Zenni - Eyewear for Everyone™ Reviews

by Mencar.fm

I’m a truck driver who normally orders through phone decided to go this route and get new glasses and save money as advertised (but I didn’t really) compared to Dr Tavel first order description through phone didn’t give all necessary details ( my fault for not doing order on a true computer) so I got children size frames I said ok sent back in redid order at home computer second frames sent defective hinge with a screw that isn’t all the way through striped as it won’t go in or come out bad quality control I get that this is a mail service after sending a bunch of pictures (twice) and you can clearly see the issue there still wanting glasses sent back so they can look for themselves as you repackage pay for shipping going and coming And a customer service reading of a teleprompter hearing me but not listening What a mistake should have just payed Dr Tavel got to use insurance less headaches $200 waist of time

by Heavy Melon

Zenni is a joke, use their website! don’t waste your time testing their crappy app for free.

worst sign-up experience ever. not only does Zenni not play nice with autocomplete, the password field isn’t recognized as such so you can’t even save your password in icloud keychain. then the autogenerated password won’t work because it’s more than 14 characters long…. there is no reason for a length maximum so this app’s security practices are out of date or their database is a dinosaur.

in the end i couldn’t even sign up for an account without getting a vague error “Socket timeout has expired” repeatedly so i had to sign up on the website. when i tapped “rate Zenni ” from within Zenni Zenni store said “that app is not available in the store” so they must have a stale link too.

clearly they didn’t even do the most brain dead testing of Zenni.

by Carrie35

I’ve been a customer for the past year, I loved scrolling through the glasses to see if there is a something that catches my eye. The new update has made that impossible. There is no sort feature, the filter has removed the category of “all plastic” and “all metal”. The glasses are now in a single column instead of the double from the previous version. They have the chat not at the bottom of the screen so the next page is not accessible. I guess I’m not going to getting any more glasses. I’ll just keep the ones I have now.

by Nae Nae 42

So my review is O2 star because I have been trying the virtual Tryon for over a year. Probably even longer. My face and head are small. Every time I try on a pair of glasses they are so big on my face no matter what I do. I change the size to extra small. I’ve changed the pupillary distance. I’ve had the ophthalmologist change my prescription and put every measurement down that’s needed. I try to iron keep glasses extra small yet still on virtual Try on they are extra large on my face. So then I have to order them and pray that they’re the right size and look OK. So now this time my glasses broke and I’m ordering new ones and it has a sign onto my account It brings me directly to picking glasses and I can’t find a place to go onto my account through Zenni which is crazy. I can’t tell you how many times I had to start over again this is happened to me many times in the past year that I gave up. It takes me too long to order the glasses then I get onto the payment part and if you mess up there, you have to start all over again it’s very frustrating. If the website was easier to maneuver and I could find the right size, Tryon for glasses and see how they actually look on my face, I wouldn’t get so frustrated. If it didn’t take me two hours to order a pair of glasses I would not get so frustrated. And at this point, I was going to order two pairs but I think I’m just gonna go someplace else near me to order them.

by Whyisthenicknamesohard85

I have ordered glasses from here several times and it’s always taken a little while for my eyes to adjust. For me it was worth it because the glasses are so much cheaper. This last time I had a pair that my eyes aren’t adjusting to and when I look closely it’s because one of the lenses doesn’t fit in the frame correctly. I made the mistake of attempting to use Zenni to contact them through the chat and what a waste of time. It wants you to upload a photo but every time you try to do it it kicked me out of Zenni (app was fully updated). So I had asked to talk to a live agent. Each time I had to back out to get them information they needed it kicked me out of that chair and I’d have to start all over again. The last time I specifically asked if I would be able to get back in and was told “of course” which was incorrect. Not sure what’s happened because I’ve always had a good response previously but this is a bit ridiculous. my recommendation is if you’re going to use this app get just one pair of glasses and see how that works before you spend a bunch of money buying several pairs.

