Ruggable Reviews

Ruggable Reviews

Published by on 2024-10-22

🏷️ About: Meet the Wonderful Washable Rug™ It’s simple: we make beautiful, machine-washable area rugs, runners, and doormats. But that’s only the beginning.


       


Overall Customer Experience 😎


👿🤬😠 Negative experience
50.2%

😎👌🔥 Positive experience
33.9%

🙄💅🫥 Neutral
15.9%

~ from Justuseapp.com NLP analysis of 5,245 combined software reviews.



Read 38 Customer Service Reviews 👿🤬😡😠💢😤

4.9 out of 5

Shameful practices

2024-10-12

Ruggable does not allow you to sort or filter by price, and it does not have a sale section. These are necessary basics. Especially considering how rugs range in price according to size, it’s hard to figure out what fits my budget and lifestyle. This is an accessibility issue that feels like an intentional barrier created to either confuse or deter people shopping on a budget. This conflicts with the concept of this app’s brand which is about rugs design for accessible cleaning and usage.

Deceptive Premium Rug Listing

2024-01-13

When selecting a regular rug you can choose the pile height (low medium), but if you select a “premium” rug it does not say anything about pile height in the description. I did not realize premium was listed separately IN ADDITION to an being an option when you’re choosing a regular rug and accidentally bought the wrong pile. this app will not honor my discount with an exchange for this mistake that happened because of their own bad App UX and dark pattern that exists to get more people to buy premium.

Rugs

2024-01-09

I hv bought a 650$ rug I was trying to buy two more. I had a 20% discount , it said buy two get another 15% discount too. It wd not let me get my discounts no matter what I did. I hv ask for help and no response now the perfect rug I can’t get the large size! Rug. Com u r a aweful business company. Minus zero rating . I do love the first rug I bought guess they don’t want my business.

App does not apply rewards points or track purchases

2023-11-17

Ruggable is the worst. It doesn’t add spill points accurately and it doesn’t accurately keep record of your purchases and shipments. Ruggable is so much worse than the website and even worse still is the service department. They are unwilling to help and just a nightmare.

Instant delete

2023-03-12

I tried to look for their cheapest 8x10 rug. So I filtered by 8x10 size. Then sorted by price low to high. Well that sorting is based on the 2x3 size. As if we don't already have to deal with capitalist trickster garbage all day every day. Bye.

Notifications you can’t clear

2024-01-13

I detest apps that send me notifications all the time. If you want to send me notifications about the things I bought, fine, but constantly sending me notifications that constantly show on my phones Home Screen that I cannot clear about “Check this out” or “We think you might like this” is anger inducing. I haven’t even gotten my first order, so why would I purchase more of your products if I haven’t tried the first? Also, If I am in the market for something I will look. I’m not going to buy something just because you think I might like it. Very annoying.

Would be nice but keeps crashing

2024-02-20

I was hoping to shop here instead of on their site cause sometimes I like an app experience better , but Ruggable keeps crashing while I’m using it. Just downloaded a few min ago, Deleting now.

No Sync between App and Web

2024-04-12

I made an account on the website a few days ago, and downloaded its app this morning. I made favorite collections and put some into my cart on my app, and then came back to my laptop to continue the final review and checkout. But I found out my account status didn’t not synced with its app. It is pretty inconvenient and inefficient to manage my Favorites and Cart in each. I hope this will be updated as soon as possible.

UX needs major improvements and no promo combinability

2024-04-25

First off, I love your rugs, they are the best on the market, but there are several things that frustrate me with your company and your app. A rewards program should be marketed everywhere, I go to the account tab and can’t even find my rewards, only the points I have. The only way to view my rewards is by clicking a star in the upper right corner of the cart which is very frustrating and likely an accessibility issue as well. You can’t stack promos, I understand this will cut into your bottom line but a rewards program is loyalty dollars earned, they should be able to be combined with a promo, that’s ridiculous. Also, there is no view in room feature, every single major rug seller has this capability but not this app, very odd.

Mobile app needs work

2024-10-08

Unfortunately I am not able to order only a rug cover in the mobile app and the mobile app is the only way I can use my rewards. Please fix this.

