, site cannot be found.

R
Richard Rust 2022-07-12

It keeps telling me, Connection Problem

M
Monifa Williams 2022-06-27

Verification link sent via text is shown as unavailable when clicked on so I cannot register

⚠️ Troubleshoot | Report Issue ⚠️
V
Veronica Drinkwater 2022-06-13

Pink on text verification not working. Says webpage not available.

T
Thomas J Craig 2022-06-08

When clicking texted link, browser returns invalid link. Samsung s21 ultra Android 12, all security updated prior to attempt

Showing 1-16 of 16 reported issues:

Have a Problem with Arizona Mobile ID? Report Issue




Common Arizona Problems & Solutions. Troubleshooting Guide

Table of Contents:

  1. Arizona iPhone Issues and Solutions

  2. Arizona Android App Issues and Solutions


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Developer: GET Group NA




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