by RenaenaeM

I ordered my first pair of glasses on Zenni, waited about 2 weeks for them to come in and then when they came in realized they were not my prescription. I chatted with an agent, who was not very helpful by the way but had to call the next day to get instructions on how to return the glasses. The live agent was even worse, he didn’t listen to what I was trying to say and was talking over me. He definitely needed a lesson in customer service. After my store credit was issued and I went to order my second pair that Zenni entered a prescription that was not the one I entered on my profile ands I didn’t catch it the first time. When I went to change it it would let me select my saved prescription, I had to enter it manually. It was the live agent though, after all I missed it the first he was just flat out rude. Don’t think I’ll ever use Zenni or recommend it to my family and friends. Sorry so long

by Bradley Clark

It’s difficult to find, even more difficult to change, and doesn’t assist you to ensure your eyes are level. There’s no way to redo the photo, as far as I can determine, while you’re setting it up. The set up gives you no time to pose properly, it just races through. Extremely frustrating, especially as I can see the value in the feature but it’s compromised by how it captures your image. Also, I have a narrow nose so bridge width typically determines which frames work for me. this app lists this no where I can find in Zenni . So it’s nearly pointless for me to order glasses from them when I have no idea if they’ll fit my nose.
Zenni also rejects Hide My Email addresses (I tried three). I doubt they sell user’s email addresses, but at the same time I’ve been surprised discovering other mainstream companies doing it, and not accepting HME addresses is suspicious.
Seems they have excellent products. Wish they had an excellent app to complement that.

by Tidboy82737384&3

I’ve seen ads and a few reviews for this. Seeing as I’ve been wanting to replace my lost glasses for cheap I wanted to try them out. I haven’t gotten a chance to even order though. The virtual try on feature isn’t great. It states to use a card to scale to the glasses, however it doesn’t even use that photo for the try on. Every time I reopen Zenni , my favorites items are gone. I tried to add a pair of glasses to my bag to check pricing and shipping, and after that point I’ve been met with a loading screen for at least 5 minutes. I restarted my phone and deleted Zenni and downloaded again and still nothing. When I went to try and add one of the protective cases to my cart, I kept getting a “user not authenticated” error. Seeing as there’s a lot of good reviews for this service I’m not sure why so many issues, but I’m hoping this is fixed soon as I’ve found a pair I really like.

by Some Guy Who Is Disapointed 05

I have been using this app for quite a while. I have enjoyed probably 15 pairs of glasses, plus I got my wife and my mom into ordering glasses from them. Several years of glasses and all of a sudden it’s like they have just given up.

First off, I just ordered a pair and even though they seem to have tripled their prices, I was ok spending that. My prescription has not changed and I had signed in with my account, just like I have for the last several pairs, but the glasses showed up with no prescription so totally unusable by me. They will end up as a toy for my kids I’m sure.

The second issue is Zenni . It’s just blur. I understand it’s a glasses app, but do you need some kind of special glasses to use it? I have deleted it several times hoping that a new download would fix it, but no good yet.

by Sooska

I’ve used this app for a few years. Zenni needs upgraded. In the filters you can’t set a custom size like you can on the website making it, for me, useless. You can’t access your full account such as the photos used for the try-on feature in order to change the default or delete them. Finally the biggest problem was when I tried to upload my new prescription it first gave me the option to scan it and upload it. It couldn’t save it then that option just disappeared. I tried to manually enter it and at first it wouldn’t save it because it told me it was an “impossible” prescription. SO I called them and the phone rep told me to enter it on their website because Zenni is “glitchy” with certain features. That worked. Fix it, this app. It’s a good idea but needs a lot of help.

by 986422680

Every time I open Zenni I am asked to sign in. After signing in and looking at a few frames I click the little heart to see my favorites, Zenni is AGAIN asking me to sign in. Even if I’ve just signed in to my account, if I’m not clicking on a frame to view Zenni will prompt me to sign into my account. It’s absolutely ridiculous! Especially when there is a little box that says “remember me” on the sign in page that I’ve had clicked since first making my account. Zenni is great if only they could fix this bug, having to sign in over and over again is very annoying.

by JBarr70

Well, first of all Zenni will not rotate to landscape view on my iPad, which is super-annoying. Also, I don’t understand why my saved prescription is not an available option to load on every pair of glasses I select. Seems like we should NEVER have to manually enter in our prescription details on individual frames once the prescription is in our profile. Sure, it loads perfectly on the 1st pair you select, but as you continue shopping, often you have to manually input the prescription details for subsequent pairs that you add to the cart. I haven’t actually received my glasses yet, so this review is only for Zenni . I wound up not even using Zenni , and just ordering my glasses through the this app website. Sad.

by KdBrown6454

Selection and price can’t be beat. I love this app but this review is regarding Zenni . Trying on with the video is not helpful at all. Every pair of glasses look like they are way too large for my face. Some have the try on feature that works like a filter where the glasses magically appear on your face. I have to screen shot it with my camera and then look with my actual glasses (because I can’t see anything close up). But I get a real visual of what the glasses look like on my face. I wish all of the selections had this feature. Also, it would be a huge help if we could save our preferences when using the filtering process (color, shape, size, lens type, etc…). It gets old going through that process each time you log in. I believe it would make the entire process so much easier if these things could be addressed.

by The Hunter Lol

Would be nice if you could search for glasses. Can’t seem to find a search bar to type in the glasses number. When I go to the cart button that’s where I find the stupid search bar for about 2 seconds. When I try to press it, it just turns goes off from the cart thing and just says on a blank page “you have nothing in your cart” which is really killing me. Been a customer for you guys since 2018. Glad you guys have an app now but definitely needs some work. The virtual one needs work too because the glasses look like they are sharpie on your face. The other thing too is I try checking the description of the other glasses I have gotten in the pass to see the width on them to see if I should go bigger or get smaller ones but can’t even do that to those that I have purchased in the past. I have deleted and reinstalled Zenni clear cache and just keeps doing the same thing making shopping for me really difficult. Hopefully those get fix soon or see better improvement on stuff.

by Irramos09

I have bought my glasses from this app for the last 13 years, and I swear by them. I’ve been super impressed with every single pair of glasses I’ve bought here and the prices simple can’t be beat.

I love that this app is always trying to improve and make features that much more accessible and modern and I really haven’t noticed an increase in their prices as they do so, unheard of for a company. I tell everyone about them.

This is the first time I’ve seen their app and I’m excited about it but I have a few downers about it. 1: specific styles of glasses aren’t easy to find. You can search by shape, OR color, OR style, but you can’t filter out choices (at least not as far as I can tell) to combine those options and narrow down to what you want like you can on the website. This makes it hard when I’m looking for specific glasses that I want to try on. 2: you can’t upload a new AR try-on photo from Zenni (again, as far as I can tell). That’s a bummer, because if I have an app for something, I want it to have as many or as least the same key features as the site does, and those two features make it to where I don’t want to use Zenni . The website is currently the only way I’ll shop on this app.

But I still WILL shop from this app and nowhere else! I recommend you do the same.

by DJ'er

The apps general functionality works great. Shopping and checkout is easy. However, the virtual try on feature needs some work. It’s the primary reason you’d need to use Zenni vs the website, and it’s broken. It says to put a plastic card (credit card) against your forehead for scale. Great, easy enough. The resulting scale is WAY off. Makes the glasses crazy oversized on my face. I’m talking giant clown glasses oversized. I tried it over and over and over again. Different cards. Different locations. Different lighting. Different angles. All with the same result. I used a piece of paper cut smaller than a credit card and bam, I tricked Zenni into giving me a realistic scale. But I can’t trust it to be an accurate scale. Would be nice if I could hold a ruler up to my forehead instead and let me set my own scale with a digital ruler overlay.

by Dm33

I’ve used this app before. App is decent. Lets you do virtual try on that’s better than website.
But their service is glacially slow. There must be other services with decent prices that don’t take forever to make and ship glasses. It can take almost a month between them waiting at least a week to even make the glasses and someone walking the glasses cross country with the slowest shipping available. Ordering premium shipping can make it much faster but it no longer because as good a deal. And if your prescription is high power, has astigmatism and or prism the charges keep piling up. $7 glasses turn into $70 glasses then throw in $20 shipping to make it arrive in reasonable time and the $7 glasses turned into $90, add in tax and in some places your now up to almost $100. And that didn’t include the coatings they push in you.
Then when you get the glasses you may discover misadjustment. No one to fit them to your face.
Bottom line, it may not be the deal it appears to be. Can be better off at a local place. Get your glasses in an hour, not a month. Make sure they fit and can be fixed or remade immediately rather than wait months.

by Ash Nak

All the basics are there, and you have most of what you need to get good glasses. My issue is in the details. The user experience design needs improvement. For example, I saved multiple images and videos trying on various glasses and my library was cleared without notice. Another issue, when going to checkout for the lenses it’s only organized in the first screen so when you want to go back you have to start over. Also, why isn’t polycarbonate impact resistance offered as an option on all glasses? I’ve chosen multiple frames only to get to checkout and find out they won’t apply the impact resistant lense to the frames I chose. Very frustrating. It’s also frozen and automatically closed out on me. I have to keep logging back in without notice that I was logged out in the first place. I think what’s in there is good, but hopefully they take the time to iron out the kinks in the user experience of Zenni . (I’m a consumer experience strategist so my eyes are also trained to notice these details). All that being said, I still use Zenni because it’s convenient and easier than any other option I know of right now.

by CalliC224

Monday, September 30th, I ordered a pair of glasses but accidentally added the wrong pair to my cart and bought those instead of the correct ones, which was totally my fault, so I called the this app optical phone number and I got the order cancelled. I received a confirmation email saying the order was cancelled and I would receive a full refund within 2-3 business days with the possible exception of time it would take for the refund to show up in my original payment method account. I waited for 2 days and checked on the progress of my refund and was told by this app I would receive the refund within the week and so I was like cool. Next day, I checked with venmo support to make sure there was a refund pending from this app and the agent said there was no refund pending at all and that they would start a dispute. As soon as they opened the dispute, I got an email from this app not even 2 minutes later saying they have processed the refund and it should appear in my account within 24-48 hours. I’m still waiting for it to show up in my account, but it’s kind of annoying that they never even started the refund until I got ahold of Venmo support to reach out to them. Don’t be like me, make sure ur thorough before purchasing anything from here. Make sure u add the right glasses and lenses to ur cart and always check the reviews with pictures.

by Butterfly2357

The site im is ok. The troubles started with payment. I went through all the steps, thinking I had placed my order. Could have sworn I did. When I went back to check on it, it was still in my cart. I checked my bank account and nothing was taken out for this app optical. Ok, maybe a misunderstanding on my part. But right now, I tried several times to place an order but was unable, when it came to the payment. The submit payment button was grayed out, no action could be taken. I checked my bank account to make sure I wasn’t charged. I wasn’t. I finally figured it out with the Apple Pay option. It just all seemed unnecessarily tricky. Not sure if anyone else had a similar experience, if so, this definitely needs to be fixed.

by Elpego

I like Zenni. It works well, but today I was trying to look through my previous orders and couldn’t get past page 1 off my orders because the icon/link this app’s Virtual Assistant is right over the link for the order pages. I couldn’t see my older orders, because the virtual assistant link is blocking it. I’ll need to find a desktop computer to find the old order I’m looking for. 😕

by Sun4lwrgirl

I loved the glasses but they are coming from china and I didn’t know that when I placed my order. So after 14 days I called and that’s when I was informed that the shipping was going to be longer than what they’re website says. And if you have ordered other items from china you should be familiar with the long shipping times and delays. The tracking is impossible to locate anywhere. They don’t use standard shipping they use a Chinese shipping company until the glasses get to the USA. They’re recommended tracking app did not give me the information. So don’t be surprised when your new glasses don’t arrive in the time frame listed on the this app website. All things considered I absolutely loved my glasses. So after I got them I forgot all about longer than usual shipping process.

by SwimmerKW

I like app. It’s easy to navigate and find what you need or to just browse through eyeglasses. You can try on the glasses virtually just like the website and all the available colors are on each pair’s page. It’s very basic and simple and I like that. Sometimes it takes a little while to load a page, but more often it’s quick.

by Not The Real Shannon Bream

First let me say “I am Techtarded”🤓 and I mean that in the sweet middle aged woman way🤣
I was able to order my glasses on line
They looked exactly like they looked on my digital try-on (actually even better)

They were perfect- fit and style!
Even my name that’s engraved in 2 different spots❤️

I’ve had my glasses for at least 6 months and I am not nice to my glasses- sat on and dropped daily! And they are still in really, almost perfect condition

The clip on sunglasses 🕶️ are also on point!
Fit and function!
You do have to be nice to them- they are a little fragile, but still pretty durable (they get dropped right along with the glasses🤦🏼‍♀️)

The reason I wound up leaving this review is because I was reordering the “Nighttime Yellow” clip-ons!!! Which are total game changers!

I had to call customer service- an issue that I ultimately figured out while on the call with Mika- it was just me being me

But this app’s customs service is top-notch!
(Like they can get in your phone screen with you and walk you through it all)

So to wrap it up
this app is an awesome choice for your eyewear!

Thank you
You’ve made it painless
Shannon K

by Louchelle

❤️We LOVE this app!!! I cannot express how grateful I am for how low these prices are and even the quality! It’s perfect! This is what it should be across the board for glasses everywhere! It’s mind blowing how expensive these other businesses can charge you! It’s robbery!
Anyway, We’ve been using this app for about 5 years now and the vast amount of times my sons vision has changed over the years. Omg and the amount of money we would’ve spent with how many glasses they went through just to get their correct prescription. Only because you know with little kids at a such a young age is it’s hard for them to be really specific with their vision test, I mean let along to even get them to sit still in a chair lol So yeah, I am so grateful for this app ❤️ Thank you, Thank you, Thank You!
Oh and just a precaution, BE ABSOLUTELY SURE about your order. Size, PD and prescription etc.. just to avoid any hassle.. that’s the only negative thing I can say about this app.

by Kimberlyellen

I live on a farm and one day I had removed my glasses to see something up close and I never saw them again. That evening I looked everywhere. So I got on this app I added my prescription details I used to Tryon with my own face, and could easily see what I would look like. I had four or five lenses I had “tried on” but I kept going back to one specific pair. So a week later I decided to give it a try. I ordered my glasses, and they actually arrived. Two days earlier than the tracker said! I was thrilled! They came in a hard case so they could not be damaged. Even in the envelope they were shipped in.. Everything I ordered, including the additional clip and repair kit. Were in my package. I will always and forever you silly and refer my friends and family members to them as well.! They are cost was 1/3 of what I’ve always paid at LensCrafters or Eye world over the years.
Thank you,this app! I’m yours for life!🌷🌷🌷

by Sweet Pea 43

I'm retired now and I've been wearing glasses since I was 11, so I've been through the process of getting them in a brick and mortar store many times in my life.
My last pair of progressive lenses cost me $850 in 2013. I've just used this app and bought glasses online for the first time in my life and I will never go back to an actual store. I just paid a little over $100 for my new progressive frames and lenses, they arrived yesterday and I am thrilled with them.
I am online now buying a second pair for back up and another one for sunglasses.😎 I feel like a kid in a candy shop, so many choices and all affordable. I have never been able to afford a second pair before let alone sunglasses.
Thank you this app! 😃

by ADuffBrew

I’ve been using this app for years. I’ve been really satisfied even with their lower end lenses. I mean, $80 for a pair of transitional progressive lenses is unreal. They’re absolutely serviceable and I love them. But you’re not stuck with just budget lenses now. this app offers a whole line up of cutting edge options.

Zenni is still pretty intuitive even with the myriad of options now available. It takes some finessing to price out all your options, something I wish Zenni did automatically, but it’s well worth the minimal learning curve.

I do continue to try the others. And there is one competitor that has a noticeably “better” shopping platform but the price differential isn’t worth it in my book. I keep coming back to this app. It offers the best balance of shopping experience, customer service, product, and price.

by Profpiddler

I’ve been shopping at this app for many years and always been very pleased with the great frame selection and colors. However now it seems like the frame quality is just not the same. Also, frames are all very shiny where before usually there were more mat so I was more comfortable ordering more colors. The big thing this time were the sizes- I was trying to find some basic aviators to replace some that were lost - most of the sizes were Large. I’m a small or narrow medium - which most women are.
And there weren’t ANY brown frames - just rose gold and yellow gold. I was able to get a couple of pairs in those but was very disappointed at the lack of choices in both frame choices and sizes. You seem to have a huge selection of lenses and options on those but if I can’t find frames I like - or look decent on me - what is the point?

by Tgdovic2

My husband recently told me about how much he loved his glasses from this app Optical but I was a little skeptical about buying frames without physically trying them on, but I decided to give it a try since I was up for a new prescription. I went online and searched through the frames, virtually tried them on, easily picked out what I liked, popped in my new prescription and was astounded how inexpensive the final price was! I honestly thought they’d be in the $300 range after putting in my very strong progressive prescription, and the total cost with shipping was less than $80 bucks!!

Bonus, the glasses I just purchased are probably the nicest looking pair, on, that I’ve bought in the 35 years I’ve been wearing glasses. And, the price is seriously unbelievable. They were less than the very first pair of glasses I ever purchased when I was in high school, in the late 80’s, from America’s Best!

My Zennies just arrived yesterday and I could not be happier with them. The prescription is perfect and they look great on. Absolutely love them. I like them so well, I just bought a second pair to have in my purse as a spare, in a different design. The prices are so affordable for my prescription I can buy a few more different styles and still come in under the cost of my 2021 eyeglass purchase from Costco! Thank you for having glasses at an affordable cost in great designs!

by Iguana Mamma

I have been using this app since 2017. Quality trending styles that are exactly as advertised. I have paid as much as $600 at the eye doctor in the past for glasses of lower quality. At these prices you can buy several to wear for different occasions. Thank you this app, I tell my friends about you all of the time because they don’t know how I can afford so
many pairs for everyday casual, work, business dress, and a night on the town. It’s easy! this app! And the quality can’t be beat in addition to the try on feature. I can see how they will look while I’m shopping! Outstanding! And we can’t forget the promo codes to save even more! I saved 30% today!

by Tsheffer

I’ve ordered from this app for the last 10 years, I still have my glasses from five years ago and they are in great shape. They offer everything you need, and at the most affordable price compared to any other company!
There are so many styles to choose from, and this app‘s website gives you so much information and answers pretty much any question you could have about glasses, even which face shape goes best with which lense shape.
I’ve had a situation where I ordered the wrong thing and the customer service got me the return label quickly and we got the issue fixed very quickly!
Will never order from anywhere else.

by HeatherMAdams

I have loved all but one pair out of the 9 pair I have purchased. And that’s only because they weren’t as cute on as I had anticipated. However they are a back up pair.
I’ve reordered the same couple pairs twice and one just ordered my third of the same. I’m really rough on glasses. I fall asleep with them on, I drop them off my nightstand all the time. My middle child has to help me find them”Jinkies”. I love that I have backups and can switch them out for a different look!
I get compliments on them all the time. Specially my favorite blinged out pair🥰
Highly recommend! I tell those that compliment me about this website all the time!

by Spratt1737

I started ordering from this app after spending $500 on designer Spectacles and I would lose them, accidentally break them, or realize the designer glasses I purchased were very low quality. I have a pair of prescription glasses in my car, my bedroom, my living room, my office, and have even left pairs at various family members because the price per pair and the high quality of this app’s products make it affordable and convenient to order several pairs so I never have to worry about not having a pair of spectacles that not only allow me to see better improving my vision tenfold but also make me look sophisticated and intellectually superior or many of my friends and colleagues despite my immaturity.

Thanks this app.

by CosmoNH

this app’s prices, frame selection, and customer service is the best. Other on line services do not have the selection that this app does. I have been using them for years and have never been disappointed. This order I got the tint for migraines for the first time and I love it. I got the least amount of tint. That was in a progressive lense. Because I wasn’t sure how I would like the tint got bifocals, they work better for my close hobbies, I didn’t get the tint. I called this app told them I wanted to get bifocals with migraine tint, took glasses back no questions got store credit and just ordered new today. Now how can you go wrong there.
Definitely check it out before buying anywhere else I think you will like what you see. I get comments on my glasses all the time

by Design Joy

For the past three days I’ve been excitedly trying to find a pair of glasses. I was given a gift card. If not for that, I would have gone elsewhere and may have glasses in my hand by now.

Zenni is not user friendly, in searching for glasses or saving Rx info, I’ve entered my Rx at least 7 times, and saved it! Only to be requested once again. The only pair of glasses that will look nice on, is the exact style I purchased 9 years ago. So much for new glasses!

I worked as an optician in the past and find Zenni, disappointing at best. I’m not saying the quality of product and service will be as milk toast as Zenni . Zenni needs a complete overhaul!

Keep it simple, to have to continue to go back and forth in all aspects of the shopping experience is not worth my valuable time.
Charts for lenses and prices would be a much more fair way to go. Not to mention the ease.

I think of the number of orders I placed in a day as an optician and find Zenni is certainly losing the company sales and customers.

Best of luck to the brave out there.

by Javontae Parks

I’ve been using this app for years now, I love the company because of simplicity of getting glasses from them and the fact they have there own manufacturing facility. Also I must add the prices are unbeatable. The reason I’m writing this review and giving this app 5 stars today is because I just found out about there fast frames. I ordered prescription glasses and In 7 days there being shipped out and they will arrive in 2 days, I’ve never received glasses in less than 3 weeks + shipping time. This is amazing because I’ve broken my only pair of glasses before and the feeling of having to deal with blurred vision for almost a month is sickening to me. this app thanks so much for running a great business.

by ValerieLK

I recently purchased a new pair of glasses , $450 with insurance, $195 out of my pocket. They didn’t fit, couldn’t see properly out of them but was told to try them longer to get used to them. Finally they told me nothing could be done because the grace period was over. My Eye Specialist told me he got his glasses from this app and gave me the this app Rx ( with the PD ). The first pair I ordered I loved except the frame was small. I was surprised to hear I could get 100% store credit on my reorder ! The second pair came 7 days after I placed the order and they are PERFECT!!! I could not have done a better job if I had physically picked and tried them on. The walk through instructions were very clear and easy to follow. THANK YOU this app !!

by Naturalcane

I just purchased my first pair of sun glasses everything went great. It started with registering and setting up my account, I then took a video of my face again a very simple step, next was virtual try on of many styles of frames, next was selecting lens this is when I entered my prescription. After selecting frames, lenses, and lens color I went to checkout filled out appropriate information and hit purchase. I received a thank you for my order. I checked back the next day I was told the glasses were in production and when completed I was told they were going to distribution center then out for delivery. I received my new sun glasses and I am very pleased.

by Binkiloo

Ordered my first pair three weeks ago they were very nice came very quickly but wherever I went to get my prescription done gave me the wrong prescription. No hassles sending it back postage paid they paid postage. Just received the new pair they’re absolutely amazing I love them.
I have had no issues with Zenni freezing since I have been using it.

by Kendall719

this app has made glasses affordable for everyone. I have used them several times and have never had an issue! I do wish Zenni had shareable links my mom liked my frames and was looking for a share link instead of copying and pasting the product number!