Need a “View in your room” app!

2024-09-25

Disappointed to see that this app, with as much as the company has grown, doesn’t have this amazing feature. I would order more Ruggables if this was an available feature, especially since it is such a hefty investment and a tough decision at times.

Can’t call Ruggable

2024-07-13

I tried to change my order and was not able to call. Too hard to explain the problem in chat box. Wish this app had a live person to talk to.

Not as easy as website

2024-09-21

I wanted a tufted dinosaur rug for my grandson. Found the rug but not available in tufted. Had to search tufted rugs to find it. If it hadn’t been for the high price of the rug and the 10% app use incentive, I would have given up and bought from website where all options are in one place.

Love these rugs

2025-01-03

I just ordered my 20th this app rug because with two elderly dogs these rugs save my floors!
Besides I’ve found the most complementary colors for all my rooms and they’re easy to keep clean!

Fabulous Rugs

2025-02-04

My neighbor introduced me to these rugs!! I am so grateful!!! With 2 pups constantly on the move two runners greatly reduce the wear and tear on our hardwood floors especially in high traffic areas. We have two door mats that greatly reduce the amount of dirt and dust that our pups bring in from outside! Some great designs to choose from add to the general beauty and crisp clean feeling of our home. These rugs are well worth the cost!!!!

The one and only!!!

2025-03-08

I now have 7 this app’s in my home. They are the most beautiful, easy to wash rugs I’ve ever had!!! Save you back pushing that heavy shampooer around and buy a this app. Washer and dryer conscience! I LOVE them!!

Absolutely love these rugs

2024-08-17

I absolutely love these rugs. I have two dogs with sensitive stomachs and if they get sick on the rug, I no longer feel the need to cry because I know I can just throw it in the wash and it’ll come out looking fantastic.

I also have two potbelly pigs living in my house and this is fun for them. They like to pull the base apart from the top, it’s fun for them so it’s actually an enrichment activity that keeps them entertained.

I now own 7 ruggables and plan to purchase more.

Great find!

2024-08-17

I have ordered several rugs and am delighted with what has arrived so far. Now that furniture is offered I’ve ordered an ottoman and excited to see that.
The Scandinavian design fits perfectly with pieces I already have.
Great design….reasonable prices….easy to clean. Fantastic combo!!

It’s not a sham - if you have a dog read this!

2025-06-08

I bought (2) big rugs and a bath Mat from here for my new home. We own a small frenchie who refused to upchuck on the hard floor and will run to a rug to Ralph everywhere. After a month of spot cleaning my rug - so it’s dried several times now. I put this particular larger rug in the washer and it was PERFECTLY clean after.

Now 7 months later I’m doing a different rug for our bed room - once again clean as could be. It’s awesome 👍🏼

Just amazing !

2024-08-17

We have 2 , one is a runner one for the front door and just ordered another one … we haha pets and we love keep it clean this washable rug makes it so easy to do this ! I will never go back to a regular rug !!!

Savior

2024-08-17

While redoing my house, I used Ruggables throughout and they are very easy to care for. It’s been two years and so far so good! Just placed a new order and can’t wait for it to arrive.

Great selections

2024-08-08

I have purchased 3 large rugs, one round holiday rug and four small rugs. They are all wonderful and we have received many, many compliments. The quality of the rugs and customer service are excellent and the style and designs are unique. Love them.

Ruggable

2025-10-13

this app has the best most fashionable rugs, I love the design and multiple size avabilities, The Barbie collection is gorgeous, I've purchased multiple rugs, and i’m consistently happy with this app products delivered to my home, excellent quality, pleased with this brand. I love shopping using the this app mobile app for easy secure checkout and tracking for all my rug purchases which range from door mats to floor mats 🥰

Clean, intuitive design. Easy to use…and easy on the eyes 😉

2025-11-01

Buying fully machine washable rugs has never been easier or more 🤩 fun

Gypsy Spirit

2024-08-17

We live on a boat called Gypsy Spirit. With three dogs. We've used your washable rugs on our arc and have found them to be wonderful. When something hits the rug, I pop it into our washer and put it back. I have a backup cover for each rug so our floors are always great. We use your doormats too. We change then at whim. Always get a grin from our guests. Thanks for the great products.