by Rock N Billy

I have been with this app for about 3-4 years and I’m loving everything about it… I recently had to return a pair that was too big and slid down my nose… but I have found the more you look around the site you can figure out how to find the perfect fit.. I am a customer for life!!!

by Ladybird IL

I have just worn my first pair of this app glasses and I am very happy to report they are spot on!! They fit great, the prescription is perfect, I love the frames and I have ordered 2 more pair. It was easy and now instead of purchasing 1 pair every 2 years for $600-$800 I can have multiple pairs for $200. I am so happy my friend recommended this company.

by Nickshunniebunnie

I love using this app to get my glasses! I just ordered my second pair last week and they just shipped today! I’ll be ordering prescription sunglasses soon as well! I’m even planning to order my son a pair of blue light glasses! I’m thrilled about Zenni and even used it to order my glasses, it’s definitely user friendly, well made, and nicely designed!

by Patti Boston

I’ve been a this app customer for a few years and have recommended it to many friends. I’m very irresponsible with my glasses. I leave them everywhere b cause I don’t always need them. I purchase them on this app, leave a pair on my car, a pair in the tv room. I purchased a couple more and a random pair can always be found! Prices are great.

by Madrobuck

I almost didn’t download Zenni , due to few reviews and low ratings for the ones there. I forged ahead anyway. The process was seamless for me. From virtually trying on frames using my uploaded photo to applying my saved prescription to checking out using my preferred payment —> EASY PEASY! That’s never the way for me. Anyway, well done, this app. I hope my glasses fit as well as as your app design.

by Doc Carder

I work in Ophthalmology and when I first heard about this app I asked others I work with. They said they were junk, no way progressive bifocal would line up, and not to waste my money. That was about five or six years ago! I ordered a pair, just to try them because they were so cheap. I’ve never ordered glasses anywhere else since! “ONCE” my progressive felt a little high. Our optician adjusted my noses pieces a bit and lowered it enough that it was still comfortable, the bifocal was out of my line of sight and I wore them for a year. Don’t let the cheap prices scare you. One of the technicians I work with bought some after I started and loved them. Now she has one of our old glasses displays at her house and has a color of glasses for every outfit. LoL….. I recommend this app to everyone. (My wife is an optometrist, so done tell her! Glasses is where she makes her money.)

by ShaeHTX

I found this app nearly 4 years ago, and now I have 8 pairs with another on the way! I used to spend $350 or MORE on glasses at brick & mortar retailers because my prescription is so high, but with this app I get a quality with all the extras I love for $60-80! Zenni is user friendly, and definitely makes "trying on" the frames so fun & easy! 10/10 would recommend!

by Khadj

I started using this app few years ago. Now I am a die hard this app customer. I use this app for my prescription glasses and for my sunglasses.
They are so many ways to customize my glasses. I get to try them virtually and enjoy them in no time. I do not miss spending over $400 per a pair of glasses at my optometrist.
What I love about this app is that it offers high quality products for great prices!
It is also much easier for me to shop on Zenni.
Keep up the good job! Forever grateful♥️

by Toris60

I don’t know why or how these reviewers are having so much trouble... I’ve ordered several pairs, check my prescription, saved my prescription, checked status.. never, have I had a problem with the site or app.....I’ve taken my picture and tried on multiple glasses and all the glasses I’ve ordered, look great... when there’s a problem or mistake, it’s always something I did wrong... oh, and shipping is fast and I live across the country from Zennioptical.....

by MandalayOranges

I mean for $100 I got a pair of Rx sunglasses that worked right out of the gate. I would’ve paid $400 for a pair otherwise. My insurance in awful and have astigmatism in both eyes.
I’m all about function and not fancy. Glasses work.
Case works.
Cleaning cloth is great.
Bottom line. Worth a try.

by Hotter Carl

I’ve used Zenni with an up to date phone with no issues. The camera access issue should be fixed but certainly isn’t a deal breaker. No company wants to buy pics of our ugly faces trying on discount glasses. You can see for cheap. You’ll all be ok.