Love your products

2026-01-15

I just threw my runners and mats for the doors into the washer. Everything is ugly dirty with use and when they come out they are brand new. Thank you for making such a great product. Love the variety of products. You have something for everyone.
I just ordered another outside doormat. So excited for it to come. 💕

Excellent App Design

2026-02-16

This is one of the best app user experiences I have ever found. Very fluid, quick, clear, and easy to use. My profession is design research, so hopefully this review carries some extra clout ;) Well done, this app UI/UX team! 🙌🏻

Love Love Love!

2024-08-17

I have purchased 8 of these over the last few years from a doormat to 10’x12’ and everything in between. The one I’m most impressed with is my round rug under my kitchen table because it’s been laundered the most often. It has been washed every Thursday for over two years and still looks new!
Thank you for a great product! I just purchased my 9th I got a new winter themed cover for my doormat!

Animal proof rugs!

2024-08-17

We have fallen in love with our Ruggables. Since we discovered them at least 8 years ago, they are the only rugs we buy. We have bamboo floors on our main level and carpets up and downstairs and this rug system has helped save them all from foot traffic and pet messes! They really wash up quickly and easily!
Happy customer

beautiful and practical

2026-05-08

Love them so much! I just ordered my 4th one. They are beautiful and very practical- especially with 4 dogs!

5 Stars!

2026-06-06

Ruggable is easy to navigate and to purchase from. I loved that their rug collaborations were particularly easy to find!

Amazing!

2026-07-08

There customer service has always been top notch, and Ruggable was easy to use!

Wonderful rugs

2026-09-01

I just purchased my third doormat with a Christmas design. I have other Ruggables ranging from doormats, multiple hallway runners as well as a 9x12 dining room size rug. Best purchase for a house with pets and young grandchildren.

Amazing!

2025-09-10

Love the shopping experience on this app’s app! Makes checkout a breeze. Love how I can easily redeem my Spill Club points as well.

My new favorite rug!

2024-09-25

There isn’t anything I don’t love about this rug! It’s soft and the colors are beautifully done. It has a little bit of a worn look which goes extremely well with the eclectic, French country feel of my home. I also appreciate how this app is now sending them folded and not rolled. I am not continually trying to flatten the corners. Awesome!

Amazing Rug system

2024-09-25

I started purchasing Ruggables after one of my daughters did because she has kids. Love the ease of cleaning and being able to just switch out themes. I now have 10+ and I am not looking back.

Amazing rugs

2026-09-19

Love my this app. Dog had an accident and the big area rug was easy to clean using our shampooer. Just used a vinyl barrier so he wouldn’t soak into the pad. Very dog friendly.

Kbil
2023-08-13

The worst customer service! Cannot reach anyone by phone. They respond to messages with generic info that doesn’t answer your question. It is as if it is automated. Each message takes a week and yet they have a strict 30 day return policy. Just received the final item on my order today which is a 9X12 rug. It was the wrong item! I’m waiting for them to respond to my email and set up FEDEX to pick up. Sadly, I have two rugs I purchased 4 years ago that I love. Not sure what’s happened to this company but I will never, ever purchase from them again.



Is Ruggable Safe? 🤗🙏


Yes. Ruggable is very safe to use. This is based on our NLP (Natural language processing) analysis of over 5,245 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.9/5 . Justuseapp Safety Score for Ruggable Is 40.3/100.


Is Ruggable Legit? 💯


Yes. Ruggable is a totally legit app. This conclusion was arrived at by running over 5,245 Ruggable User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Ruggable Is 59.3/100..


Is Ruggable not working? 🚨


Ruggable works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.



How was your experience with Ruggable? Post a Review




Features

Our products are thoughtfully designed and created to withstand whatever life throws at them: dirt, dust, spills, and even pet accidents.

It’s simple: we make beautiful, machine-washable area rugs, runners, and doormats.

With over 1,000 designs and five different textures, you get all of the style and none of the fuss.

But that’s only the beginning.

  Customer Service/Support
Developer:
Ruggable LLC


Website: